Milan Kaur
AI - powered communications | Product Manager, Microsoft
Seattle, Washington, United States
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Milan is an accomplished software engineer turned product manager with a keen focus on conversational AI and Microsoft's communication platform. With over a decade of experience, she brings a wealth of expertise in cloud communications to the table. Milan has played a pivotal role in developing communication services for Microsoft Teams and continues to spearhead innovative projects in her current position at Microsoft. As a dynamic speaker, Milan shares her insights on Azure and AI technologies, captivating audiences with her deep understanding and practical knowledge. When she's not immersed in the world of tech, Milan enjoys expressing her creativity through doodling, crafting engaging content for social media, and finding balance through yoga practice.
Area of Expertise
Topics
Build AI powered messaging apps in 15 mins
Step into the realm of personalized, automated communication with the power of Generative AI. Discover how you can create applications tailored to your preferred communication channels, such as Email, SMS, and Chat, and leverage AI to address real-world business challenges. We will show how you can build an AI powered app in Power Automate under 15 mins.
Build low-latency AI voice agents using real-time GPT models
Discover how to use Azure OpenAI real-time APIs with your applications to build low-latency, AI-powered voice agents. This session will demonstrate how to create interactive experiences that process and respond to audio input instantly over VOIP and telephony. The talk will include a case study and a live coding demo to illustrate the concepts.
Build intelligent apps on .NET using Azure Communication Services
In this session, we will cover the details of building intelligent communication applications using .NET. Attendees will explore how to leverage the latest features of Azure Communication Services and Azure Open AI to create robust and scalable communication apps on .NET. We will cover how to add messaging channels such as SMS, WhatsApp and audio video capabilities into your AI apps using the latest gpt models.
Lunch, Expo Hall, Ask the Experts & Microsoft Community Break
Lunch Break in the Expo Hall
Visit the 365 EduCon Speakers and Sponsors in the Expo Hall
Microsoft Community Booth
Visit the Microsoft Community Booth and connect with speakers from Microsoft and MVPs in person! Your chance to engage, learn, and be inspired awaits at the Microsoft Community Booth.
"Ask the Experts" is for attendees to engage in one-on-one conversations with subject matter experts. Participants have the opportunity to sit down with an expert and receive immediate answers or feedback to their questions on a specific topic of interest. These discussions provide a unique platform for attendees to tap into the knowledge and expertise of industry professionals, fostering meaningful conversations and promoting learning in a personalized and accessible manner.
Microsoft Community Booth
Visit the Microsoft Community Booth and connect with speakers from Microsoft and MVPs in person! Your chance to engage, learn, and be inspired awaits at the Microsoft Community Booth.
Generative communications with Power Automate, Azure Open AI, and Azure Communication Services
Leverage the ease of Power Automate Connectors, Open AI, and Azure Communication Services to trigger generative messages for SMS, chat, and email.
Suitable for low-code developers in marketing and business units with mass campaign and notification needs to deliver information at the right time, place, and end user preference.
Add AI-powered SMS, email and chat capabilities in your app in less than an hour.
Learn how to use Power Automate, Azure Communication Services and Azure Open AI connectors to create multichannel and intelligent messaging channels. We’ll cover an overview of Azure Communication Services overview and walk you through the low code implementation using Power Automate connectors.
Build on the Microsoft Cloud: Integrating Microsoft 365, Azure & GitHub to Build an Audio/Video Call
During this workshop, you will discover how to construct a custom application that enables users to join a Microsoft Teams meeting through audio/video calls.
By leveraging the capabilities of Microsoft 365 and Azure, you can elevate customer service and virtual visit scenarios, face-to-face interactions such as in banking, travel, or insurance, and many more to new heights.
The workshop will cover the various cloud components that make this scenario feasible, provide hands-on labs to walk you through the Microsoft Cloud services involved, and educate you on the deployment options available in Azure.
Technologies covered include:
Building User-friendly Voice and Video Calling Applications with Azure Communications UI Library
In this session, we will focus on building user-friendly voice and video calling applications using Azure Communication Services UI Library. The library provides pre-built UI components that can be easily integrated into your application, allowing developers to add real-time voice and video calling capabilities without the need to build their UI. Attendees will learn how to use the library to create a seamless user experience with features such as call recording, call hold, call transfer, and more.
We will also cover how to customize the UI to match the look and feel of your application and how to integrate Azure Communication Services with Azure AD and Azure Media Services for a secure and scalable solution. The session will include live coding demos and a sample application that attendees can use as a reference for their projects.
Attendees should have a basic understanding of Azure and be familiar with programming concepts and experience with at least one programming language. If you want to add real-time voice and video calling to your application with a user-friendly UI, this session is for you!
