Tiffany Songvilay
Group Manager, Sales Support | Global Tech Lead, Copilot Adoption Program | Avanade
Houston, Texas, United States
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Tiffany Songvilay is a powerhouse in modern workplace transformation and AI enablement. As the Global Tech Lead for Avanade’s Copilot Adoption Program and a key player on the North America Copilot Rapid Response Team, she’s helped enterprise clients go from “just testing” to “fully thriving” with AI—boosting productivity, collaboration, and digital know-how along the way.
A Copilot MVP and go-to advisor, Tiffany leads global teams, builds enablement and security frameworks, and hosts Prompt-a-thons that make prompt engineering feel less like rocket science and more like second nature. She’s a pro at showing off Copilot in action—whether it’s in Microsoft 365, SharePoint Premium, Viva, or Power Platform—and her sessions are known for being both insightful and refreshingly real.
From breaking down metadata extraction in SharePoint to helping teams master the new collab stack (hello Loop, Teams, and Copilot!), Tiffany brings clarity, energy, and a whole lot of credibility to every stage she steps on.
Outside of work, she’s a fierce advocate for women of color in STEM and a champion for diversity and LGBTQ+ inclusion. Her LinkedIn posts are packed with practical tips on prompt engineering, and she’s a fan favorite for making even the nerdiest topics fun. Oh—and when she’s not leading AI transformations? You’ll find her on a motorcycle or cuddling her senior rescue dog.
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Message Matchmaking: Choosing the Best Microsoft 365 Tool for Every Communication
In today’s hybrid workplace, internal communications professionals face a growing challenge: choosing the right channel to deliver the right message to the right audience. This session will explore how to strategically leverage Microsoft 365 tools—SharePoint, Viva Engage, Teams, Outlook, and Viva Connections—to optimize message delivery, engagement, and impact.
We’ll begin by unpacking key communication considerations: message purpose, audience behavior, urgency, complexity, and feedback mechanisms. Then, we’ll dive into a comparative analysis of available channels, highlighting their strengths, limitations, and best-fit scenarios. Whether you're announcing a policy update, launching a change initiative, hosting a leadership Q&A, or sharing project feedback, you'll learn how to match your message to the most effective platform.
Through real-world examples and interactive discussion, attendees will gain clarity on:
- When to use SharePoint for authoritative, long-lasting content
- How Viva Engage fosters community and culture through dynamic, conversational messaging
- Why Teams excels at collaborative, actionable communication
- Where Outlook fits for formal, structured, and traceable messaging
- How Viva Connections unifies the experience and surfaces strategic content
From Zero to Hero: Mastering Prompt Engineering with Microsoft Copilot Chat
As Microsoft 365 Copilot becomes a daily productivity partner, the ability to craft effective prompts is emerging as a critical skill. This full-day, hands-on session is designed to take you from beginner to expert in prompt engineering—unlocking the full potential of Copilot Chat across Word, Excel, Outlook, Teams, and beyond. Whether you're writing documents, analyzing data, managing projects, or creating visuals, the right prompt can transform your workflow.
Bring your computer and follow along as we guide you through real-world examples, prompt patterns, and best practices. You’ll leave with a toolkit of reusable prompts, templates, and strategies that you can apply immediately to boost clarity, creativity, and efficiency.
Prompt Fundamentals: Understanding the AI Mindset
- What is generative AI, large language models, and Microsoft Copilot?
