JC Quintana
A humorous storytelling style supported by powerful psychology insights
Nashville, Tennessee, United States
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JC gives audiences a powerful framework for better technology adoption and innovation. His books incorporate psychology and technology perspectives and expectation management from a fresh and captivating perspective. If you want to build a culture of business outcomes, clarity, and alignment, attend one of JC's presentations. A senior executive and educator, JC teaches Customer (CX) and Human-Centered Design Thinking at 32 universities in the United States. He lives in Nashville, TN with his wife Shelley.
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The Seven Conversations That Will Transform Your People—and Your Business
A silent epidemic is deteriorating your company: the tendency to focus on transactions rather than relationship expectations. This transactional mindset secretly undermines the conversations necessary to determine fair and reciprocal outcomes for all parties.
To shift this dynamic, you must tap into the hidden power of relationship-focused conversations. When harnessed correctly, this new mindset will help you discover, negotiate, and manage the expectations that make relationships with your customers, employees, and partners sustainable. Only sustainable business relationships can help your business and your people grow.
By the end of your time with JC, you will learn how to:
Zoom into the conversations that directly influence customer, employee, and partner acquisition, retention, enrichment, and advocacy.
Improve expectation conversations to maximize the use time and decrease friction.
Leverage the psychology of social exchange to improve the quality and outcome of your stakeholder conversations.
Learning objectives:
Uncover the 3 myths you've been sold about making business relationships sustainable.
Discover the 7 expectations essential to all successful business relationships.
Learn the number 1 reason conversations lead to misunderstanding and what to do about it.
Presentation details, author bio, and speaker reel available at https://www.jcquintana.com/speaking
Beyond the Tool—Realigning CRM with Human Expectations
What you call "CRM" is in danger of collapsing, and it's not the technology's fault. It is the tendency to focus on technology tools rather than strategic conversations as the solution to business challenges. This transactional mindset secretly undermines the strategic conversations necessary to meet the expectations of the people technology is supposed to help.
To shift this dynamic, you must tap into the hidden power of expectation-focused conversations. When harnessed correctly, this new mindset will help you discover how technology, like CRM, can make achieving business objectives more successful, effective, and enjoyable. These are the expectations that, when met, increase technology adoption and help you achieve your acquisition, retention, enrichment, and advocacy goals.
By the end of your time with JC, you will learn how to:
Engage CRM users and delivery teams in expectation conversations that get to the heart of business needs.
Collaborate with higher engagement and value co-creation throughout the planning and deployment of CRM technology.
Design the conversations that help increase user adoption and a human-centered design mentality across your organization.
Learning objectives:
Uncover the 3 myths you've been sold about CRM user adoption.
Discover the 10 expectations essential to aligning customer relationship management strategy with technology innovation.
Learn the number 1 reason CRM conversations lead to misunderstanding and what to do about it.
Presentation details, author bio, and speaker reel available at https://www.jcquintana.com/speaking
Expectation Intelligence: The Missing Link in AI Adoption
A dangerous trend is spreading across companies in every industry: the rush to implement artificial intelligence (AI) without a clear understanding of its impact on people and operations. This mindset secretly undermines the strategic conversations necessary to meet the expectations of the people AI technology is supposed to help.
To shift this dynamic, you must tap into the hidden power of expectation-focused conversations. When harnessed correctly, this new mindset will help you discover how technology, like artificial intelligence (AI) and conversation intelligence (CI), can make achieving business objectives more successful, effective, and enjoyable. These are the expectations that, when met, increase technology adoption and help you achieve your acquisition, retention, enrichment, and advocacy goals.
By the end of your time with JC, you will learn how to:
Engage AI users in expectation conversations that get to the heart of business needs.
Collaborate with higher engagement and value co-creation throughout the planning and deployment of AI technology.
Design the conversations that help increase technology adoption and a human-centered design mentality across your organization.
Learning objectives:
Uncover the 3 myths you've been sold about AI user adoption.
Discover the 5 expectations essential to aligning conversation intelligence strategy with technology innovation.
Learn the number 1 reason AI conversations lead to misunderstanding and what to do about it.
Presentation details, author bio, and speaker reel available at https://www.jcquintana.com/speaking
JC Quintana
A humorous storytelling style supported by powerful psychology insights
Nashville, Tennessee, United States
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