Hamish Sheild
Helping teams do their best work together | Power Platform, AI x design thinking
Auckland, New Zealand
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Hi, I'm Hamish Sheild,
I'm an AI Business Solutions consultant & coach, specialising in Dynamics 365 and Power Platform, with a passion for design thinking and innovation. My mission is to make AI business solutions more human, so that people have better work experiences, can perform at their best and make an impact through more meaningful work. I do this through user-focused collaboration frameworks that I have developed specifically for AI powered Dynamics 365 and Power Platform projects. These frameworks enable teams to do their best work together and deliver solutions that really matter to users and business stakeholders.
As a Microsoft MVP, I'm dedicated to sharing my expertise with others and supporting the Dynamics 365 and Power Platform communities.
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A Framework for Predictable ROI in Copilot Studio Projects
AI agents promise transformation, but many projects stall because stakeholders can’t see the path to return on investment. Without a clear approach to predicting and measuring ROI, projects risk being seen as experiments rather than investments.
In this session, Hamish Sheild will share a practical framework for predicting and proving ROI for Copilot Studio projects, based on design sprint principles and real-world client work.
You’ll learn:
- How to frame AI opportunities in business terms that resonate with executives.
- Methods for predicting ROI through value mapping.
- How to have value conversations with senior leaders and use AI to help.
- How to build solutions that measure evidence of impact (including a demo).
- Case studies where Copilot Studio projects delivered early wins and accelerated adoption by proving value quickly.
This session equips consultants, developers, and business leaders with tools to move beyond “AI hype” and instead build a compelling, evidence-based case for AI agents that aligns with strategic goals and delivers measurable outcomes.
Building AI Agents People Actually Want to Use - A Human-Centered Approach with Copilot Studio
AI is transforming how work gets done, but with it comes disruption. New tools, new interfaces, and new behaviours that people need to adopt. Too often, technology solutions are rolled out without considering the people who will use them, leading to poor adoption and limited business impact.
This session takes a different approach. Hamish Sheild will show how applying human-centered design principles to AI agents built with Copilot Studio leads to higher adoption, happier users, and stronger ROI.
You’ll learn:
- How to run workshops that help users understand the potential of AI agents and how these tools can enhance their work rather than replace it.
- Ways to uncover user needs and preferences for how they want to interact with agents.
- Practical techniques for designing agent interfaces and experiences that feel natural, useful, and trustworthy.
- A real-world case study from the education sector where a thoughtfully designed agent achieved rapid adoption and delivered measurable business value.
This session is about more than building agents. It’s about building the right agents. Ones that empower people to do their best work, while giving organisations the return on investment they expect.
Dynamics 365 Sales Qualification Agent - Real World Implementation Lessons
AI Agents are making their way into Dynamics 365 Sales, helping sellers focus on conversations that matter most. The Sales Qualification Agent is one of the first real-world applications of this shift, automating lead research, engagement and qualification.
In this demonstration-heavy session, Hamish Sheild will show how to configure and fine-tune the Dynamics 365 Sales Qualification Agent for maximum impact.
Through live demos and implementation insights, you’ll see:
- How the agent researches, engages and qualifies leads in practice.
- Best practices for configuration and integration with Dynamics 365 Sales processes.
- Common pitfalls and lessons learned from implementing the agent in an ambitious, real-world Dynamics 365 Sales deployment.
If you’re a consultant, developer, or sales operations lead working with Dynamics 365, this session will give you practical insights for deploying the Sales Qualification Agent in real-world scenarios. Expect demos, hard-earned lessons, and guidance you can take straight back to your projects.
Ask Me Anything
Your chance to ask the experts anything about the Power Platform. Hosted by Jonathan Rickard, you get to fire your curly Power Platform questions at our panel of experts consisting of Microsoft employees and MVPs.
Accelerate Business Transformation with AI Builder
Learn how the Power Platform AI Builder can accelerate business transformation through interactive demonstrations and real-world examples. AI Builder is a new feature of the Power Platform which democratizes AI and makes it available to anyone who can build a simple PowerApp or Microsoft Flow. This session aims to not only educate but inspire people into action. #AIForEveryone
Getting Started with a Power Platform Strategy
By 2025, Gartner predicts that 70% of applications will use low code or no code technology. A Forrester study of organisations using the Power Platform successfully has found a 502% ROI over 3 years. These are incredible numbers but to be realised you need a solid low-code strategy. In this session I discuss how to get started defining a low code strategy based on the Microsoft Power Platform. I will demonstrate (with audience participation) a framework that you can use to define a Power Platform strategy and identify the capabilities and systems that your organisations needs to successfully execute.
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