Carl Karawani
Software Engineer, Product Lead and Microsoft Teams Voice & Modern Workspace Enthusiast
Montréal, Canada
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Carl Karawani is a Software Engineering Director at ZIRO, a company specializing in unified communications solutions, particularly for Microsoft Teams and Cisco. Carl has significantly driven innovation in UC provisioning software, particularly in developing the ZIRO Platform for Microsoft (ZPM) and the SMACS provisioning tool for Cisco UC (more recently known as ZPC).
Under his leadership, ZPM won the 2024 Communications Solutions Products of the Year Award from TMC and the Best Microsoft Solution Award by UC Today.
In addition to his work at ZIRO, Carl writes a blog about programming for Modern Workspace and Microsoft Teams at easy365.io and plays in a funk & soul cover band!
Area of Expertise
Topics
Make every voice conversation count with Teams and Copilot
Do you sometimes feel like your conversations are just a series of unfulfilled promises or misaligned conclusions? Struggling to remember who you spoke with about a certain topic?
Too many discussions get lost, misaligned, or go nowhere. It's time to turn that voice data black hole into a goldmine of insights — ensuring every phone call, meeting, or in-person huddle results in clarity, action, and progress by incorporating Copilot into every conversation.
We'll explore how integrating Copilot into your voice conversations can unlock its full potential and transform discussions into actionable results.
Who Should Attend?:
- Technology enthusiasts eager to explore the latest capabilities Copilot offers in their daily conversations.
- Business leaders aiming to enhance employee communication with customers and colleagues through AI.
Key Topics Include:
- What about phone calls? Your phone system might be a significant part of your voice data, and it could cost less than you think to move it to Teams.
- Real-world demos - Practical examples of AI-powered voice interactions in Teams that go beyond simply recapping a meeting or call.
- Teams Premium Vs Copilot Recaps - What's the difference?
- Extending outside of Teams - Exporting your Voice AI data into your CRM or project management tools using Graph
- What about my contact centre? A quick overview and comparison of the different agent solutions in Microsoft Teams.
This session provides more than just information; it offers practical advice and insights to truly help your IT operations get the most out of your voice conversations with Copilot.
Teams Phone Management and Automation
Are you having difficulty automating processes for managing your Teams environment and Phone System? Are you feeling frustrated with the requirement of using standard service accounts for authentication?
Learn how to use Microsoft Graph and PowerShell with App-Based Authentication to automate the provisioning and reporting of your Teams Phone System.
In this session you will learn:
Learn how to create an app registration in Entra ID and assign it the necessary roles in Entra and PIM.
Authentication to both Graph and Teams PowerShell Module using app-based authentication.
Gain important insights about your phones using Graph API queries against your team environment.
Manage your Teams Users and Dial Plan using the Teams Powershell Module.
Bonus – An exploration into Microsoft’s unpublished config API (the underlying API that powers TAP and Powershell Module)
Managing Microsoft Teams Automatically through Graph and Powershell
Are you having difficulty automating processes for managing your Microsoft Teams environment? Do you want to script and automate things but don’t know where to start?
Learn how to use Microsoft Graph and PowerShell with App-Based Authentication to manage your Microsoft Teams environment programmatically!
In this session, you will learn:
- What can be automated out of the box with EntraID and Teams, and where it falls short?
- How to connect to your Teams and Entra environments using Graph and Teams Powershell Module.
- How to Authenticate and the differences between App and Delegate Access
- How to create an app registration in Entra ID and assign it the necessary roles in Entra and PIM.
- How to Authenticate to both Graph and Teams PowerShell Module using app-based authentication.
- Bonus – An exploration into Microsoft’s unpublished config API (the underlying API that powers TAP and Powershell Module)
Microsoft TechCon 365 Atlanta 2025 Sessionize Event
M365 Toronto 2025 Sessionize Event
M365 Community Days MTL Octobre 2024 Sessionize Event
M365 Community Days Chicago 2024 Sessionize Event
MN Microsoft 365 User Group - In person Workshop Day Spring, 2024 Sessionize Event
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