Kumari Priyanka Wadiar
Senior AI Business Solution Engineer, Microsoft Corporation
Dallas, Texas, United States
Actions
12+ years in Microsoft working with customers in pre-sales and post-sales technical engagements related to Dynamics 365 Customer Engagement Apps( aka CRM), Power Platform and Copilot Studio.
Links
Area of Expertise
Topics
The Rise of Agentic CRM: Automate, Engage, Win
The CRM is no longer just a system of record, it's becoming a system of action. In this session, discover how Microsoft Dynamics 365 and Copilot Studio are ushering in a new era of “Agentic CRM".
We’ll explore how autonomous agents are transforming sales operations by qualifying leads, drafting personalized outreach, updating CRM records, generating proposals, and even engaging customers, all with minimal human intervention. We will explore use cases supported by first party agents in Dynamics 365 & Microsoft 365. Also, custom scenarios that can be built using Copilot Studio to extend and tailor CRM capabilities.
Whether you're a Power Platform maker, solution architect, or sales leader, this session will equip you with the insights and tools to reimagine your CRM as a constellation of intelligent agents that automate the mundane, engage customers at scale, and help your teams win more deals.
The New Era of Agentic Sales in Dynamics 365
Step into the new era of agentic customer experience with Dynamics 365 Sales. This session explores how out‑of‑the‑box Sales AI Agents: Sales Qualification Agent, Sales Research Agent, and Sales Close Agent transform seller busywork into business outcomes.
Building on the most recent feature updates, we’ll discuss how agentic CRM is reshaping seller workflows through Microsoft’s commitment to developing autonomous, governed, and fully explainable AI agents that operate across the complete sales process.
From Standard to Stellar: Extending Copilot in Dynamics 365 Sales
Copilot is transforming how sellers work but what if you could take it further? In this session, we’ll explore how to extend Copilot in Dynamics 365 Sales with custom prompts, adaptive cards, and AI-driven workflows. Learn how to integrate other data, build tailored experiences using Copilot Studio, and unlock next-level productivity for your organization. Walk away with practical steps and real-world examples to make Copilot your ultimate selling assistant.
Designing AI Agents with MCP Servers for Dataverse and Dynamics 365 Sales
Take your Copilot capabilities to the next level by pairing Copilot Studio with MCP Servers for Dataverse and Dynamics 365 Sales. This session will guide you through creating agents that can query, parse, and act on CRM data in real time.
Using practical examples like account targeting, opportunity creation, and intelligent next-step guidance, we’ll see how agentic workflows reduce friction, strengthen data integrity, and enable consistent sales execution. You’ll walk away prepared to build agile, intelligent Copilots that free sellers from repetitive tasks and drive sharper results.
Deep Dive into Autonomous Agents in Dynamics 365 Customer Service
Autonomous agents are redefining Customer Service by combining Dynamics 365, Copilot Studio, and Dataverse intelligence into a powerful automation engine.
In this deep‑dive session, we will explore how Dynamics 365 Customer Service can now automate complex workflows, resolve cases independently, keep self-service answers accurate & updated and much more. Agents are now enhancing case quality with speed, accuracy and continuous improvement.
Agentic CX Unlocked: A Deep Dive into Agents in Dynamics 365 Sales
Learn how Agents in Dynamics 365 convert seller busywork into outcomes. See Sales Qualification Agent accelerate lead triage, Sales Research Agent surface data‑backed recommendations, and Sales Close Agent empower sellers to focus on high-value opportunities, proactively identify and mitigate pipeline risks. Expect practical demos, architecture callouts, and guidance on guardrails and human‑in‑the‑loop patterns so you can turn seller time into customer impact.
Kumari Priyanka Wadiar
Senior AI Business Solution Engineer, Microsoft Corporation
Dallas, Texas, United States
Links
Actions
Please note that Sessionize is not responsible for the accuracy or validity of the data provided by speakers. If you suspect this profile to be fake or spam, please let us know.
Jump to top