Thorsten Pickhan

Information & Communications Technology

Microsoft Technologies Microsoft Teams Skype for Business Audiocodes Enterprise Voice Microsoft Flow Office 365 Microsoft 365 Phone System Microsoft Calling Microsoft Cloud

Sprockhövel, North Rhine-Westphalia, Germany

Auto Attendant and Call Queue – your best friends in a Microsoft Teams Phone System deployment

In this session, I will show you the features and functions for Auto Attendant and Call Queue. With both functions you can implement basic call center and switchboard solutions in your Teams Phone System deployment. The features, provided by Microsoft out of box, are often unknown but so powerful and a must have in your Phone System deployment. In some practical demos we will go through the configuration of the services and I will explain the different parameters. At the end, we will have some working test cases to use.


Thorsten Pickhan

Senior Microsoft UC Consultant, Speaker and Community Worker

I'm working as Senior UC Consultant at glueckkanja-gab AG where I am responsible to plan and deploy UC infrastructures based on Microsoft technologies. I'm working as technician and consultant for more than 15 years and been specialized in Microsoft Lync/Skype for Business and Microsoft Teams for 8 years. From beginning of my UC consultant career, I was focused on Enterprise Voice implementations.
Since a few years I am co-organizer of the Microsoft Teams User Group Germany and involved in the community as speaker and blog post author. In March 2020, I started my own Office 365 YouTube channel where I publish on a regular basis new video content for my weekly “Office 365 QuickTipps” channel. In a further YouTube project, together with my friend Michael Plettner, we release a German Microsoft 365 Talk.
In July 2021, I was awarded as Microsoft MVP for Office Apps & Services for my engangement in the Microsoft Tech Community.

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