Zoe Wilson

Government, Social Sector & Education

Information & Communications Technology

SharePoint Online Microsoft Teams Accessibility Microsoft 365 Power Platform Women in Tech Women in Technology Modern Work Innovation Customer Success Technological Innovation public sector modern workplace Modern SharePoint Modern Sharepoint Intranets Microsoft Viva Customer Experience Automation SharePoint Syntex SharePoint Strategy Compliance Microsoft 365 Compliance Future of Work Hybrid Work remote work Innovation Strategy Innovate for change The future of work Future Skills Future-proof Workforce hybrid meetings Government Innovation Technology Innovation

Nottingham, England, United Kingdom

Zoe Wilson

Director of Innovation & Customer Success, Agilisys Ltd

Zoe is the Director of Innovation & Customer Success at Agilisys, which is a UK based MS Gold Partner who operate typically in the public sector.

In this role, Zoe is currently building out a new Customer Success function who will work across al digital services provided by Agilisys, including both professional and managed services. Innovation and technology evangelism are both core to the success of this function, as well as a passion for delighting and exciting customers with the art of the possible. Additionally, she also works closely with partners like Microsoft on technology innovations, and helping customers maximise the potential of the standard platforms they are using.

Zoe brings together a customer-focused solution background with several years of technology leadership experience and over 15 years experience working with collaborative tools SharePoint and other Microsoft technologies. She is passionate about solving business problems in an innovative and exciting way, and although her primary tech focus has been SharePoint, Teams and Microsoft 365, she now has the pleasure of working across a much broader range of innovative technologies.

Current sessions

The battle for HR supremacy between Dynamics and Viva

Join this session if you want to see us battle to find the perfect solution to design the perfect Employee Experience using different Microsoft Platforms such as D365HR, Microsoft Viva and Microsoft Teams. This session will provide a fun comparison of features across both the business applications and modern work tech stack, and will give you the knowledge you need to deliver a great experience for your employees.

Microsoft Viva and Syntex Workshop

Learn about how Microsoft Viva and SharePoint Syntex can help your organisation improve their Employee Experience through greater engagement, supportive knowledge management and automated processes with AI.


- What is Microsoft Viva and why does Employee Experience matter
- Introduction to the Viva pillars
- Hands-on Viva Connections Workshop
- Hands-on Viva Topics Workshop
- Hands-on SharePoint Syntex Workshop

Roundtable - Microsoft Spotlight Podcast - Women In Teams Discussion Panel

The Microsoft Spotlight Podcast highlights the importance of Diversity, Equality, and Inclusion within the Microsoft Community.

This session will talk with a number of high profile Women In Teams Community about their journey into the world of IT and how "us" as a community can engage more women to get involved.

This will provide insight into the challenges our panel has faced and how they manage to carve out a successful career in IT, the goals that they have set for themselves and how we can get women in technical or non-technical roles throughout the industry.

Microsoft Teams: Usability vs Security

Over the last year, the whole world switched to remote working, with Teams playing a key part - and the result is that Microsoft Teams has seen an unprecedented amount of growth. In many cases, Teams was thrown out quickly with little planning or governance, to quickly facilitate this shift to remote working.

End-users have adopted Teams and love the freedom to work and collaborate in the open with colleagues, customers and partners alike. Microsoft Teams is a fantastic tool for supporting cross-functional and even cross-organisational collaboration, but its openness introduces concerns about unfettered file and data sharing between an unlimited number of users.

Historically, often, effective security came at the expense of usability. And usability came at the expense of security. Many continue to go by the notion that there is no way to achieve both effective security and usability simultaneously - but with Microsoft Teams, and the wider M365 security and compliance capabilities, it can be possible to achieve secure collaboration.

In this session, we will take you through some of the requirements and challenges that your Teams users typically have, and then highlight key technology solutions that can be used to secure these use-cases.

After attending this session, you will understand at a high-level:
• Some of the key use-cases for Microsoft Teams and some the key risks it introduces
• What are the fundamental technical components that Microsoft Teams builds upon
• Where does Microsoft security responsibilities end and yours begin
• An action plan of what you can do today to better secure your Microsoft Teams instance without affecting end user productivity
• What are the licensing implications of the above

Technologies in this session will be

• Microsoft Teams
• SharePoint Online
• Azure AD
• Microsoft 365 E5 Security and Compliance

Live Events Revisited - Supercharge Your Webinars

Over the last year, we've seen an explosion in the use of Teams Live Events, as people have adapted to remote work, and looked for new ways of using technology to carry on their business.

However, throughout the last year, Microsoft have continued to release changes to the Teams platform which means that there are new options to consider when planning events, as well as additional features and capabilities for live events themselves. This raises questions around whether live events are the right option anymore, along with what your other options are.

