You have a massive revenue opportunity within your customer base to upsell and expand, but this requires your consultants be able to craft compelling business cases and identify upselling opportunities tailored to unique industry requirements. Although your consultants and delivery team members are trusted and respected by customers, many are unable to effectively align solutions with customer priorities, let alone manage unrealistic customer expectations. In this session you will learn strategies for deeper customer engagement and value-driven solution delivery that will empower greater customer satisfaction and upselling success. Gain insights on techniques to enable your consultants to build credibility and emotional connections with customers and align with customer priorities during and post-implementation, thereby enhancing customer lifetime value and improving consultant career growth and retention rates.