Saurabh Aggarwal is a Senior Manager & Principal Data Scientist at a major software company based in Silicon Valley, with over 15 years of expertise in data science, machine learning, and AI.

A seasoned keynote speaker and cloud solutions architect, he leads teams that deliver impactful insights and AI-driven solutions for developer ecosystems. Saurabh is a Fulbright scholar, with multiple research publications, and holds a master's degree with distinction from San Jose State University. His work bridges cutting-edge research and practical application, driving innovation in platform services.

Saurabh Aggarwal is a Senior Manager & Principal Data Scientist at a major software company based in Silicon Valley, with over 15 years of expertise in data science, machine learning, and AI. A seasoned keynote speaker and cloud solutions archite... Show more

Chris Muller began his career in IT as a software engineer building shopping carts and other backend systems for some of the first e-commerce web sites on the Internet in the late '90's. His experience led him to the world of telecommunications where he quickly realized the need for better project management techniques after participating in several failed waterfall driven projects. Chris practiced Rapid Application Development techniques and became scrum master certified and has used those skills for the majority of his career.

Chris Muller began his career in IT as a software engineer building shopping carts and other backend systems for some of the first e-commerce web sites on the Internet in the late '90's. His experience led him to the world of telecommunications where... Show more

Eric Broda is the Founder and President of Broda Group Software, a boutique consulting firm that specialized in building GenAI, agent, and data ecosystem solutions. He is an expert in delivering large scale data management solutions and is the author of O’Reilly’s Implementing Data Mesh book. Eric has delivered GenAI and agent solutions in with international banks, global insurers, large retailers, and global technology firms. Mr. Broda’s next book will be available in November 2025 on highly reliable autonomous agents for the emerging agent ecosystem.

Mr. Broda has written extensively about his Agents experiences, architecture, and implementation at medium.com/@ericbroda

Eric Broda is the Founder and President of Broda Group Software, a boutique consulting firm that specialized in building GenAI, agent, and data ecosystem solutions. He is an expert in delivering large scale data management solutions and is the autho... Show more

Senior Data Security Technical Specialist at Microsoft

Mike Miller is a seasoned Microsoft 365 Security and Compliance architect, renowned for his expertise in empowering organizations to fortify their digital environments while optimizing productivity and collaboration. With a wealth of experience spanning both SMBs and Enterprises across diverse industries, Mike has been instrumental in implementing robust M365 security and compliance controls for hundreds of clients.

Currently serving as a Senior Data Security Technical Specialist at Microsoft, Mike brings a wealth of knowledge and insight to his role, driving innovation and excellence in data security solutions. In addition to his role at Microsoft, Mike is the Founder and Director of Consulting Services at Cloudy Security, a pioneering technology consulting firm dedicated to assisting SMBs in securing their environments through the comprehensive M365 suite of solutions.

Beyond his professional endeavors, Mike finds fulfillment in family life, cherishing moments spent with his wife and daughters. A passionate advocate for community engagement, Mike also devotes his time to coaching basketball at a local high school, imparting leadership and teamwork skills to the next generation.

With a commitment to excellence, a passion for technology, and a dedication to making a positive impact, Mike Miller continues to be a driving force in the realm of data security and beyond.

Senior Data Security Technical Specialist at Microsoft Mike Miller is a seasoned Microsoft 365 Security and Compliance architect, renowned for his expertise in empowering organizations to fortify their digital environments while optimizing product... Show more

I have a lifetime of great experience as a serial innovator riding waves from scrappy startups of companies, academic centers, not-for-profits, and a government agency to the New York Stock Exchange.

I co-founded Capital Insights, which became one of the country’s largest angel groups. I was Chairman of Earth Fare, which grew into the country’s largest regional organic grocery chain.

As Vice President of Strategy at KEMET, I was the point person with Wall Street analysts during the chaos of the 2000 internet tsunami. I was the architect of InnoVenture and InnoMobility conferences, with anchors including Michelin, Milliken, Sealed Air, GE, Blue Cross, and others.

I've been on SC Public Radio for two decades. My community leadership has included being a founding board member of Artisphere, a nationally acclaimed arts festival, and the SC Venture Capital Authority, a pioneering agency promoting venture capital, and being part of the community conversation leading to CU-ICAR.

I have a lifetime of great experience as a serial innovator riding waves from scrappy startups of companies, academic centers, not-for-profits, and a government agency to the New York Stock Exchange. I co-founded Capital Insights, which became one... Show more

Dinah Coetzer
Current Position: M365 & D365 Change & Adoption coach at Infinite People.

