Zoe Wilson

Government, Social Sector & Education

Information & Communications Technology

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Nottingham, England, United Kingdom

Microsoft Teams: Usability vs Security

Over the last year, the whole world switched to remote working, with Teams playing a key part - and the result is that Microsoft Teams has seen an unprecedented amount of growth. In many cases, Teams was thrown out quickly with little planning or governance, to quickly facilitate this shift to remote working.

End-users have adopted Teams and love the freedom to work and collaborate in the open with colleagues, customers and partners alike. Microsoft Teams is a fantastic tool for supporting cross-functional and even cross-organisational collaboration, but its openness introduces concerns about unfettered file and data sharing between an unlimited number of users.

Historically, often, effective security came at the expense of usability. And usability came at the expense of security. Many continue to go by the notion that there is no way to achieve both effective security and usability simultaneously - but with Microsoft Teams, and the wider M365 security and compliance capabilities, it can be possible to achieve secure collaboration.

In this session, we will take you through some of the requirements and challenges that your Teams users typically have, and then highlight key technology solutions that can be used to secure these use-cases.

After attending this session, you will understand at a high-level:
• Some of the key use-cases for Microsoft Teams and some the key risks it introduces
• What are the fundamental technical components that Microsoft Teams builds upon
• Where does Microsoft security responsibilities end and yours begin
• An action plan of what you can do today to better secure your Microsoft Teams instance without affecting end user productivity
• What are the licensing implications of the above

Technologies in this session will be

• Microsoft Teams
• SharePoint Online
• Azure AD
• Microsoft 365 E5 Security and Compliance


Zoe Wilson

Director of Innovation & Customer Success, Agilisys Ltd

Zoe is the Director of Innovation & Customer Success at Agilisys, which is a UK based MS Gold Partner who operate typically in the public sector.

In this role, Zoe is currently building out a new Customer Success function who will work across al digital services provided by Agilisys, including both professional and managed services. Innovation and technology evangelism are both core to the success of this function, as well as a passion for delighting and exciting customers with the art of the possible. Additionally, she also works closely with partners like Microsoft on technology innovations, and helping customers maximise the potential of the standard platforms they are using.

Zoe brings together a customer-focused solution background with several years of technology leadership experience and over 15 years experience working with collaborative tools SharePoint and other Microsoft technologies. She is passionate about solving business problems in an innovative and exciting way, and although her primary tech focus has been SharePoint, Teams and Microsoft 365, she now has the pleasure of working across a much broader range of innovative technologies.

Zoe's full speaker profile