Lightning Demo - Low code Customer Engagement app
Join us for a lightning demo where we will showcase a fully integrated customer engagement app that enables both synchronous and asynchronous communications using
- Azure Communication Services
- Power Automate Flows
- Power Apps
- Power Pages
Unlock B2C communication scenarios with Azure Communication Services interoperability with Microsoft
Expand B2B enterprise calling to B2B2C business-to-customer calling with Teams interoperability. Azure Communication Services is the only CPaaS that provides integration with a SaaS product, extending the value of Teams to end customers to support virtual appointments for customer service, telemedicine, telebanking, etc.
Unleashing the Power of Azure Communication Services: Elevating Business Communication and Customer
Azure Communication Services is a fully-managed, cloud-based platform that enables businesses to build and deploy communication experiences in various forms like voice, video, and messaging. This session will introduce how one can leverage the capabilities of Azure Communication Services to enhance communication and customer engagement. We will delve into the features and services offered by Azure Communication Services, including telephony, video conferencing, chat, and SMS, and how they can be integrated into different business scenarios. Attendees will gain an overview of how Azure Communication Services can help businesses improve communication and customer engagement and get a glimpse of the best practices for using the platform. Additionally, case studies of real-world businesses that have successfully leveraged Azure Communication Services to boost their communication and customer engagement will be shared. By the end of this session, attendees will have a better understanding of the potential of Azure Communication Services and how it can help businesses elevate their communication and customer engagement.
Leveraging AI for Accelerated Development: An Introduction to ChatGPT
As the software development landscape evolves, it's becoming increasingly crucial for dev managers and team leads to stay ahead of the curve and leverage cutting-edge technologies to support their teams. One such technology is ChatGPT, an advanced language model developed by OpenAI. In this session, attendees will learn how to utilize ChatGPT to automate repetitive tasks, generate code, and enhance their team's overall productivity. The session will cover the basics of ChatGPT, including its capabilities and limitations, as well as practical use cases and best practices for implementation. By the end of the session, attendees will have a clear understanding of how ChatGPT can streamline and optimize their development processes.
Mastering the Art of Productivity: Strategies for Staying Focused and Getting Things Done
In this workshop, attendees will learn practical strategies for staying focused and getting things done. The workshop will cover various techniques and tools that can help individuals improve their productivity, including:
Time-blocking: Participants will learn how to create a schedule optimized for productivity by dividing their day into focused blocks of time for different tasks.
Prioritization techniques: Attendees will learn about different techniques for prioritizing their tasks and how to manage their to-do lists effectively. This includes the Eisenhower matrix, ABCDE method, and more.
Tools: Participants will learn about various productivity tools that can help them stay organized and on track, including Microsoft To Do, Microsoft Planner, and Microsoft OneNote.
Mindfulness and focus techniques: Attendees will learn about different mindfulness techniques that can help them stay focused, such as meditation and yoga, and how to use them to improve focus and reduce distractions.
The workshop will include interactive exercises, group discussions, and hands-on sessions to help attendees apply what they learn to their work. By the end of the workshop, attendees will have a better understanding of their productivity habits and how to improve them, as well as a personal action plan to implement in their workplace.
Creating Automated Workflows with Azure Communication Services and Power Automate
In this session, we will explore how to use Azure Communication Services and Power Automate to create automated workflows for your business processes. We will look at how to leverage the capabilities of Azure Communication Services such as voice, SMS, and chat to trigger actions in Power Automate, allowing you to automate tasks such as sending notifications, creating tickets, and updating records in your CRM.
We'll also cover best practices for integrating Azure Communication Services with Power Automate and how to use Power Automate's visual workflow designer to create custom workflows that integrate with your existing systems. Attendees will learn how to use Azure Communication Services to add new functionality to their existing automation workflows and improve their productivity.
Attendees should have a basic understanding of Azure, Power Automate, and programming concepts. If you're looking to improve your business process automation, this session is for you!
Integrating Custom Applications & experiences with Microsoft Teams Using Azure Communication Service
In this session, we'll provide an introduction to Azure Communication Services and explore the process of integrating custom applications with Microsoft Teams using these powerful tools. We'll cover key concepts such as creating and configuring Azure Communication Services resources, setting up real-time communication channels using voice, chat, video, SMS, and screen sharing, and implementing authentication and authorization. By the end of this session, attendees will have a solid understanding of how to leverage Azure Communication Services to enhance the functionality and integration of their custom applications with Microsoft Teams through a variety of communication channels. This session is suitable for developers and business owners looking to take their customer experience to the next level by providing top notch real-time communication capabilities.
Azure AI Connect Sessionize Event
Microsoft Zero To Hero Community - 2025 User group Sessionize Event
Devintersection and next GenAI Conference Sessionize Event
Microsoft 365 EduCon & PWR EduCon Seattle 2023 Sessionize Event
DeveloperWeek Management 2023 Sessionize Event
Teams10X - April 12 - 13, 2023 Sessionize Event
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