Matthew Philip
Organizational Refactorer
St. Louis, Missouri, United States
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In a multi-faceted career ranging from digital startups to global Fortune 100s, Matthew is a people-oriented organizational leader and coach who helps organizations become continually fit for purpose via agile ways of working and engaging work environments.
The creator of the NoEstimates game, Matthew has published articles ranging from product mindset to transformational leadership and contributed to O'Reilly's 97 Things Every Engineering Manager Should Know.
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Thriving (Not Merely Surviving) the First Year: Redesigning the Onboarding Experie
Given the rapidly changing competencies required in technology and market influences that make talent harder to find, how does an organization shape its workforce to not only be able to deliver its current offerings but become resilient enough to deliver the offerings of the future? By focusing on business outcomes like improved time-to-readiness, better engagement and higher retention, ThoughtWorks redesigned its global onboarding program using modern research into how people learn. This experience talks about how to incrementally and iteratively improve the onboarding experience for employees, given challenges of global scale, a legacy approach and the ever-changing set of competencies and roles. Topics include competency-building strategies, spaced and just-in-time learning, mentoring, flipped classroom and transactional vs. relational onboarding.
The Service-Delivery Review: The Missing Agile Feedback Loop
In today’s digital-service economy, IT organizations need not only the ability to change but to change in the right direction. That is, they need to be able to sense and respond to feedback in order to continuously recognize and measure gaps in their understanding of the customer’s view of their fitness for purpose.
Though the standard agile feedback loops -- product demo, team retrospective and automated tests — provide valuable awareness of health and fitness, many teams and their stakeholders struggle to find a reliable way to understand an important area of feedback, including their level of agility: the fitness of their service delivery. This session introduces the service-delivery review as the forum for this feedback. Participants will learn the basics of how to conduct a service-delivery review and the benefits, as well as typical fitness metrics. The context will be for software-delivery teams but the lessons will be applicable for any team, group or department that provides a service.
The Generative Scaling Game
Considering or already part of a scaling effort? Heavyweight scaling frameworks are increasing their market share, but they don’t always deliver what they promise and sometimes even leave an organization worse off. Inspired by Luca Minudel's Agile at Scale Generative Principles, this workshop addresses today's needs for teams and organizations to be able to accommodate scaling concerns in a generative way so that people can continue to do their best work and reduce the friction of more heavyweight, prescriptive approaches to scaling. If you're keen to scale while retaining or improving agility and empowering the people closest to the work, join this hands-on game to experience how to apply lightweight, generative scaling principles. We'll be solving children's puzzles; after all, how hard can scaling be?
Psychological Safety and Remote Work
Over the last four years, the world has seen an unprecedented shift to remote and hybrid work environments. This poses questions for those who are interested in promoting psychological safety, because remote workers have fewer opportunities for spontaneous, casual conversation and more difficulty picking up non-verbal cues, and they are more likely to feel anxious and alone. For instance, 60% of workers in a recent survey said they're feeling less connected to their colleagues due to work from home.
With collaboration from Amy Edmondson and Mark Mortensen, this session presents original research on and explores the relationship of remote environments and psychological safety, including questions such as:
* What effect does an all-remote environment have on team members' psychological safety?
* Which factors, such as previous in-person relationships, impact safety in a remote environment, and how much?
* How might we design, support and lead teams and organizations to foster safety, given the likelihood of continued remote and hybrid environments?
NoEstimates Workshop: Forecasting with Less Effort and More Accuracy
[Description] Wondering what NoEstimates means in practice or why you would want to try NoEstimates? Perhaps you’ve heard the buzz or read Vasco Duarte’s book. Maybe you simply want to understand how you can spend less time estimating and more time delivering working software—all while providing your customers with some understanding of predictability. If so, this group boardgame-based workshop will help you understand what and to what degree different factors influence delivery time. Join this session to learn how to move from upfront intuition-based estimates to create a data-based probabilistic forecast that provides a more reliable way to talk about when stuff will be done—and expend less effort to do so. Learn to forecast when things will be done -- with less effort and more accuracy!
