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Vivian Voss

Vivian Voss

Microsoft Business Application MVP / Dynamics 365 & Power Platform Architect

Sønderborg, Denmark

Vivian Voss is a Microsoft Business Applications MVP who loves to help organizations transform their processes with Dynamics 365 and Power Platform. Vivian has around 10 years of experience in creating solutions within the Dynamics 365 suite and extending it with the tools from the Power Platform. She is also a co-organizer of various user groups and a frequent speaker at community events.

Awards

Area of Expertise

  • Information & Communications Technology

Topics

  • D365
  • Sales & Marketing
  • Power Platform
  • Dynamics 365
  • Dynamics CRM
  • Microsoft Dynamics 365
  • Dynamics 365 Customer Insights
  • Customer Experience

Level up with real-time marketing

Marketing is no longer just about sending and automating emails, newsletters and campaigns. It is so much more personal and focused. You can now use AI and data from multiple sources to engage your customers in real time, make sure you connect with the right audience and your contacts will only get the information relevant to them.
Earlier this year D365 got the possibility of working with both Outbound and Real-time marketing. In this session I will show you how to use one, the other or both, to make sure you take your marketing efforts to the next level!

Let your data do the coaching – Conversational intelligence brings your sales team to new heights

Every interaction with your customers is a learning possibility. What could we do better next time? Why did I lose that case? What went great? Until now we have had to rely on the information sellers might or not note down after each interaction. They are not always reliable, especially when there are emotions in play. But wouldn’t it be great if each salesperson could learn from their own calls and data?

Microsoft has added a new feature to its Sales Insights area, called Conversation Intelligence. Vivian will guide you through the new feature by showing you how you can use this tool to coach your team to do even greater things.

Roundtable: Use Microsoft technology to create a Customer Experience that makes you stand out 😍

Join this round table with Microsoft MVPs and industry experts to discuss what the Microsoft tech stack offers to build a world-class Customer Experience. This panel is not just targeted at enterprise customers, the great thing about Microsoft is that they offer solutions for every kind/size of company.

From Dynamics 365 products which bring a lot of premium features to custom Power Apps and Flows built in a few days - there are different approaches to excite your customers. Our experts want to give you an overview and discuss the different strengths of many possible ways to tackle the challenge to create a truly world-class experience.

Tailor your communication with personalization in Dynamics 365 Marketing

Delivering the right content, customized to each recipient, through the right channels is the goal of every marketing department. But it isn’t an easy task to solve. There are so many different sides to tailoring the right content and channels to your customers that no one tool has been able to cover it all.

Dynamics 365 Marketing is putting a lot of focus on personalization and the possibilities to tailor your communication to your customers.

In this session, Vivian will show you how using Dynamics 365 Marketing and AI, you can make the system learn and apply the right content and channel for connecting with your customers.

Release wave 1 - what to look forward to in April for Power Apps

We are just starting the release circle of 2023 from Microsoft. There is one in April and the other one coming in October. In January your timelines were flooded with updates that are coming until September 2023, but could you keep track of what is actually coming for Power Apps?

I will go through, personally, most exciting updates and features that will be released in release wave 1 of 2023 and also show you the ones already available :)

Happy users, better adoption – How improvements from 2023 Release Wave 1 will help you achieve that

All Dynamics 365 applications come with a desktop app, web application and mobile applications already off the shelf. But is that all you need for happy users and great data?

Having the possibility for different interfaces is no longer a privilege, but a requirement and you need to take it a step further to ensure your users are not just using the system, but also getting some value out of it.

Microsoft publishes 2 sets of updates every every year with new and improved functionality to all of their applications within Dynamics 365. In the release wave 1 2023 they have also planned various updates for making users lives a bit easier with functionalities to help them enter, update and analize data more efficiently.

Join Vivian as she introduces and shows you the various updates Microsoft has come with in the first release wave of 2023. This is a session for everyone interested in the UX changes to Business Central to learn more about what they are, why they are relevant and what to consider.