- Anatomy of a prompt: structure, tone, and intent
- How Copilot interprets context and user goals
- Easy-to-understand definitions and examples to get started
Simple to Sophisticated: Crafting Prompts for Everyday Tasks
- Prompt patterns for Word, Excel, Outlook, and Teams
- Using Copilot Chat for summarizing, drafting, and organizing
- Changing tone, acting as a persona, and giving step-by-step instructions
- Troubleshooting unresponsive prompts and avoiding AI hallucinations
Analytical Power: Data, Documents, and Decision-Making
- Prompting Copilot to analyze spreadsheets and visualize data
- Attaching files and referencing content for deeper insights
- Creating charts, tables, and summaries with precision
- Iterating and refining prompts for better results
Creative & Visual Prompts: Unlocking AI’s Artistic Side
- Using Copilot Chat to generate images and diagrams
- Prompting for design ideas, marketing content, and storytelling
- Exploring prompt templates for common business scenarios
- Hands-on prompt-a-thon: practice, feedback, and iteration
Prompting for Automation: Agents, Workflows, and Smart Data
- Creating simple agents using SharePoint lists and web data
- Automating repetitive tasks with Copilot Chat and Microsoft 365 integrations
- Using prompts to trigger workflows, generate reports, and monitor changes
- Best practices for building scalable, reusable prompt-based agents
Preparing for Copilot for M365: Teams Recordings Policies
Come to this session to learn about the policies and admin settings for recording Microsoft Teams meetings. We'll emphasize the importance of protecting personal data and individuals' privacy, and provide specific recommendations on what not to record and how recordings should be managed to comply with your retention policy. While this topic is independent of Copilot for M365, organizations that are implementing Copilot will be very interested in this session as transcription is a major point of contention with legal and information security teams.
Key Takeaways:
1. Understand out-of-box recording policies
2. Recommendations on when to record and what not to record
3. Discussion on the storage and retention of transcripts and meeting recordings
Mastering Copilot Pages: Your Guide to Microsoft's Latest Collaboration Solution
In this session, we'll introduce you to Copilot Pages, a powerful tool within the Microsoft 365 ecosystem. This session will provide you with everything you need to get started with Copilot Pages, including a live demonstration on how to create, manage, and retain pages. We'll explore the unique benefits of using Copilot Pages over other collaboration options available in Office for M365, and discuss best practices for maximizing their features to enhance your team's productivity and collaboration.
Key takeaways:
1. Gain a thorough understanding of what Copilot Pages are, how they function, and their unique benefits for personal productivity and team collaboration
2. Learn how to create, manage, and retain Copilot Pages
3. Discuss when and why to use Copilot Pages over other collaboration tools in Office for M365, and how to maximize their features for optimal results
LGBTQ+ in Tech: Panel Discussion
Join us as we discuss the unique challenges and barriers that LGBTQ+ individuals face in the tech industry, including discrimination, bias, and lack of representation. Let's dig into inclusive hiring practices, workplace culture, allyship and advocacy, and intersectionality with other marginalized identities such as race, gender, and disability.
We'll ask our panel of speakers to talk about the importance of fostering an inclusive workplace culture where LGBTQ+ employees feel safe, valued, and supported and have them share their success stories of how they overcame challenges and achieved significant milestones in their careers.
We'll also highlight the role of allies in supporting LGBTQ+ colleagues and advocating for their rights within the organization. and explore the role of mentorship in supporting the career growth of LGBTQ+ professionals in tech.
This session seeks to highlight the importance of building and participating in LGBTQ+ tech communities and extending our networks for support and professional development. Come and network with your LGBTQ+ community and allies.
Unlocking the Power of Microsoft Loop: New Features and Seamless Integrations
Join us for an introductory session where we dive into the latest updates and features of Microsoft Loop. This session will provide an introduction to the stand-alone Loop tool and explore its seamless integration with other Microsoft applications such as Copilot Pages, Teams, and OneNote. Whether you're new to Loop or looking to enhance your productivity with its new capabilities, this session is designed to provide valuable insights and practical tips.
What you will learn:
1. How Microsoft Loop's new features and integrations can significantly improve collaboration and productivity within your team.
2. Discover how Loop seamlessly integrates with Copilot Pages, Teams, and OneNote, providing a unified experience across different applications.
3. Gain practical insights and best practices for using Loop to its full potential, ensuring you get the most out of this powerful tool.
Power Platform Governance and Building a Center of Excellence
In this session, we will explore comprehensive governance recommendations and the high-level overview of establishing a Center of Excellence (CoE) for effectively managing the Power Platform within your organization. To maximize the potential of Power Platform, security, governance and a robust CoE are essential.
We will discuss recommendations for environment management, security, monitoring, training and development, CoE foundations and workstreams, governance and compliance, and empowering citizen developers.
