Mauricio Robles
Certified Team Coach
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Mauricio Robles is a Certified Team Coach by the Scrum Alliance (CTC), ICAgile Certified Professional in Coaching Agile Transitions (IC-CAT) and Agile Explorer of the Lean Change Management Institute.
Mauricio brings together more than 20 years of experience in Project Management that has transitioned into Agile Coaching. Through this journey he has had the opportunity to work with teams in a wide variety of activities such as Software Development, Customer Service, Financial Operations and Accounting; in Mexico, Costa Rica, United States, Colombia, Argentina, Singapore and India.
He has worked for Fortune100 Companies where he implemented Agile Values and Principles while partnering with the leadership to support the change. This was supported by a strategy based on process optimization, feedback and continuous improvement.
Mauricio is passionate about building community, leading him to co-created the Agile Coaching Circles LATAM MeetUp group, that delivers regular talks and workshops in Agile Coaching for the Latin American community.
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Removing Risks in Operations Teams: Creating a backlog to change the future
One, if not, the most meaningful ceremony in Agile is the retrospective. No matter which framework you use, there should always be a space to review our process, find ways to improve and adapt. However, in time, retrospective lose traction and even though we find actions to improve, these actions are usually left in a lonely post-it without the loving care of its indifferent owner. In my experience this is especially true for operations teams such as Customer Service, Financial Operations or IT Operations teams. Usually, their day to day tasks never stop flowing in, taking all the attention and leaving none to the forgotten group of action items we find through retrospectives.
In this interactive talk we explore a technique to manage the risk and issues that threat the performance of our operational teams. First we assess those issues, then prioritize them and finally create a backlog that each participant will own until it's done!
Energy Management: Creating awareness of our burners and our re-chargers
Is your team low in energy or simply drained? Or, maybe you notice lack of empathy and unhappiness in the group but this is not coming up during retrospectives. Sometimes people focus on tasks that are burning their energy and neglect the ones that help them recharge their batteries without being aware that this is happening.
In this workshop we work together in an activity to identify the energy drainers and the energy recharges in our life and get rid of the tasks that are pure waste. Then work through our discoveries to balance them out individually and as a team.
This is a dynamic that you can take back for yourself and to your team to help them find balance between all those things that you like to do, things that you have to do but are not crazy about and things that simply don’t make you happy and don’t have to do.
Guiding leaders through their team’s development
These days leaders are measure based on their capacity to develop new leaders within their teams. These presents a challenge because it requires a big cultural shift in the way teams have been traditionally managed. However, even when leaders have acknowledge why is this change important and become committed to be part it, they fall short on how to implement it. As Agile Coaches we have the opportunity to guide leaders to discover the great potential that lies hidden in their teams.
In this session we experiment with a process based on the theory The Four Styles of Leadership by Hersey and Blanchard. Both coaches and leaders can use this process to guide the leadership and their teams to assess the style of leadership that each team member requires. The goal of the session is to leave with a process to develop empowered team members that will set the whole team for success.
De-toxing the team: Working together towards effective communication
As Team Agile Coaches, one of our most significant challenges is determining how to reflect on the team's behaviors that hinder their growth. Even more crucial is guiding the team toward a level of maturity that fosters mutual accountability.
During this session, we identify the four toxins of effective communication that impede the team from achieving a high level of maturity in their Agile journey. We also delve into a tool that you can utilize to lead the team through crucial conversations. Throughout this workshop, we explore how team members can recognize when their communications contribute to increased toxicity levels and identify behaviors that act as antidotes to enhance our overall communication.
Overall, the session aims to empower the team to confront challenges, promote maturity, and cultivate a healthier communication dynamic among team members.
3 Key Catalyzers to keep your Agile Implementation going
You have been working on an Agile implementation for a while, however, everytime you look the other way you feel that things start rolling back little by little. If you are wondering how to build ownership and accountability from the teams that you are working with, this session is what you are looking for.
In this interactive talk, I share my experience in building sustainability in an Agile transformation through three catalyzers. When the teams focus on them, they build the tools to hold each other accountable in keeping the metrics, the feedback and the goals relevant and use this information to their own growth.
By the end of the session you leave with a method that provides three areas of focus to your Agile Roadmap and a facilitation technique that you can use with your teams to discover the metrics that will guide the progress for each one of the catalyzers.
Accelerate Change: 3 Catalyzers for Agile metrics design
You have been guiding a team through an Agile implementation for a while. However, every time you look away, you feel like things are slowly rolling back. If you're wondering how to build ownership and sustainability in the teams you're working with, this session is for you.
In this interactive workshop, I will share my experience in building sustainability in Agile transformations through three catalysts: Process, Feedback, and Continuous Improvement. When teams focus on these catalysts, they develop the tools to hold each other accountable for keeping metrics, feedback, and goals relevant to designing their own growth.
By the end of the session, you'll have a method that you can implement with your teams to build accountability and ownership in their Agile journey.
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