Nithya Subramaniam
Klarity AI , Senior Product Designer
San Francisco, California, United States
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Nithya Subramaniam is a senior product designer and systems thinker with a unique background that bridges architecture, AI, and user experience design. With experience leading intelligent workflow and automation design at companies like Klarity AI and TrustCloud, she has helped scale documentation tech and compliance platforms by making complex processes feel intuitive and human-centred.
Her design philosophy centres on building for “invisible impact”—where automation blends into user intent rather than overwhelming it. Nithya’s work spans AI-driven UX, workflow optimisation, and cross-functional design strategy, making her a strong advocate for intentional, ethical, and scalable design. She’s also the voice behind the Triple Take newsletter, where she explores intersections of design, technology, and culture with wit and clarity.
Area of Expertise
Topics
Invisible Delight: Designing AI Experiences Users Don’t Notice—But Never Want to Lose
Breakout Panel / Fireside Chat
Not all innovation needs a grand entrance. Some of the most impactful AI-driven experiences are the ones users barely notice—because they just work. In this fireside chat, we’ll explore the concept of “invisible delight”: how subtle, anticipatory design decisions can transform usability, build trust, and create emotional stickiness in digital products.
From auto-tagging features that quietly save hours to smart suggestions that anticipate user intent without being intrusive, invisible delight is the future of user-centred AI. But how do we measure something users don’t consciously interact with? How do we balance transparency and autonomy without interrupting flow?
Join us for a deep dive into:
• The psychology of delight without disruption
• Real-world stories from AI product teams who’ve mastered the subtle magic
• Ethical questions around invisible influence
• How to build for joy, trust, and non-obvious impact
Who This Is For:
Product leaders, UX designers, AI researchers, and anyone building tech that’s meant to disappear—but still leave a lasting impression.
Key Takeaways:
• What is “invisible delight” and why it matter in AI and automation
• Examples from products
• How micro-interactions and context-aware UX shape user loyalty
• Frameworks for measuring emotional UX outcomes when UI is minimal
• When invisibility crosses into manipulation—and how to design ethically
From Friction to Flow: Redesigning Workflows with the 3C Model of Invisible Automation
Workshop -
Modern products are packed with automation, but without intentional design, they can confuse, overwhelm, or even alienate users. This workshop introduces the 3C Model—Context, Clarity, and Control—as a tactical lens for redesigning automated workflows to feel invisible but intuitive.
In this session, participants will bring real or fictional product flows and work through a series of structured exercises:
• Identifying where automation currently exists (or should exist)
• Diagnosing where users feel friction or loss of trust
• Applying the 3C framework to reimagine that flow in a more user-aligned, invisible way
This isn’t a theory session—it’s a builder’s lab. You’ll leave with a concrete redesign plan, a framework you can bring back to your team, and a new mindset for designing seamless AI-powered experiences.
Takeaways:
• Learn how to audit existing workflows for automation usability gaps
• Apply the 3C Model to identify whether your automation has the right context, communicates clearly, and gives enough control
• Redesign a current product flow using invisible UX principles
• Explore common anti-patterns of over-automation and how to avoid them
• Collaborate in small groups to ideate, sketch, and reflect on invisible interactions
Who Should Attend:
UX Designers, Product Managers, Content Designers, and anyone working on AI, automation, or productivity tools, looking to create smarter, more human-centric workflows.
Designing the Unseen: How Invisible Workflows Are Reshaping UX and Productivity
Talk + Q&A (30 mins)
The best technology disappears. In this powerful session, we’ll explore how invisible design systems that anticipate needs and act without interrupting are transforming how we work, build, and engage with automation.
As AI-driven workflows proliferate across platforms like Notion AI, Klarity AI, Lovable and Airtable (a few examples), the challenge is no longer just what we automate, but how we surface that automation to users in ways that feel effortless yet empowering.
Through real-world examples and an original framework I built for my design needs called a 3C Model (Context, Clarity, Control), this talk explores the design principles behind making automation “feel like magic”—without making users feel lost or out of control. We’ll discuss how to build trust in anticipatory systems, reduce cognitive friction, and improve adoption in enterprise and consumer workflows.
This session is for designers, product leaders, and technologists who are ready to go beyond UI—into designing for intent, not interface.
Key Takeaways:
• How to design invisible workflows using the 3C Model (Context, Clarity, Control)
• Case studies from tool-based automations
• Principles for making AI automation intuitive, ethical, and trust-enhancing
• Why “invisible” is the next frontier in user-centred design
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