Professional Background: Dinah Coetzer has 30 years’ experience on numerous and different types of projects. From within business on the receiving side and growing into the implementation side with business. Ensuring a 360-degree view of implementations.

Expertise and Specializations: Dinah has a Business Analysis Certification, Prosci Change Management Certification, Business Management Diploma, Project Management Certification as well as Dynamics 365 certifications.

Notable Achievements: Dinah’s passion is with the people. Mitigating the fear and ensuring each user can transact successfully is her greatest achievements. When people understand the Why and the What, the How is effortless.

Dinah Coetzer Current Position: M365 & D365 Change & Adoption coach at Infinite People. Professional Background: Dinah Coetzer has 30 years’ experience on numerous and different types of projects. From within business on the receiving side and g... Show more

Digital Transformation Leader with 25+ years at premium brands (Diageo, P&G) and tech pioneers (AWS, Amazon).

Trusted C-Suite advisor delivering growth through innovative eCommerce, IoT, and AI/ML strategies. Cloud expert who translates complex data into business outcomes.

Shapes future leaders as guest lecturer at University of Geneva and HEG, combining real-world expertise with academic insights to remain at technology's forefront.​​​​​​​​​​​​​​​​

Digital Transformation Leader with 25+ years at premium brands (Diageo, P&G) and tech pioneers (AWS, Amazon). Trusted C-Suite advisor delivering growth through innovative eCommerce, IoT, and AI/ML strategies. Cloud expert who translates complex da... Show more

Dheeraj Kumar, an AWS Technical Consultant | Tech Evangelist at Amazon Web Services, is a trailblazing Technologist and Passionate Learner. Holding 2X AWS Certifications and 11+ years of IT Industry experience, he has expertly navigated diverse customer-centric roles in Analytics, Security, Infrastructure Architecting, Database, Modernisation and Migrations.

As an Enterprise Architect, Dheeraj Kumar plays a pivotal role in overseeing the organization's technology landscape, designing scalable and secure solution architectures, and developing long-term technology roadmaps. He establishes enterprise-wide standards, policies, and governance frameworks to ensure consistency and efficient resource utilization. Leveraging his deep AWS expertise, Dheeraj empowers the organization's teams through training, equipping them to stay at the forefront of technological advancements.

Dheeraj Kumar, an AWS Technical Consultant | Tech Evangelist at Amazon Web Services, is a trailblazing Technologist and Passionate Learner. Holding 2X AWS Certifications and 11+ years of IT Industry experience, he has expertly navigated diverse custo... Show more

Tombozi Mbewe-Ncube is the co-founder of VT Business Consultants, a Johannesburg based firm that specialises in providing tailor made operational and financial solutions to SME’s.

A holder of a Bsc. Production Management with a post graduate qualification in Project Management, Tombozi has worked in the Logistics sector for BP Global and has extensive experience in the manufacturing sector where she peaked as Technical Lead.

Tombozi’s specialty is Product Strategy where she has niched in helping female founders navigate from product idea to market.
Business Development projects at which she has worked on include:-
Mentor: Sasol Women in Mining (South Africa-2023)
Mentor: Groupe SOS’ Oribi AfriFOODlinks (South Africa-2024)
Coach: Barrick Lumwana Business Accelerator (Zambia-2024)
Mentor:OceanHub Series 5 Business Accelarator (South Africa/Kenya-2024)

Tombozi was also a speaker at:-
The Global Mentorship Conference(2023)
African Leadership University’s Global Entrepreneurship Week Capability Lab on Startup Market Research (2024)

Tombozi is also an author of a semi-autobiographical book about the socio-economic struggles of African women.The Confident Comeback has sparked conversations that have seen her featured on several talk radio shows and news outlets such as eNCA news.

Tombozi Mbewe-Ncube is the co-founder of VT Business Consultants, a Johannesburg based firm that specialises in providing tailor made operational and financial solutions to SME’s. A holder of a Bsc. Production Management with a post graduate quali... Show more

Ornella is a French-Burkinabè Staff Software Engineer, who transitioned from nonprofit into software engineering in 2019 in order to pursue financial freedom (for her and her dog Pixel). She is passionate about craftsmanship, technical excellence, continuous learning, strategy - and shattering the myth that engineering is not creative.

