JC Quintana
A humorous storytelling style supported by powerful psychology insights
Nashville, Tennessee, United States
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JC gives audiences a powerful framework for better technology adoption and innovation. His books incorporate psychology and technology perspectives and expectation management from a fresh and captivating perspective. If you want to build a culture of business outcomes, clarity, and alignment, attend one of JC's presentations. A senior executive and educator, JC teaches Customer (CX) and Human-Centered Design Thinking at 32 universities in the United States. He lives in Nashville, TN with his wife Shelley.
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Dude, What you just did right there...
A humor filled presentation about the expectations that lead us to business relationship failures and transformation. Psychology researcher, author, and educator JC Quintana speaks candidly about the seven areas of expectation management most of us get wrong and what you can do right now to move your customer, employee, and partner relationships away from the conversations that deteriorate human connection. If you want to create a culture of value outcomes clarity and fairness, equity, and engagement, you must attend this presentation.
Expectations Dialogue: The Key to Adoption and Innovation
At the heart of technology implementation and adoption failure are "expectations misalignments" between key stakeholders. Seven critical expectations increase the success of development and implementation success. Do you know what they are? Using use cases from hundreds of product and services implementations across the globe, this presentation will provide you with indispensable guidance for designing and negotiating technology outcome expectations from every aspect of product and innovation functionality, effectiveness, and even enjoyment.
JC Quintana
A humorous storytelling style supported by powerful psychology insights
Nashville, Tennessee, United States
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Actions
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