Copilot Studio agents are exciting to demo but terrifying to deliver. We've all seen it: presales shows an impressive bot that answers anything, delivery inherits a ticking time bomb of hallucinations, broken escalations, and angry users. The gap between "wow" and "working" is filled with assumptions that nobody validated.
This session bridges that gap with a practical safety framework for building Copilot Studio agents that make it to production without poisoning your delivery team. Whether you're scoping, designing, or implementing agent projects, you'll learn the critical guardrails that separate proof-of-concept from production-ready.
Through real-world cautionary tales, you'll discover the four mistakes that kill most agent projects:

Treating grounding as optional (and hallucinating answers to critical questions)
Skipping escalation rules (leaving users trapped in bot purgatory)
Over-promising conversational AI when deterministic flows would work better
Ignoring operational reality (logging, monitoring, knowledge maintenance)

You'll walk away with a safety checklist you can apply immediately—covering agent design, knowledge grounding, action safety, escalation patterns, and handover documentation. This isn't theory: it's the framework partners use to win deals AND successfully deliver them.

Perfect for presales professionals who need to demo confidently, solution architects who need to design deliverable solutions, and implementation teams who inherit what gets sold. Stop the promise-delivery disconnect and start building agents that actually work.