Zoe Wilson

Government, Social Sector & Education

Information & Communications Technology

SharePoint Online Microsoft Teams Accessibility Microsoft 365 Power Platform Women in Tech Women in Technology Modern Work Innovation Customer Success Technological Innovation public sector modern workplace Modern SharePoint Modern Sharepoint Intranets Microsoft Viva Customer Experience Automation SharePoint Syntex SharePoint Strategy Compliance Microsoft 365 Compliance Future of Work Hybrid Work remote work Innovation Strategy Innovate for change The future of work Future Skills Future-proof Workforce hybrid meetings Government Innovation Technology Innovation

Nottingham, England, United Kingdom

Putting People First - Making the Case for EXP

The world of work has changed. The global shift to remote working has resulted in people feeling less connected to their colleagues, in an increase in stress levels and decreased mental health, and poor digital experiences have led to a whole generation of workers feeling disconnected and disillusioned.

When work no longer happens primarily in a shared workplace, how do organisations impart their sense of culture, belonging and core values to employees? How do we ensure that people are connected and engaged? Currently, we're not doing a great job of it. Nearly 60% of people report feeling less connected to their team after shifting to remote work, despite having access to collaboration tools like Teams and SharePoint. Additionally, 70% of employees reported higher stress levels, with 40% experiencing decreased mental health as a result of the pandemic and the shift to remote work.

This is a real problem - and one that Microsoft are looking to fix with the launch of their new employee platform, Microsoft Viva. When we are all remote workers, without that physical office and the ability to see and connect with people in person, then it is fair to say that the digital experience you provide to your people IS the employee experience. Delivering a great digital experience that provides a way to connect, support wellbeing, learn in the flow of work and access knowledge and experts - this is how corporate values, a sense of community and culture will be created in the new world of work.

In this session, I will:
- Explain what an employee experience platform is and why it matters
- Introduce Microsoft Viva, including all four modules - Viva Learning, Viva Topics, Viva Connections and Viva Insights
- Show you how you can use the products which are available now, and what you need to do to get ready for future modules

Zoe Wilson

Director of Innovation & Customer Success, Agilisys Ltd

Zoe is the Director of Innovation & Customer Success at Agilisys, which is a UK based MS Gold Partner who operate typically in the public sector.

In this role, Zoe is currently building out a new Customer Success function who will work across al digital services provided by Agilisys, including both professional and managed services. Innovation and technology evangelism are both core to the success of this function, as well as a passion for delighting and exciting customers with the art of the possible. Additionally, she also works closely with partners like Microsoft on technology innovations, and helping customers maximise the potential of the standard platforms they are using.

Zoe brings together a customer-focused solution background with several years of technology leadership experience and over 15 years experience working with collaborative tools SharePoint and other Microsoft technologies. She is passionate about solving business problems in an innovative and exciting way, and although her primary tech focus has been SharePoint, Teams and Microsoft 365, she now has the pleasure of working across a much broader range of innovative technologies.

Zoe's full speaker profile