Enabling and Extending Copilot for M365 to Your Lines of Business
This session is a comprehensive guide to enabling and extending Copilot for M365, highlighting the benefits, scope of work, timelines, and specific use cases for various lines of business. Come to see some quick wins and specific scenarios for Legal, HR, Marketing, and IT.
In addition to use cases, we will cover the steps involved in extending Copilot for M365. Extensibility enables the transition of your company's Copilot-led AI transformation journey from general productivity gains to realizing value with functional use cases. It emphasizes the need for extending data sources to meet the demands of workers seeking additional value from Copilot for M365. Your journey starts with realizing immediate value of out-of-box AI products and integrating AI literacy in the organization and is followed by improving the value of existing investments by integrating more data through extensions and eventually reinventing functions through process reinvention.
This session will benefit Business Analysts, Corporate Communications, General Counsel, Customer Service, Data Analysts, Executives, Frontline Workers and Managers, Human Resources, Information Security, and Innovation Leads.
Copilot Chat Prompt-a-thon
Bring your computer and follow along. In this session, we will teach you how to use Copilot Chat, which is free for anyone to use. Copilot Chat is Microsoft’s AI-powered feature of the internet that lets you get help with various tasks, such as searching the web, summarizing and creating content. A prompt-a-thon is designed to teach users how to prompt Copilot Chat to assist them in their day-to-day tasks and we teach prompt engineering because asking Copilot Chat for help is different from doing a keyword search on the internet. During the event, participants learn the anatomy of a prompt and practice creating them. Come learn how Copilot Chat allows you to change your tone, act as a persona, give step-by-step instructions, and much more.
You will learn easy-to-understand definitions of generative AI, large language models, and Microsoft Copilots and see examples of prompts that you can use right away (and every day) to help you be more efficient and productive.
In this interactive session, you will:
• Dive into the anatomy of crafting effective prompts
• Learn to discern and address AI hallucinations
• Explore strategies for troubleshooting unresponsive prompts
Cultivating Connections: Harnessing the Power of Viva Engage for Community Building
Dive into the heart of organizational connectivity with leaders, community managers, and team members who are committed to fostering a sense of belonging and collaboration in the workplace. This session is an invaluable opportunity for those eager to enhance community engagement and leverage the full potential of Viva Engage and is presented through the lens of diversity and inclusion.
Why Should You Attend?
* Engage with Purpose: Discover how Viva Engage unites individuals across your organization, enabling them to connect with leaders, share experiences, and contribute to a vibrant work culture.
* Explore Community Dynamics: Learn about the various community types in Viva Engage, from public forums to private groups, tailored to specific topics or interests.
* Master Community Management: Gain insights into the essential role of community managers in curating content, stimulating member interaction, and overseeing community health.
* Drive Engagement: Uncover strategies to boost community engagement beyond the platform, utilizing best practices and tools like polls and announcements to keep conversations lively.
* Leverage Community Insights: Utilize community insights and analytics to evaluate community impact, refine engagement tactics, and strengthen connections within your organization.
Walk away with actionable insights that will elevate your employee engagement goals.
From Pilot to Copilot: Building a Scalable AI Adoption Framework
As organizations race to integrate Microsoft 365 Copilot, many are discovering that successful adoption requires more than just enabling a license. It requires a cultural shift, upskilling your workforce, and establishing governance frameworks that balance innovation with responsibility.
This session will guide you through the essential pillars of AI readiness—culture, skills, and governance, helping you build a workplace that’s not only equipped for AI—but empowered by it. This session provides a practical, scalable framework for rolling out Copilot across departments—grounded in change management, governance, and user empowerment.
Drawing from real-world implementations and organizational change principles, we’ll explore how to move from isolated pilots to enterprise-wide transformation. Whether you're in IT, HR, or a business unit, you'll leave with actionable strategies to drive adoption, reduce resistance, and maximize ROI.
Key takeaways:
• Adoption Framework Blueprint: Learn how to assess your organization’s current AI maturity.
• Learn a repeatable model for scaling Copilot from pilot groups to full organizational rollout.
• Change Management Essentials: Discover how to align stakeholders, build champions, and support users through AI-driven change.