Level Collapse (and How to Rise Out of It)
Without knowing how or where to provide higher-level vision, strategy and flow management, leaders often find themselves working at the operational level, or, using the metaphor of “flight levels,” in a state of "level collapse." Smells for this include: micromanagement, creating work-item tickets, attending team-level meetings and and a lack of vision and strategy.
It's a double-whammy of productivity killing because it strips people working at the operational level (Level 1) of their autonomy and empowerment, but it also impoverishes the coordination and strategic levels (Levels 2 and 3), where end-to-end and intent-based leadership and is desperately needed in order for operational activities to thrive.
In this session, you will learn how to recognize and overcome "level collapse" behaviors in leadership. Discover strategies to transition from micromanagement to provide higher-level vision, strategy, and flow management to optimize end-to-end flow and connect your teammates to strategy, in turn empowering your team and making your own job more about why you got into tech in the first place.
Culture Add Over Culture Fit
You’ve probably heard of the culture-fit interview and maybe participated in one. Organizations and teams rightly want to know not only does this person have the skills and aptitude for the job, but also “will this person work in our particular environment?” Prospective employees also want to know that. But by emphasizing culture fit — the assimilable qualities of the person — we may lose sight of an important benefit of bringing new people into our organizations: the person’s additive qualities — new ways of thinking and working, external experiences — that bring energy, creativity and improvement that we can’t simply bootstrap ourselves into from within. This session explores how to emphasize culture add to balance the goals of helping new people to fit into the organization and and helping the organization to create engaging space for new people.
Henko Kantan: Making Change Easier (Models, Enablers and Hacks for Modern Change Agents)
Why is organizational change often like pushing a string? Why do we not experience the outcomes we desire? In this session, we’ll consider ideas from the Greiner model, SCARF, Kanban Culture Mantra, Cynefin and, of course, Machiavelli to understand the context in which change happens. Join us and discover a handful of principles, enablers and practices for modern change agents in order to practice henko kantan, “easy change.”
Leadership at Every Level: Intent-Based Leadership Practices
What does it mean to have leadership at every level of an organization? How do you create aligned autonomy in your team or organization? This talk connects the philosophy of intent-based leadership with practices that enable you to realize the benefits of aligned autonomy, regardless of where your name is in your org chart. By discovering virtual safety nets and vision balloons, you’ll learn how to pragmatically establish safety and alignment of purpose, two of the core traits of high-performing teams.
No (Lab) Jacket Required: Designing Experiments for Learning
Hypothesis-Driven Development is thinking about the development of new ideas, products and services – even organizational change – as a series of experiments to determine whether an expected outcome will be achieved, so we need to know how to design and run experiments properly.
This session helps participants understand the importance of using experiments to help teams and organizations learn and improve, while giving hands-on practice in designing experiments to yield measurable evidence for that learning.
More than Cards on a Wall: Introduction to the Kanban Method
Many people think of kanban simply as cards on a wall. However, the Kanban Method is a powerful framework for respectful, safe, outcome-oriented change involving much more than merely making work visible. This interactive workshop gives an overview of the method’s values, change-management principles, service-delivery principles and general practices. The workshop will also touch on topics like the kanban cadences and the kanban lens.
The Agile Leadership Team
Klaus Leopold states that if you have only one agile team in your organization, it should be the leadership team. But how do we do that? From limiting organizational WIP to sustainable pace and retrospection, this talk covers the challenges, hallmarks and outcomes of the “agile leadership team.”
From Andon to Yokoten: Japanese for Agilists
Kanban, Andon, Kaizen — we’re using these words in our English-speaking knowledge workplaces, but what do they mean? The fact that many of these Japanese terms originate in manufacturing complicates matters. We’ll discuss what they mean — and why they’re important — in knowledge work today and go beyond the simple buzzwords. To help us remember not only the words but — more importantly — the concepts, we’ll use our own version of the popular “Point It” traveler’s books so that participants can have a little fun learning. Proper Japanese pronunciation not guaranteed!
Matthew Philip
Organizational Refactorer
St. Louis, Missouri, United States
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