Change Management for Individual Contributors

Change Management for Individual Contributors is a workshop designed to help employees navigate the realities of modern work—where priorities shift quickly, information evolves, and change is a constant part of the job. This session helps participants understand why change happens so frequently, how to stay grounded when plans move, and how to adopt a mindset that supports both personal resilience and team success.

Participants explore the challenges that come with fast‑moving environments: shifting deadlines, new tools, reorganizations, and evolving expectations. They learn how to interpret change through a lens of “assuming the best,” recognizing that most organizational shifts are driven by new information, competing priorities, or strategic needs—not personal inconvenience. The session introduces simple habits that help individuals stay adaptable, reduce friction, and maintain strong working relationships even when the path forward isn’t perfectly clear.

Through relatable scenarios, participants practice the skills that make change easier to navigate from any role: asking clarifying questions, managing up with confidence, identifying what they need to stay aligned, and communicating concerns in a way that supports progress rather than resistance. They learn how to spot early signals of change, how to stay connected to the “why,” and how to support leaders by surfacing insights, risks, and opportunities that might otherwise be missed.

You’ll know you’ve mastered Change Management for Individual Contributors when you can stay steady during shifting priorities, communicate with curiosity rather than frustration, and ask the kinds of questions that help your team move forward with clarity and confidence.

This workshop is ideal for individual contributors, early‑career professionals, and high‑performing team members who want to strengthen their adaptability, support their leaders, and thrive in environments where change is part of everyday work.

Change Management for Senior Leaders

Change Management for Senior Leaders is a workshop designed to help executives and senior‑level leaders strengthen their ability to guide organizations through complex, high‑impact change with clarity, alignment, and strategic intent. This session elevates change management beyond process—positioning it as a leadership discipline that shapes culture, trust, and long‑term organizational effectiveness.

Senior leaders explore the core concepts that underpin successful change, including the distinctions between personal competency, organizational change management, and technology‑driven adoption. They examine how foundational models like ADKAR apply at scale and learn the five leadership habits that make change stick: pausing to choose the right messenger, using catchball to build alignment, acknowledging gaps in information, naming the emotional realities of change, and creating a single source of truth that anchors communication.

Through executive‑level scenarios, participants practice the leadership behaviors that matter most during transformation: cascading messages with intention, integrating feedback across layers, supporting leaders who must carry the change forward, and maintaining alignment when strategies evolve. They learn how to reinforce change long after the announcement, how to navigate resistance at the leadership level, and how to model the steadiness that teams rely on during uncertainty.

You’ll know you’ve mastered Change Management for Senior Leaders when you can communicate change with precision, guide your organization through ambiguity without losing alignment, and create the clarity and consistency that enable adoption at scale.

This workshop is ideal for executives, senior leaders, and directors who are responsible for shaping strategy, stewarding culture, and leading their organizations through ongoing transformation.

Loose Change: Managing Change in an Ever‑Changing Environment

Loose Change is a workshop designed to help individuals and leaders navigate constant change with clarity, confidence, and adaptability. This session reframes traditional change management principles for fast‑moving environments, giving participants flexible tools they can use whether change is planned, unexpected, or happening in rapid succession.

Participants explore the foundational elements that still matter—purpose, communication, alignment, and emotional intelligence—while learning how to apply them in situations where priorities shift, information evolves, and decisions must be made quickly. They examine the signals that indicate when a pivot is needed, how to communicate adjustments without creating confusion, and how to support themselves and others through ongoing uncertainty.

Through real‑world scenarios, they practice responses to the moments that test teams most: shifting deadlines, changing stakeholder expectations, evolving strategies, and the emotional impact of ambiguity. They learn how to stay grounded, maintain trust, and guide others even when the path forward is not yet fully defined.

You’ll know you’ve mastered Loose Change when you can apply core change management strategies with flexibility—adapting your plan, your communication, and your approach as conditions shift, while still moving people and work forward with steadiness and intention.

This workshop can be adapted for individual contributors, managers, and senior leaders who want to navigate change with resilience, communicate with clarity, and lead confidently in dynamic environments.