Ornella is a French-Burkinabè Staff Software Engineer, who transitioned from nonprofit into software engineering in 2019 in order to pursue financial freedom (for her and her dog Pixel). She is passionate about craftsmanship, technical excellence, co... Show more

Bob is a published author, former business educator, occasional public speaker and seasoned business professional with over forty years of hands-on business experience. Now semi-retired, Bob currently consults with local small businesses in the Western and Northwestern suburbs of Chicago, Illinois. Bob is a well-versed subject matter expert able to speak on a wide range of topics including CRM, ERP, Process Mapping, Process Improvement, Project Management, Organizational Design, Business Strategy, Operational Management and Service Delivery.

If you need help designing, documenting, diagnosing, improving, simplifying, mistake-proofing or automating your business processes, Bob is your resource!

Bob is a published author, former business educator, occasional public speaker and seasoned business professional with over forty years of hands-on business experience. Now semi-retired, Bob currently consults with local small businesses in the Weste... Show more

As the State of Michigan’s Office of Future Mobility and Electrification’s (OFME) mobility innovation associate director, Janine is focused on growing Michigan’s mobility and electrification ecosystem and creating safer, more equitable and environmentally conscious transportation solutions for Michigan residents. Janine leads innovation growth initiatives at OFME including signature grant programs under the Michigan Mobility Funding Platform (MMFP) and state-wide testing assets. In addition to managing MMFP, she facilitates industry collaboration through various working groups convening subject matter experts to identify challenges in the state and develop solutions.

Prior to joining OFME, Janine was an associate director leading the mobility practice at Antenna Group, a leading cleantech communications agency. In this role, Janine focused on strategy development, media relations, and project management across account teams. Janine’s client experience spans product launches, company rebrands, high-profile public and private partnerships, market entries and crisis management. Her areas of expertise include advanced transportation infrastructure, autonomous vehicles, battery technology and growth-focused programs including incubators and accelerators.

Additionally, Janine previously led the overall b2b and b2c marketing communications strategy for Shift Transit, a mobility operations startup focusing on first/last-mile micromobiltiy solutions. Janine has also held multiple positions at leading automotive b2b publication, Automotive News including integrated marketing manager and conference specialist. While at Automotive News Janine planned and executed large-scale conferences and events for industry executives as well as integrated marketing campaigns and custom content for industry partners. In 2019, Janine was honored with the Automotive News Tony Merpi Award for Leadership & Innovation for her efforts in streamlining cross-functional processes.

A longtime cycling enthusiast and advocate, she is passionate about helping organizations develop accessible and equitable mobility solutions. Janine holds a Bachelor of Science in Communication and Marketing from Eastern Michigan University and lives on the eastside of Detroit.

As the State of Michigan’s Office of Future Mobility and Electrification’s (OFME) mobility innovation associate director, Janine is focused on growing Michigan’s mobility and electrification ecosystem and creating safer, more equitable and environmen... Show more

Mark is Digital Marketing Manager at Fygi (House Of HR). He combines extensive experience in digital marketing and recruitment with a keen eye for AI and tech innovations. Early 2025, his talent for making complex technology understandable was recognized with the title 'The Netherlands' Most Influential Recruitment Marketer'. Mark approaches every challenge with a mix of expertise, humor, and a down-to-earth attitude. His relentless pursuit of emerging trends and practical applications places him at the forefront of innovation in recruitment and hr.

Mark is Digital Marketing Manager at Fygi (House Of HR). He combines extensive experience in digital marketing and recruitment with a keen eye for AI and tech innovations. Early 2025, his talent for making complex technology understandable was recogn... Show more

Francisco Júnior é mestrando em Transformação Digital, graduado em Ciência da Computação e possui um MBA em Governança de TI. Com mais de 20 anos de experiência, é especialista em gestão de pessoas, transformação digital e inovação. Detém certificações como ITIL Expert, ISO 20k Consult e Manager, Agile People Coach e Agile People Business Agility. Desde 2014, atua como Gerente de Atendimento na Rede Nacional de Ensino e Pesquisa (RNP). Foi reconhecido como Profissional do Ano em 2023, e sua equipe foi premiada como a melhor do Brasil em 2022 pela HDI. Ele também é uma referência no LinkedIn como Top Voice em Estratégia e Gestão de TI.