From the basement to the cloud - Your journey from CRM on-premise to D365 CE

On-premise solutions seem cosy and secure, well of course they do, you control everything, right? The world is looking towards the cloud and you also have your developers and consultants referencing the cloud and Azure and D365 CE. What are those things? Why does everyone seem to go that way? What do I even start from ?
Those are only some of the many questions managers and application owners have nowadays when the world is moving towards cloud solutions. This is an introductory session for everyone that is facing the move from on-premise to cloud, or just thinking about it.

Elevating your business apps with Microsoft 365 – why and where to start?

What is better than having apps for all your business needs? Not having to constantly change and work between all of those apps to manage all your daily tasks. In the recent year Microsoft has put more focus on collaboration between their products and now we all can benefit from it.

Business Central has a seemless integration with various M365 apps and services, making it possible to share data and connect within your whole organization.

Join Vivian as she shows you the different possibilities there are to combine your everyday work within Business Central to various M365 applications like Teams, Outlook and Excel, to make sure your productivity is at its max.

Dynamics 365 Marketing - the good, the bad and the ugly - Event edition

Continuing the theme of The good, the bad, the ugly, I am this time taking up another section of D365 Marketing. Taking you on a journey through the possibilities with Event module in D365 Marketing. Looking into both Virtual events and Physical events, as well as the process around creating and running an event in D365 Marketing. Next to that You will also get some great tips and tricks on what to look out for and small quirks that you might not notice right away 😉

Dynamics 365 Marketing - the good, the bad and the ugly - Email marketing edition

Dynamics 365 for Marketing is an ocean of possibilities and functionalities for all of your Marketing needs. It looks and sounds great on paper and videos, but is all of it actually as good as it sounds?
Join me in a session, where I lead you through different aspects of email marketing like GDPR, Journeys, Lead scoring and discuss all the good, bad and ugly about running your email campaigns with D365 Marketing. As an added bonus, I will show you real life examples how I have conquered some of the obstacles on the way.

Dynamics 365 + Teams: a match made in the cloud

Microsoft Teams is the defacto irreplaceable tool for collaboration, internal and external communication, and even calling or webinars. The modules of Dynamics 365 offer the best experiences regarding sales pipelines and forecasting, invoicing, marketing, and many more depending on the module itself.

But what happens when you combine these 2 great tools? This is exactly what Vivian and Yannick will do during this session! They will walk you through the most interesting options to integrate your processes with Dynamics 365 and Teams, increasing efficiency for both your users and the organization as a whole.

Azure DevOps - the Hogwarts of project management

Harry Potter's Hogwarts is like Azure DevOps for project management. You have different areas, people, skills and a bit of healthy competition and it all is brought together in the huge candle lit castle where magic is bound to happen.
Imagine sitting in the candle lit hall with all your fellow project members waiting and excitedly looking where different people get placed and how the project will all come together. One by one all the members will be appointed to different "houses":

Gryffindor representing the architects that see the bigger picture
Hufflepuff representing the hard working developers
Ravenclaw for the Business that takes in all the knowledge from the end-users
and finally
Slytherin for ambition and leadership needed from a project manager to keep them all on track.

So come with me to this magical journey and let me show you how you can run your whole project in Azure DevOps.

Automate user, license and access management by combining the best of Dataverse and Azure AD

On all platforms, continuous user and access management is a pain for administrators. Hiring, firing, retiring, and changing positions, … all require the administrator to make changes in Azure Active Directory and Dataverse/Dynamics.
Vivian and Yannick will demonstrate learnings from a real-life customer case, using automated processes and out-of-the-box functionalities to maximize the use of information already existing in Dataverse and Azure AD. It simplifies the work and lets the customer focus on more important tasks!

Dynamics 365 Marketing - From Outbound to Real-Time

The Dynamics 365 Marketing solution is divided into two areas, Outbound and Real-Time Marketing. Understanding how to move into the Real-Time Marketing section is an important and necessary step to take. But are you ready?