Prompt Power Unleashed: 2 prompt strategies that will change your work life

Unlock the full potential of Microsoft 365 Copilot with two transformative prompt strategies: the ACE Strategy and the Intern Strategy. In this dynamic session, Kristen will dive deep into the art of crafting effective prompts quickly so you can get the results you're looking for.

The session begins with a 30-minute interactive Copilot Prompt Training, designed to help everyday users master effective strategies for working with Copilot. For those new to prompting, you will receive the information you need to get started with Copilot. For those deploying Copilot at your organization, you'll see a start-to-finish example of a Copilot Training Session that leads to better adoption of AI.

After the training demo is complete, the remaining time is dedicated to an open Q&A, where Kristen will answer any and all questions about prompting, M365 Copilot, and/or change management and training strategies that drive successful adoption.

Copilot, and change management, and adoption, oh my!

While the world of change management and AI has a lot of "best practices", they will always vary slightly when it comes to your industry, company size, and culture. Join Kristen B. Hubler, change management and software adoption expert, and ask her anything about your M365 Copilot adoption efforts so you can maximize your return on investment.

Not sure if you have questions but just looking to see what's been successful? Kristen will provide examples from 2 years of helping 20+ companies of varying sizes successfully launch and scale M365 Copilot to their organizations. Participants will learn what's been working, what hasn't been working, and leave with the insights needed to upscale their adoption game.

Mastering the Soft Side of your Technical Role: Mastering Meetings

Studies show that while IQ is important for landing your technical dream job, it is actually EQ (emotional Intelligence) that will set you apart from your colleagues. In this session, Mastering the Soft-Side of your Technical Role, we will learn the basics of emotional intelligence and focus specifically on developing the skill of hosting and attending meetings. We’ll cover foundational knowledge of meetings (such as the different types of meetings - 1:1, team meeting, daily standup, review, retro etc) and some advanced presentation and facilitation skills to take your stakeholder presentations to the next level.

Mastering the Soft Side of Your Technical Role: From SME to Manager

Studies show that while IQ is important for landing your technical dream job, it is actually EQ (emotional Intelligence) that will set you apart from your colleagues. In this session, Mastering the Soft-Side of your Technical Role, we will learn the basics of emotional intelligence and essentials needed for your transition from SME to manager. We’ll walk through your first week, month, and year as a people leader as well as some habits you can develop now so you’re ready for that promotion when it comes.

Mastering the Soft Side of your Technical Role: Giving and Receiving Feedback

Studies show that while IQ is important for landing your technical dream job, it is actually EQ (emotional Intelligence) that will set you apart from your colleagues. In this session, Mastering the Soft-Side of your Technical Role, we will learn the basics of emotional intelligence and focus specifically on developing the skill of giving and receiving feedback.

Users will learn how to deliver difficult feedback to colleagues and/or clients in such a way that it can be well-received and acted on. We'll cover different aspects of difficult conversations that may come up in collaboration settings specific to technical project work.

The Building Blocks of ROI Full-Day Workshop: Getting the Most from Your Technology Investment

The effectiveness of productivity platforms worldwide hinges on the strength of their end-users. Even with groundbreaking promises from AI, successful implementation still requires robust change management and thorough training. Organizations that realize a return on investment don’t merely invest in the technology; they also prioritize its implementation and adoption. This journey begins before the go-live phase and continues indefinitely. Drawing upon over 20 years of experience in education, change management, training, and adoption, Kristen B. Hubler will guide us toward the path of productivity with the three essential building blocks of ROI.

In this all-day interactive workshop, you will learn what the building blocks are, how to implement them at your organization, and a start-to-finish example of a successful Copilot deployment using the building blocks. While Copilot is the example, these building blocks can be applied to optimize return on investment for any technology deployment. With time for Q&A built in, you'll leave with the knowledge you need to customize your learnings to the unique makeup of your organization.

Making Your Map: Navigating the Journey from Concept to Launch

Are you ready to launch a new product, expand your business, or bring your brilliant idea to life but unsure where to begin? While having a great idea is a fantastic start, it's just the beginning of the journey. If you're a creative person, you might find the next steps challenging to navigate.