Francisco Júnior é mestrando em Transformação Digital, graduado em Ciência da Computação e possui um MBA em Governança de TI. Com mais de 20 anos de experiência, é especialista em gestão de pessoas, transformação digital e inovação. Detém certificaçõ... Show more

Erik is a proven IT/Technology leader with 20+ years of diverse experience focused on delivering successful software engineering projects that meet his customer's needs (both in an internal business environment and through external consulting engagements).

Erik leverages his strong interpersonal skills to motivate teams, mentor individuals, recruit and evaluate top-notch engineering professionals. Erik is a change agent that is passionate about growing as an individual and helping his teams grow stronger as well.

Erik is very active in the DFW technology user group community; volunteering in multiple organizations. He is the President of JavaMUG (a registered 501c6) and was the founder/leader of the DFW Groovy - Grails User Group, and the Spring Dallas User Group. Erik has presented at these groups and regional technology conferences.

Specialities: technology leadership, business and technology strategy, enterprise application design and management.

Erik is a proven IT/Technology leader with 20+ years of diverse experience focused on delivering successful software engineering projects that meet his customer's needs (both in an internal business environment and through external consulting engagem... Show more

I thrive on community and Microsoft Dynamics 365 and Power Platform has a great one! Now it is my pleasure to support the community 💯in my role as a Community Strategy Director at DUG (Dynamics User Group)!

I am a versatile professional who encourages collaboration, delivers creative and effective solutions (What I call noodling😀). My natural high-energy approach smashed together with varied experience in IT, communication, marketing, business analysis, and project management is a strong foundation for any new challenge. I am passionate about building community, strong relationships, providing excellent customer service, and supporting the growth and success of my peers.

I thrive on community and Microsoft Dynamics 365 and Power Platform has a great one! Now it is my pleasure to support the community 💯in my role as a Community Strategy Director at DUG (Dynamics User Group)! I am a versatile professional who encou... Show more

As a client-focused IT Consultant, I specialize in delivering tangible value by streamlining business processes, enhancing data-driven decision-making, and optimizing CRM systems across diverse industries. By leveraging my technical expertise in Power Platform, Dynamics CE, Power BI, I create innovative solutions tailored to client's unique needs, driving growth and competitive advantage. My commitment to effective communication, collaboration, and a results-oriented approach ensures that my clients experience significant improvements in efficiency, cost savings, and overall business performance.

As a client-focused IT Consultant, I specialize in delivering tangible value by streamlining business processes, enhancing data-driven decision-making, and optimizing CRM systems across diverse industries. By leveraging my technical expertise in Powe... Show more

Stacey is the Director of Generative AI at ATB, where she leads the charge in exploring and implementing GenAI solutions. With a background in Cloud, Data, and AI from PwC, she brings extensive experience in solving business challenges and delivering tangible value through AI. A Calgary native with deep roots in the local business community, she's passionate about the transformative potential of GenAI, viewing it as a cultural shift akin to the internet's arrival and just the beginning of the AI revolution (drawing inspiration from Dr. Ajay Agrawal). Connect with her to discuss the future! (she/her)

Stacey is the Director of Generative AI at ATB, where she leads the charge in exploring and implementing GenAI solutions. With a background in Cloud, Data, and AI from PwC, she brings extensive experience in solving business challenges and deliverin... Show more

Joe Fecarotta has been part of Agile since 2007, moving from development to project management and then ultimately agile coaching. He's used to working in large organizations such as Boeing, Accenture, and HP to bring agility and value. Frustrated by his inability to change large systems, Joe decided to get a Masters Degree in Organizational Development in 2008 and it changed him instead. Now he works in applying good change management techniques in helping organizations with their work through a generally positive disposition and a lot of coffee.

Joe Fecarotta has been part of Agile since 2007, moving from development to project management and then ultimately agile coaching. He's used to working in large organizations such as Boeing, Accenture, and HP to bring agility and value. Frustrated by... Show more

With over 20 years of experience, Richard has navigated diverse environments, from factory floors to Fortune 500 boardrooms. Richard's focus is on helping organizations identify and implement effective business and technical solutions that deliver immediate positive impact by implementing tactical solutions aimed at achieving strategic goals. He is a veteran of 6 startups and one IPO.