Dynamics 365 Marketing is the only tool natively integrated with the whole Business Applications stack from Dynamics 365 Sales, Customer Insights, and MS Teams, providing you with tools and capabilities to orchestrate personalized journeys based on your customer's touch-points in physical and digital interactions. With Real-time Marketing, the native integrations to the rest of the D365 ecosystem are ready to be used from day 1!

This workshop will aim to prepare you for your transition from Outbound Marketing to Real-time Marketing by covering:
- Feature differences and gaps
- How to identify and mitigate potential challenges
- How to set up and configure Real-time Marketing
- How to migrate your marketing artifacts

How to retire the use of Outbound Marketing and become future-proof in Real-Time? By transitioning to Real-Time Marketing, you will embrace new, improved, and future-proof capabilities to empower you to make faster and better decisions using data to make every customer interaction a selling point. In this session, we will discover some typical use cases in Outbound Marketing and how to optimize and advance these with Real-Time Marketing.

This session is for those who are:
- Seeking further understanding of feature capabilities
- Currently evaluating a move from Outbound Marketing to Real-Time Marketing
- Curious to learn more about Dynamics 365 Marketing

This session and its content are based on real-life experiences, best practices, and lessons learned from global implementations and migrations.

Automate your processes with Power Automate

Automating different processes within the Dynamics 365 application is nothing new. There are great possibilities natively in the programs. May it be workflows in Dynamics 365 CE or Events in Business Central, why would we need to add an external product to the mix?

Power Automate is part of the Power Platform and the tool used to automate various processes between different applications. Not strictly within one application, but opening up doors to combine and create processes between various Dynamics 365, Dataverse, Microsoft 365 and other programs.

This session is for everyone curious about how Power Automate can help you streamline your various processes and to hear the possibilities and limitations. You will learn:

✔ What is Power Automate and what is possible?

✔ Connecting to Business Central – what is possible?

✔ Real-life scenarios of automations

Join Vivian, bring your questions and be ready to add a great automation tool into your toolbox.

Co-creating apps in Power Platform: what works and where you need to get creative

In traditional application development, whole teams would work together and each would be responsible for tiny parts of the end result. Unfortunately, Power Platform is not known for its ease of co-creating an application or collaborating on an automation scenario. It’s usually creating next to each other, instead of with each other.

Vivian will guide you through the most recent improvements Microsoft has made to alleviate some of this pain, and that you can start using right now! She’ll also touch upon those co-creation features that are still on the drawing board and give you some tips and tricks on how to solve the hurdle of collaborating together in some other areas to increase your team’s development velocity.

Extending Model-driven Apps: what choices do you have and how should you decide?

Known and loved for years, model-driven apps always have had several ways of being extended by pro-code developers. The increased popularity of low-code brought additional extensibility methods for makers: just think about business rules, Power Automate flows, and low-code plugins as the newest addition.

Pro-devs love their plugins and form scripts, because it “just works and has always worked”, low-code developers want to take advantage of what the platform is offering them. Is there a right
and a wrong here?

• How: compare the options in specific scenario’s, looking at
advantages and disadvantages
• Who: for low-code and pro-code developers wishing to look
beyond their current skillset, and solution architects who
might end up taking the design decision
• Why: being able to decide objectively (beyond one's own
skillset and bias) on the implementation approach
significantly improves the quality of the solution

Join Vivian and Yannick, both Solution Architects with one coming from a low-code and the other from pro-code, on a tour of the possible. They will show you their decision-making process on why they pick one over the other, and in what situations, which will help you make more informed decisions in the future!

Master the art of customer experience with Customer Insights 🎨

In today's world amazing customer experience is vital and Dynamics 365 Customer Insights - Journeys and - Data are THE tools to meet and exceed customer expectations. Giving you the capabilities to orchestrate personalized journeys across all interactions to strengthen relationships and earn loyalty using strong AI-based content creation.