Join product deployment expert Kristen B. Hubler for a transformative 45-minute session. Kristen will inspire and guide you in creating a roadmap to take your idea from concept to reality. She'll help you break down the necessary steps, provide tips for building successful habits, and equip you with the project management mindset needed to turn your dream into a tangible success. By the end of this session, you'll have the clarity and confidence to start making your vision a reality.

The Building Blocks of ROI: Getting the most from your technology investment

The effectiveness of productivity platforms worldwide hinges on the strength of their end-users. Even with groundbreaking promises from AI, successful implementation still requires robust change management and thorough training. Organizations that realize a return on investment don’t merely invest in the technology; they also prioritize its implementation and adoption. This journey begins before the go-live phase and continues indefinitely. Drawing upon over 20 years of experience in education, change management, training, and adoption, Kristen B. Hubler will guide us toward the path of productivity with the three essential building blocks of ROI.

The building blocks of ROI are my personal formula I have developed over my many years' experience leading digital transformation projects around Microsoft, including Teams deployments, Copilot, Exchange, SharePoint etc. With Copilot being the big focus, I will use that as the example throughout the session however the tools can be applied to any technology roll out in the Microsoft ecosystem. The building blocks highlight using tools like Teams, SharePoint, and Viva to communication well, enable change, and increase adoption.

This session topic can also be adapted to a half day workshop with hands on training included for SharePoint, Teams, and Viva Engage. I have also written it in keynote form and my experience with Microsoft deployments would make me a great addition to any panel.

The Impossible Box: How to Get your Dreams out of Storage

Entrepreneurs all have one thing in common: we dream big. Unfortunately, many of those dreams get dismissed because they feel too big. We imagine starting that business, writing that book, or expanding our market but just as quickly as the thought enters, we laugh at our audacity and shake it out. Nope, not possible.

Just like that, it goes into storage; a place in the back of ours mind I call the impossible box because once a dream is closed inside, we don't even try. It sits there next to the other things we think we can never do or goals we will accomplish "someday." Can you relate? If you do, this session is for you.

Kristen B. Hubler will share her personal journey from "Impossible" to Author and Entrepreneur along with methodologies to enact behavior changes to help you dream big, set goals, and follow through. By the end of this session, you will have the tools and motivation you need to take that next big step.

Are you Change-Ready?

In the fast-paced world of tech startups, growing teams and companies face a unique set of challenges. Rapid technological advancements and an ever-changing market necessitates frequent organizational restructures, creating a culture of instability. This environment not only leads to burnout and frustration but also hampers efficient change management, resulting in extended timelines for ROI with new employees, go-to-market strategies, and organizational changes.

In this dynamic talk Kristen B. Hubler will establish the essential pillars of becoming change-ready so you, your team, and your organization can move at the speed of today without creating a mess you’ll need to clean up tomorrow.

In this session, participants will walk away with specific steps on how to:
1. Understand and apply the ADKAR model to effectively respond to change
2. Develop one key system that will enable teams to reflect and adapt to change
3. Establish three key foundational pillars that will allow the organization to operate cohesively during times of change

Change Management for Leaders

Change Management for Leaders is a workshop designed to help current and aspiring managers strengthen their ability to guide teams through organizational change with clarity, confidence, and consistency. This session positions change management as a core leadership capability—one that shapes trust, communication, and team performance during times of transition.

Participants explore the foundational concepts of effective change management, including the distinctions between personal competency, organizational change management, and technology‑driven adoption. They learn how to apply models like ADKAR in day‑to‑day leadership and develop the five habits that make change easier for teams: pausing to choose the right messenger, using catchball to build alignment, acknowledging gaps in information, naming the emotional realities of change, and documenting decisions to create a single source of truth.

Through relatable, real‑world scenarios, participants practice the leadership behaviors that matter most when guiding teams through shifting priorities: communicating with intention, gathering and integrating feedback, supporting team members through uncertainty, and reinforcing change long after the initial announcement. They learn how to maintain alignment across peers, manage resistance, and model steadiness even when plans evolve.

You’ll know you’ve mastered Change Management for Leaders when you can communicate change clearly, support your team through ambiguity, and create the structure and consistency that help people adapt and stay engaged.

This workshop is ideal for current managers, team leads, and individual contributors preparing for leadership who want to strengthen their ability to guide change, communicate effectively, and build teams that stay aligned and resilient