Renee Taylor
Quality Control Test Director, Department of Vermont Health Access, State of Vermont
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Over 15 Years of State and Local Health Care Experience, with at least 8 Years with the State of Vermont managing UAT efforts. Leads a Testing team that has supported 25+ projects for the State of Vermont. Has a Bachelor's of Science (Computer Information and Systems), Certification in Software Security,
ISTQB Certification, Advanced Level – Test Manager, and was a
Certified Information Systems Auditor (ISACA)
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What if?
We know about Virtual Agents
We know about automatic transcription
We know about generating text, images, voices and video
But, what’s next?
How can a testing organization practically use Generative AI
What if we use generated voices to test our IVR/AVR
What if we use summation functions to determine lineage between your laws, your policies, your processes, your test cases?
Almost all MES transactions are stories, what if we ask Generative AI to tell a story and only THEN turn it into a claim transaction, or a Prior Auth or an Eligibility Change.
What if you can change your MES UAT approach from fields and columns to stories about people? Does that make your system more approachable and understandable?
What might tomorrow’s testing team actually look like?
Join Vermont’s Renee Taylor and one of NTT DATA’s Industry Consultants for an interactive brainstorming session on the unused corners of Generative AI to round out your testing practice.
The Mystery of the CMS Testing Framework
America has 250 years of history as a country, Another 250 years as various Colonies. During that time, there are many unexplained mysteries. Mysteries such as:
• The Lost Colony of Roanoke
• DB Cooper
• Escape from Alcatraz
• Bigfoot
• The Bermuda Triangle
• Area 51
But in all that time, there may be no mystery as deep as the CMS Testing Framework. What is it, Where is it, Why does everyone say to look for it and why is it the Schrodinger’s cat of testing? Does it cover all Testing? Some Testing?
In this session we look at the CMS Framework through a slightly different lens. It is not a matter of the unknown, but a matter of perspective. With a slight shift, your testing organization can leverage existing artifacts and collateral. With one step back you can expand your competencies and your effectiveness.
We’ll explore going Back to Basics in how to incorporate Testing Framework and approach to meet certification criteria, and how to leverage the Expectations and Recommendations into your own planning and success.
Join Vermont’s Renee Taylor and one of NTT DATA’s Industry Consultants for a practical example of approaching planning and certification.
Navigating the roadmap to Enterprise Capability Excellence
It is quite possible that a fundamental skill has been lost to the inevitable march of progress. Today is Google and Apple apps, 1 generation ago it was MapQuest, TomTom and Garmin, before that Rand Macnally and The Thomas Guide. That skill is navigating in unfamiliar territory to a definite goal. How to go from where you are, to where you want to go. We cannot help you in every situation, but, when you are thinking about your testing organization we have been there and done that time and time again. In this session, we will apply the navigation process identified by organizations around the world to the concept of maturing a Testing Center of Excellence.
We will reinterpret fundamental concepts such as:
• Orientation and Direction
• Map Legend
• Grid References
• Landmarks and Contour lines
• Scale (Time vs Distance)
Join Vermont’s Renee Taylor and one of NTT DATA’s Industry Consultants for an open and collaborative discussion on how States can and should plan for continual maturation of their Testing Center.
Navigating the CMS Certification Lifecycle, Part Deux! ORR Execution, CR Prep, and Metric Reporting
Panelists
Shelley Dimick, Department of Vermont Health Access
Renee Taylor, Department of Vermont Health Access
Cheryl Willoughby, Department of Vermont Health Access
Nick McNeill, Deloitte Consulting LLP
La'Tivia Tipton, CSG Government Solutions
Ben Deifik, CSG Government Solutions
Description
Like any good blockbuster, our certification series couldn’t fit all the action into just one episode. “Part Deux” returns by popular demand - a direct sequel to a Vermont panel at a previous conference on the entire certification lifecycle. This time, we zoom into the high-stakes middle and endgame: executing the Operational Readiness Review (ORR), preparing for the Certification Review (CR), and mastering ongoing metric reporting.
If you caught the first panel, you already know that certification is no easy hero’s journey: there are unexpected plot twists, baffling acronyms (IAPD, OAPD, ORW), and, at times, more suspenseful back-and-forth with federal government partners than a cliffhanger finale. In this follow-up session, our battle-tested panelists swap “origin stories” for practical how-tos. Expect light humor as they share true tales of perseverance - so your team doesn’t have to make the same mistakes or miss the hidden shortcuts.
This session will build on last year’s foundation and dive into:
The reality of aligning with new and evolving process expectations (including PRA plot twists).
The nitty-gritty of Intake Forms, entry criteria, testing crosswalks, and metric reporting that just keeps on reporting, for legacy systems, MECT-certified systems, and/or new systems undergoing SMC.
Vermont’s lead role as a certification trendsetter (and what others can learn from their script).
Practical strategies, gotchas, and a collaborative mindset—essential for keeping agencies, vendors, and feds on the same page, or at least the same script.
Top Takeaways:
The Next Steps in the Certification Journey: From the middle chapters to post-certification, get a clear, actionable roadmap.
Best Practices & Pitfalls, Continued: Learn what works (and what trips you up) for ORRs, CRs, and beyond.
Teamwork, Encore Edition: New ideas for stakeholder collaboration - because sequels require an even bigger cast.
Whether you’re returning for Part Deux or just tuning in, we promise practical insights, answers to your pressing questions, and proof that even the sequel can have a lighthearted moment (or two).
What does Generative AI look like in Testing?
“AI driven solutions reduces the need for manual labor in repetitive tasks.” That is the headline.
“Predictive analytics” “Efficient Bug Hunting” “More Efficient Test Maintenance” “Optimized Test Coverage” “Scalability” are touted as core benefits.
But what could the real work look like? Spend some time with testing team leaders talking about the practical implications of applying GenAI concepts in a real testing organization. Join us for an interactive discussion on how Large Language Models may be able to truly accelerate a testing organization’s responsibility in such areas such as:
o Design Analysis
o Requirement Analysis
o TC Structure Gap Analysis
o Call Center Testing
-Generate user script
-Generate different voices for voice recognition
o Scenario Generation
o Text to SQL for queries for report/db testing
New Rule…Now What?
“Nothing is forever except change” – Buddha
In the ever-evolving landscape of healthcare IT, the implementation of new federal rules or legislative mandates (such as interoperability rules, ICD code adoption, FHIR compliance, and claim form version upgrades) presents a significant challenge for Medicaid Agencies and payer systems. Testing teams play a crucial role in ensuring a smooth transition and compliance with these changes. This presentation aims to provide State Agency leaders and IT Managers with a comprehensive understanding of how to effectively react to externally mandated changes. Testing leaders will learn about the critical communication that should occur between project teams, operations teams, and Medicaid Agency leadership to facilitate a successful implementation of new rules.
Attendees will come away from this presentation, equipped with the knowledge and tools necessary to effectively manage change in the healthcare IT landscape and ensure compliance with the following key takeaways:
• Understanding the role that testing has within Medicaid Agencies
• Proactive instead of reactive strategies for changes
• Communication and early engagement of testing teams
• Organizational Change Management and Continuous Improvement
• Understanding and Identifying testing maturity within Medicaid Agencies
Renee Taylor
Quality Control Test Director, Department of Vermont Health Access, State of Vermont
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