Dynamics 365 Customer Insights - Journeys is the only tool natively integrated with the whole Business Applications stack from Dynamics 365 Sales, Customer Insights - Data, and Teams. Empowering you to make faster and better decisions using the power of data making every customer touchpoint a selling point.

This workshop will aim to elevate your customer experience by making YOU the hero in these topics:
- Personalization
- Journey orchestration
- Outbound to Real-Time transformation
- Consent Management
- Prospect to customer process
- Content Creation (ChatGPT!)
- Collaboration
- Audience targeting and segmentation
- Event management
- Insights and analytics

We will start by showing you how to install and setup your own trial environment, so no matter if you don't have any experience in Dynamics 365 Customer Insights - Journeys; if you are a beginner or expert; this interactive hands-on workshop will bring you up to speed and will have great content for everybody!

This workshop is brought to you by two MVPs from the CXP User Group and its content is based on real-life experiences, best practices, and lessons learned from global implementations.

Better together - Learn what's possible for Collaboration within Power Apps

Power Apps are powerful, elegant and versatile tools that require teamwork to build. In conventional app development, teams would collaborate and each member would contribute to a small piece of the final product. However, Power Platform is not very friendly to co-creation or co-operation in app development or automation scenarios. It's more like creating side by side, rather than together. To help your design, development and business teams work more efficiently and deliver better apps faster, Microsoft has improved the collaboration features in their products over the past year.
Vivian will share her insights on the various collaboration options within the Power Platform and show you what is possible and what is not when working together on your apps.

- Who? - This session is for anyone who builds canvas or model-driven apps
- What? - Exploring collaboration features, such as copresence and coauthoring, and how to use them wisely
- How? - Through demonstrations and lessons learned from different projects
- Why? - To enhance your teamwork, discover what is available in each region and how to optimize the functionality

Automate your Marketing flows using Dynamics 365 Marketing, MS Teams and Power Pages

Planning for events is a stressful time in any company. Drawing up campaigns on whiteboards during meetings and then having to transfer all that information to various business applications to actually execute on them. Having to do everything manually just to start over again for the next event.

There is a lot of marketing automation tools available on the market, just as many for analyzing the data and social media. But the issue that always seems to surface is how to choose the right options that make sense both for you as a campaign manager but also to the financial department.

Vivian will show you how you can automate your campaigns by using various Microsoft tools that companies already are using or should be to bring all your data to the same platform. Combining Dynamics 365 Marketing together with MS Teams and Power Pages makes it possible for your Marketing department to be in control of the whole process while also having our data in one place.

Power Platform release planner – Your new superpower!

New releases and updates are the reality that everyone working with the Power Platform has to consider and live with. But keeping track of and making plans for new releases has not been an easy task. 2 times a year Microsoft publishes their release notes that is quite the read. Let's be honest, how many actually go through everything that is in there?

There must be a better way! And there is, now!

Join Vivian, as she takes you through the brand new Power Platform release planner tool for making every release planner and admins life much easier.
This is an intro session for everyone interested in:
* How the tool looks like?
* What are the functionalities?
* Are there any quirks to be aware of?

So come with your curiosity and I guarantee you will leave with a new superpower in your toolbox to take home!

Power Automate 101 - the basics of a successful flow

Power Automate is a well-established tool in the Dynamics 365 and Power Platform ecosystem. Many people who work with these platforms have also used Power Automate in some capacity. But does that mean that we all have the skills and knowledge to create effective, efficient and optimal flows that meet the requirements? How should we approach this task?

