This session will focus on how to best operationalize your Office 365 investment. We will walk through how to develop a governance board focusing on tenant and service management, define roles and responsibilities, learn how to manage change in a SAAS solution that uses an evergreen service management model, and develop a system of communication to better support your customers.

Previously presented in 1:many customer workshops in the Midwest region 2021; Microsoft 365 Virtual Marathon May, 2020; SharePoint Saturday Ottawa May, 2019; SharePoint Saturday San Diego Jan, 2019; and SharePoint Saturday Twin Cities Nov, 2018.