Engjell Rraklli
Founder of division5 and divisionAI. Running AI agents in a real company.
Tirana, Albania
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Engjell Rraklli builds service businesses that don't depend on their founder: with vetted engineers, AI agents and written systems, from Tirana. He founded division5 in 2015, a marketplace placing vetted AI-native Balkan engineers with companies across Europe, and divisionAI, which builds business systems with AI agents inside them. At division5, recruitment that used to take five people now runs with two: agents do the assembly work across more than 350 tools, and a person approves everything that leaves the building. He speaks on running AI agents in a real company, bootstrapped growth, and building tech companies outside Silicon Valley, and hosts the podcast Scaling the Unscalable.
Past stages include the Albanian Developers Conference (Pristina, 2023), KosICT (Pristina, 2023) and the BNA Tirana Conference (2026).
Area of Expertise
Topics
We replaced five roles with two people and 350 tools
A working account of putting AI agents into a real business, including what they took over, what we refused to let them touch, and the one rule that keeps a human in every outbound decision.
Who it's for: founders and operators running service businesses of 10 to 100 people.
You'll leave with:
- The read versus write rule that decides what an agent may do unsupervised
- Which parts of a pipeline are assembly work and which are judgement
- What actually broke, and what it cost to fix
What breaks when you put AI agents into a real business
The unglamorous version. Approval queues, permission scoping, the failure modes nobody demos, and why the leverage comes from removing assembly work rather than removing people.
Who it's for: technical leaders and operators evaluating agentic systems.
You'll leave with:
- Designing the approval surface before designing the agent
- Why scheduled playbooks beat chat interfaces for operational work
- Honest failure modes from a system running in production
Services don't scale, and other things I believed for ten years
The rule that services cannot scale was never about services. It was about founders. A decade of running a tech company, and which constraints turned out to be self-inflicted.
Who it's for: founders, particularly bootstrapped and service-based.
You'll leave with:
- Why founder dependency is a stage rather than a property of the model
- How to make expertise structural so people leaving is a setback, not a hole
- The growth ceiling word of mouth builds, and the three ways out of it
Building a tech company outside Silicon Valley
What it takes to build durable technology businesses from Albania, without venture capital, where cash flow is the measure rather than a funding announcement.
Who it's for: founders and ecosystem builders in emerging tech markets.
You'll leave with:
- Why the no-capital constraint produces better unit economics
- Hiring and keeping senior engineers outside the established hubs
- What regional ecosystems need more of, and what they have too much of
Engjell Rraklli
Founder of division5 and divisionAI. Running AI agents in a real company.
Tirana, Albania
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