• Governance Meets Empowerment: Balance control and innovation with policies that support responsible Copilot use.
Next-Gen AI Champions: The New Face of Organizational Change Management
As AI tools like Microsoft Copilot rapidly reshape the workplace, the traditional role of change champions must evolve. This session explores how to empower a new generation of Change Agents who are not just advocates for adoption—but strategic enablers of AI transformation and automation. Learn how to equip champions with the skills, mindset, and influence to drive responsible, inclusive, and scalable AI integration across your organization.
Whether you're leading a Copilot rollout, managing digital transformation, or building a culture of innovation, this session will help you activate your most powerful asset: your people.
• Understand how AI is redefining the role of change champions in Microsoft 365 environments.
• Learn how to identify, train, and support AI-savvy champions across business units.
• Explore upskilling pathways for business users, IT, and leadership.
• Explore real-world frameworks for empowering champions to lead with empathy, data, and influence.
• Discover tools to help champions communicate AI value and manage resistance.
• Leave with a blueprint for building a sustainable, community-driven change network.
The AI-Driven Workplace: What Leaders Need to Know Now
AI is no longer a future concept—it's a present-day catalyst for transforming how we work, lead, and innovate and it’s embedded in tools like Microsoft Copilot, Viva, and Power Platform. This strategic session is designed for executives, decision-makers, and business leaders who want to understand the real impact of AI in the Microsoft 365 ecosystem. From Copilot to intelligent automation, we’ll explore how AI is reshaping productivity, culture, and competitive advantage. You’ll leave with a clear vision of what’s possible, what’s practical, and what’s next.
• Understand the strategic implications of AI across Microsoft 365 tools like Copilot, Viva, and SharePoint Premium.
• Learn how to align AI initiatives with business goals, employee experience, and digital transformation.
• Gain practical governance models to ensure data readiness.
• Discover leadership strategies to foster a culture of curiosity, experimentation, and ethical AI use.
• innovation and continuous learning.
• Gain a roadmap for evaluating, piloting, and scaling AI solutions in your organization.
Modern Data Strategies: Migrate, Integrate, or Stay Put?
As organizations modernize their digital ecosystems, a critical decision arises: should legacy data be migrated to modern platforms, integrated through connectors, or left in place? This session explores the strategic, technical, and operational considerations behind data migration versus integration. Attendees will learn how to evaluate when to move data, where to move it (e.g., Microsoft 365, Azure, Dataverse), and when to leverage Microsoft Graph connectors to surface legacy data. Real-world scenarios, architectural patterns, and decision frameworks will be shared to help IT leaders, architects, and developers make informed choices that balance cost, complexity, and business value.
• Decision Framework: Understand how to evaluate whether to migrate, integrate, or retain data in place.
• Platform Options: Learn about modern destinations for legacy data—Microsoft 365, Azure, SharePoint Embedded, Dataverse, and more.
• Cost vs. Complexity: Analyze trade-offs between full migration and hybrid integration.
• Real-World Use Cases: Explore case studies and architectural patterns from enterprises that have tackled this challenge.
Loop, Teams, and Copilot: The New Collaboration Stack
The way we collaborate is evolving—and Microsoft is leading the charge with a powerful trio: Loop, Teams, and Copilot. This session explores how these tools are converging to create a seamless, AI-enhanced collaboration experience. From real-time co-authoring in Loop components to intelligent meeting summaries in Teams and proactive task management with Copilot, attendees will see how this new stack transforms teamwork. Whether you're managing projects, running meetings, or coordinating across departments, this session will show you how to maximize impact with minimal effort.
• Understand the role of Microsoft Loop in modern, flexible collaboration.
• Learn how Teams integrates with Loop and Copilot to streamline communication and task tracking.
• Discover how Copilot enhances productivity with intelligent suggestions and automation.
• Explore real-world use cases for project management, meeting follow-ups, and cross-functional collaboration.
• Gain practical tips for adoption, governance, and change management.
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Tiffany Songvilay
Group Manager, Sales Support | Global Tech Lead, Copilot Adoption Program | Avanade
Houston, Texas, United States
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