With over 20 years of experience, Richard has navigated diverse environments, from factory floors to Fortune 500 boardrooms. Richard's focus is on helping organizations identify and implement effective business and technical solutions that deliver im... Show more

Solution architect in Boston that focuses on Data & AI Technology

Solution architect in Boston that focuses on Data & AI Technology Show more

Svetlana Dimovski, Ph.D., ICF-PCC, NBC-HWC, is a professional executive coach, Kellogg Executive Scholar in Leadership, and Chopra Center Certified Instructor in Primordial Sound Meditation

Svetlana Dimovski, Ph.D., ICF-PCC, NBC-HWC, is a professional executive coach, Kellogg Executive Scholar in Leadership, and Chopra Center Certified Instructor in Primordial Sound Meditation Show more

- 10 Jahre Erfahrung als Systemintegrator in Produktionsunternehmen
- Dr. Ing. im Produktionskontext mit dem Thema: "Sich selbst organisierende Produktionsplanung und -steuerung"
- Co-Founder der Impact Labs GmbH, wo wir die nächste Generation von Sprachschnittstellen entwickeln. Wo wir mit Leidenschaft daran arbeiten die Interaktion zwischen Mensch und Maschine zu verbessern.

- 10 Jahre Erfahrung als Systemintegrator in Produktionsunternehmen - Dr. Ing. im Produktionskontext mit dem Thema: "Sich selbst organisierende Produktionsplanung und -steuerung" - Co-Founder der Impact Labs GmbH, wo wir die nächste Generation von ... Show more

Mandali is focused on embedded and cloud enabled AI software. He is a software executive based in Tokyo Japan for the last 10 years. Prior to Renesas, he was General Manager in charge of Automated Driving Mobility at Toyota, and concurrently Vice President of Automated Driving at Toyota's autonomy software subsidiary Woven by Toyota. Before Toyota, he was head of APAC at a European automotive infotainment software supplier.

Mandali is focused on embedded and cloud enabled AI software. He is a software executive based in Tokyo Japan for the last 10 years. Prior to Renesas, he was General Manager in charge of Automated Driving Mobility at Toyota, and concurrently Vice Pre... Show more

Holger is co-founder and CEO of the dicobis Group. He came into contact with Microsoft Dynamics NAV for manufacturing and supply chain in the 2000s and decided to stay in the Microsoft community. After a great time at Yaveon, he decided to go his own way in the Microsoft Dynamics business. He is fascinated by the Microsoft Dynamics Business Central integration for logistics solutions, self-driving machines, and production machines along the retail supply chain.

Holger has founded 8 companies and sold 5 in his career. Through his extensive experience, he brings enormous added value to other companies. In addition to Microsoft topics, his areas of expertise include developing and implementing successful business strategies, optimizing business processes, and identifying growth opportunities.
With his practical experience, Holger can help companies increase efficiency, implement innovative solutions, and achieve sustainable growth. He also offers unique insights into the challenges and opportunities of entrepreneurship, which is particularly beneficial for start-ups and growing companies.

Holger lives with his family in the Ruhr area. In his free time, you can find Holger on his board or on his bike. He is a passionate kitesurfer, mountain biker and snowboarder.

Holger is co-founder and CEO of the dicobis Group. He came into contact with Microsoft Dynamics NAV for manufacturing and supply chain in the 2000s and decided to stay in the Microsoft community. After a great time at Yaveon, he decided to go his own... Show more

Daniel Theobald is a visionary leader in robotics, AI, and automation, with decades of experience at the forefront of innovation. With 67 issued patents and over 30 patents pending, Daniel has made significant contributions to shaping the future of intelligent technology.

Daniel achieved a perfect academic record at MIT and was chosen by the faculty as "the student who has achieved the highest academic standing and has exceptional potential for impact on technology and society." He was awarded the prestigious Henry Ford II Scholar award, and was chosen as both an NSF and Hertz Foundation Fellow. Daniel founded Vecna.com in 1998, pioneering advancements in robotics and healthcare access. He later co-founded MassRobotics.org, a non-profit organization driving the global robotics industry, and in 2018, founded VecnaRobotics.com, a global leader in autonomous forklift technology.

Daniel’s work extends beyond healthcare and industrial robotics into sustainable agriculture through TwistedFields.com, a research farm in beautiful San Gregorio, CA which provides free consulting and test space to startups in the agtech space. In 2024 he seed funded Rotate8.com, an amazing farm robotics company that is building multi-purpose solar-powered farming robots that farmers can actually afford.

Daniel does significant pro-bono work. He helps a number of VC firms with technical due diligence, and mentors numerous founders and startups. He provides free consulting to organizations trying to automate. He helps them differentiate robust, scalable solutions from hype, believing that automation project success benefits the industry as a whole. For larger projects, Daniel and his team at Mekable.com provide expert consulting, simulation and automation product/process development to help organizations large and small navigate their automation journey with confidence.

