Kishore Bitra
Lead of Collaboration Engineering at City of Baltimore
Baltimore, Maryland, United States
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Kishore Bitra is an enterprise IT, AI, and cybersecurity leader with over 18 years of experience delivering secure, scalable technology solutions across government and enterprise environments. For more than eight years, he has served with the Baltimore City Office of Information & Technology (BCIT), where he leads initiatives that modernize digital services, strengthen cybersecurity, and improve the Microsoft 365 collaboration platform supporting thousands of city employees and the delivery of public services.
He specializes in Microsoft 365, Microsoft Copilot, Azure/Entra identity, enterprise AI, cybersecurity, and cloud governance, with a focus on helping organizations adopt emerging technologies securely, responsibly, and at scale.
Throughout his career, Kishore has led major technology transformations, including enterprise cloud migrations, ransomware recovery efforts, Microsoft 365 modernization, AI adoption initiatives, and complex systems integration projects. His work combines deep technical expertise with governance, risk management, and operational excellence to help organizations build resilient, secure, and future-ready digital environments.
His expertise includes evaluating enterprise architectures, AI-enabled business solutions, identity security, access control, and cloud collaboration platforms supporting mission-critical government operations. He regularly reviews technical designs, implementation strategies, and security architectures to ensure alignment with Zero Trust principles, responsible AI practices, regulatory compliance, and organizational governance.
Beyond his professional role, Kishore is an active contributor to the technology community through technical publications, conference presentations, and mentorship. His research explores AI governance, human-AI collaboration, data products, and the responsible adoption of generative AI in government and enterprise environments. Passionate about Baltimore's growing technology ecosystem, he enjoys collaborating with innovators, students, entrepreneurs, and fellow technologists to explore how AI and modern cloud technologies can improve civic services and solve real-world challenges.
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Build a Resident Services Agent with Copilot Studio
This technical session moves beyond the chatbot demo and shows how to build an agent that helps a resident complete the next step. Attendees will follow an end-to-end Copilot Studio pattern: use approved SharePoint or Dataverse knowledge, guide a resident through a question, provide the right form or process, invoke a Power Automate workflow, and route a structured request to the right staff owner when human review is needed. The result is an agent design that is useful, testable, and intentionally constrained by approved content and clear escalation paths.
Practical Data Governance and Security in the Microsoft GCC
The generative AI revolution is moving at breakneck speed, but for public sector and municipal organizations operating within the Microsoft Government Community Cloud (GCC), the reality is vastly more complex.
We cannot simply turn on M365 Copilot or deploy Azure AI agents without navigating a minefield of data governance, compliance mandates, and strict security perimeters.
This session cuts through the marketing hype to deliver a battle-tested blueprint for AI readiness in highly regulated environments. We will explore the architectural realities of preparing a GCC tenant for GenAI, focusing on the mandatory Zero Trust configurations, data classification prerequisites, and identity lifecycle frameworks required before the first Copilot prompt is ever executed. Designed for enterprise architects, security leaders, and IT professionals, this discussion will provide the exact policies and security controls needed to innovate safely in the public sector.
M365 Hardening - Mandatory Security Configurations
My presentation centers on the security configurations within Microsoft 365 services, the optimal practices for setting up policies, and the rationale behind their configuration. The presentation addresses security configurations across various services such as Entra, Exchange, Teams, Power Platform, Identity, MFA, and others.
M365 Community Days NYC Sessionize Event
AI Community Conference - New York Sessionize Event
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