Vivian has been involved in different aspects of Power Automate development: she has created her own flows, fixed flows that others have created and helped consultants design flows. From her experience, she has noticed a common pitfall: many consultants start building flows without a clear understanding of the problem and the best solution.
In this session, Vivian will share her insights on the optimal process for creating Power Automate flows. She will show you that it begins much earlier than opening the designer ;)

Who? - Functional Consultants, Solution Architects and anyone interested in learning how to create Power Automate flows
How? - By demonstrating the system, the processes that have worked well and the features that you might have overlooked
Why? - To reduce the time to market, avoid the hassle of redoing the same flow and ensure that the flows address the right requirements

So you think you can consent? - Real-time or hybrid with Dynamics 365 Customer Insights - Journeys

Consent management is a challenging strategy for all companies since the GDPR laws came into effect in 2018. Just when you thought you had it figured out, you need to start over again. Or do you?
Since fall 2023, all marketing departments have faced an escalation: whether to switch from outbound marketing to the new and AI-rich real-time area right away or gradually. The transition has not been smooth for everyone, and not everything has been ready, so what is the best way to approach it?

Vivian has helped many customers make the right decisions on how and when to move to real-time, and consent management has been the biggest obstacle. Should they go all-in or use a hybrid approach? Can they use both products simultaneously? What are the benefits and drawbacks? These are some of the questions that need answers. So I ask you: Do you think you can consent?
Join Vivian as she explores the options for consent management in Dynamics 365 Customer Insights - Journeys and how you can choose the best solution for your company.

Who? - Functional Consultants and Solution Architects who design and implement consent management solutions for your company
Why? - Learn from Vivian's experience with different companies on their journey to the optimal solution and the rationale behind it. Use their insights to create a smoother process for your company
How? - Examine the possibilities within Dynamics 365 Customer Insights - Journeys, see real-life examples and discover the roadmap ahead.

Ask the Experts: Power Platform

Join our panel of experts to get all your questions about the Power Platform answered including Power Apps, Power Automate, Power Pages, and Power Virtual Agents.

European Power Platform Conference (EPPC24) Sessionize Event Upcoming

June 2024 Brussels, Belgium

ColorCloud Hamburg 2024 Sessionize Event

April 2024 Hamburg, Germany

Experience Global Power Platform Bootcamp 2024 - Copenhagen Sessionize Event

February 2024 Kongens Lyngby, Denmark

Directions EMEA 2023 Lyon Sessionize Event

October 2023 Lyon, France

South Coast Summit

Being part of a panel session about Customer Experience Platform and using Microsoft solutions.

October 2023 Farnborough, United Kingdom

2023 Microsoft Power Platform Conference & Dynamics 365 CE Sessionize Event

October 2023 Las Vegas, Nevada, United States

Scottish Summit 2023 Sessionize Event

August 2023 Manchester, United Kingdom

Dynamics 365 CX Summit 2023 Belgium Sessionize Event

June 2023 Brussels, Belgium

Days Of Knowledge Nordic 2023 Sessionize Event

May 2023 Odense, Denmark

Dynamics Minds

I will be presenting a session about D365 - > Let your data do the coaching – Conversational intelligence brings your sales team to new heights
and Power Platform -> Co-creating apps in Power Platform: what works and where you need to get creative

May 2023 Portorož, Slovenia

CollabDays Poland 2023

I will be presenting the session: Automate your Marketing flows using Dynamics 365 Marketing, MS Teams and Power Pages

May 2023 Warsaw, Poland

Iberian Technology Summit Sessionize Event

April 2023 Olhão, Portugal

Global Power Platform Bootcamp 2023 Copenhagen Sessionize Event

February 2023 Kongens Lyngby, Denmark

South Coast Summit 2022 Sessionize Event

October 2022 Southampton, United Kingdom

CollabDays Netherlands 2022 Sessionize Event

September 2022

Scottish Summit 2022 Sessionize Event

June 2022 Glasgow, United Kingdom

Oslo Power Platform and beyond Sessionize Event

May 2022 Oslo, Norway

Canadian Cloud Summit 2022 Sessionize Event

February 2022

South Coast Summit 2021 Sessionize Event

October 2021 Southampton, United Kingdom

Virtual Scottish Summit 2021 Sessionize Event

February 2021

Microsoft 365 Virtual Marathon Sessionize Event

May 2020

Vivian Voss

Microsoft Business Application MVP / Dynamics 365 & Power Platform Architect

Sønderborg, Denmark

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