Daniel is a leader on the integration of AI, Robotics, and IoT into society, inspiring audiences to explore the transformative potential of technology to create a sustainable, equitable future.

Daniel Theobald is a visionary leader in robotics, AI, and automation, with decades of experience at the forefront of innovation. With 67 issued patents and over 30 patents pending, Daniel has made significant contributions to shaping the future of i... Show more

Ed Parsons is a Digital Geographer and Keynote Speaker.

He is currently Google’s Open Data Lead.

Ed was Google’s Geospatial Technologist, with responsibility for evangelising Google’s mission to organise the world’s information using Geography. In this role he maintains links with Governments, Universities, Research and Standards Organisations which are involved in the development of Geospatial Technology. Ed also leads Google’s efforts in maintaining a healthy Open Data Ecosystem in Europe.

Ed Parsons is a Digital Geographer and Keynote Speaker. He is currently Google’s Open Data Lead. Ed was Google’s Geospatial Technologist, with responsibility for evangelising Google’s mission to organise the world’s information using Geography.... Show more

Sean Glaze is a leadership and workplace culture speaker and author who delivers engaging experiences that ignite team performance.

Sean’s engaging conference keynotes and custom team building programs have helped clients like Cisco, John Deere, the CDC, and Emory University to increase collaboration, boost productivity, and build more positive and profitable workplace cultures.

As a successful basketball coach, Sean gained valuable insights on turning talent into teamwork – and now he travels around the country to share those lessons. Sean’s books, Rapid Teamwork, The 10 Commandments of Winning Teammates, and Staying Coachable are entertaining parables that help accelerate the growth of leaders and their teams!

Sean Glaze is a leadership and workplace culture speaker and author who delivers engaging experiences that ignite team performance. Sean’s engaging conference keynotes and custom team building programs have helped clients like Cisco, John Deere, ... Show more

Olaf ist seit über 30 Jahren in der IT tätig. In seinen Anfängen befasste er sich mit IT-Infrastrukturthemen im Microsoft Umfeld. Später kamen Themen wie Servicemanagement und Prozessautomatisierung hinzu. Als anfänglicher Cloud Skeptiker ist er heute überzeugter Anhänger dieser Technologien, da sie Standardtechniken einfach und schnell verfügbar machen.
Jedoch ist es wichtig bei aller Schnelllebigkeit und Innovation den Anwender nicht zu vergessen. Er ist ein wesentlicher, wenn nicht der Bestandteil in einem Projekt.

Ein besonderes Steckenpferd ist die Prozessautomatisierung, da diese mit den größten Mehrwehrt in Unternehmen bring. Hier hat Olaf über die letzten Jahre hinweg diverse Projekte realisiert.

Mit wachsender Cloudifizierung gewinnt auch das Thema IT-Sicherheit zunehmend an Bedeutung. Der zweite Schwerpunkt in Olafs Tätigkeitsfeld. Hier ist es Ihm wichtig Lösungen zu schaffen die optimale Sicherheit gewährleisten und gleichzeitig für den Anwender praktikabel sind. Lösungen die, die Arbeit behindern werden am Ende nicht akzeptiert, unterwandert und schwächen sogar die IT-Sicherheit.

Olaf ist seit über 30 Jahren in der IT tätig. In seinen Anfängen befasste er sich mit IT-Infrastrukturthemen im Microsoft Umfeld. Später kamen Themen wie Servicemanagement und Prozessautomatisierung hinzu. Als anfänglicher Cloud Skeptiker ist er heut... Show more

With over 20y of experience in IT and business, across high-tech companies like Microsoft, Oracle and Cisco, I'm a Principal Cloud Solution Architect for Dynamics 365 Customer Service and Contact Center at Microsoft. I leverage my pre-sales and post-sales skills to help customer globally to transform their customer experience engagement and service operations with Microsoft stack.

As a CRM and Contact Center SME, I work as a technical advisor for customers, partners and sales team to help then to realize value on D365 Contact Center solution and all the technical aspects on the Microsoft platform.

With over 20y of experience in IT and business, across high-tech companies like Microsoft, Oracle and Cisco, I'm a Principal Cloud Solution Architect for Dynamics 365 Customer Service and Contact Center at Microsoft. I leverage my pre-sales and post-... Show more