During this session, we will:
- Review and compare capabilities for live events, meetings with hard mute and the new webinar type meeting
- Planning for large (up to 1000 attendees) Teams meetings
- Run through which of the options would work best in a variety of different scenarios and use-cases, along with why I'd recommend it
- Look at options for using OBS with meetings and live events to level up your output
- Review the new presenter features within Teams
- Look at the capabilities included in the Teams pro service plan, as well as the Advanced Communications license SKU
- Key considerations for planning your webinar / live event
- Lessons learned

Technologies / features we will look at:
Teams live events
Teams meetings
Teams webinar

The Future of Modern Work

The last 18 months have delivered a paradigm shift in how we work, seeing first of all a huge shift to remote work, followed by a gradual move to hybrid working.

Alongside this, we've also seen a huge decrease in general wellbeing and mental health of our global workforce - our working day has lengthened, we all have more Teams meetings in our diaries, we send and receive more chat messages than ever, and the digital overload we all experience on a daily basis is continuing to have a negative impact.

In this session, I'll talk to you about the future of modern work, with a focus on collaboration, productivity and the employee experience. I'll look at how we can use tools like Teams and SharePoint in a smarter way, and how Microsoft Viva will give us the ability to manage our wellbeing, workload and productivity more effectively. I'll also touch on the future of hybrid meetings, and share tips for how we can be more intentional about how and where we work, to ultimately ensure we're more effective while also minimising the impact of digital overload.

Technologies in this session will include Teams, SharePoint and Viva.

Top 10 Microsoft 365 Accessibility Features

Microsoft 365 is the de facto enterprise collaboration and productivity platform for many organisations around the world, but the in-built accessibility features remain one of the best kept secrets.

Accessibility is woven through every level of Microsoft 365 - from the Windows 10 operating system, through the office desktop apps, the edge browser, the Teams client and the browser productivity apps as well such as Stream and Sway.

New features - and improvements to existing features - are being rolled out all the time, which deliver even greater functionality that helps make the enterprise more accessible for disabled people.

In this session, I'm going to take you through the top 10 accessibility features in Microsoft 365 - I'll explain what they are, how to use them and why they are so important.

By joining this session, you'll improve your knowledge of how to use the accessibility features to interact with Microsoft 365, as well as understanding how you can use these features to be more inclusive to those you work with.

Presenting in Teams Masterclass

Does the phrase "next slide please" send shivers down your spine? Do your meetings often start with a few minutes of trying to share your presentation? When you share your slides, do you struggle to see raised hands or engage with the chat?

If so, then this session is for you!

Over the last few months, Microsoft have released tonnes of great meetings features which can really help you up your game when presenting in Teams calls and meetings. In this session, I'll walk you through all the different ways that you can present, we'll go through the pros, cons and gotchas for each, and I'll show you what both the presenter experience and the attendee experience look like.

Once you leave this session, you'll have all the knowledge and skills you need to be a superstar at presenting in Teams.

What we'll cover:
Basics of presenting in Teams
Presenting using PowerPoint Live in Teams
Dynamic presenter views such as stand-out mode
Additional tips and tricks for Teams and PowerPoint

Women in Technology Discussion Panel

Join us for an interactive discussion about Women in Technology

"I'm in fileshare hell - how do I get out?"

Many organisations are still running legacy file shares, with huge amounts of dark data sitting on on-premises infrastructure that at some point will reach its end of life.

We frequently talk to customers facing this very challenge - usually with a few different reasons for wanting to address their own file share hell. Reasons can include cost savings, having to move out of a datacentre (due to end of contract for example), infrastructure end of life or security / compliance concerns.

We are often asked how to approach getting people out of this nightmare, and in this session, we plan to share some of our findings and recommendations with you.

In this session, we will:

• Take you through the options for migrating your data
• Help you understand the business case for moving data to M365, and where Azure Files can fit into this
• The benefits of moving content into SharePoint Online and Microsoft Teams
• How you approach the challenge of understanding your data and planning the migration
• Key lessons learned

Technologies in this session will be

• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Azure Files
• Microsoft 365 Security and Compliance

Putting People First - Making the Case for EXP

The world of work has changed. The global shift to remote working has resulted in people feeling less connected to their colleagues, in an increase in stress levels and decreased mental health, and poor digital experiences have led to a whole generation of workers feeling disconnected and disillusioned.

When work no longer happens primarily in a shared workplace, how do organisations impart their sense of culture, belonging and core values to employees? How do we ensure that people are connected and engaged? Currently, we're not doing a great job of it. Nearly 60% of people report feeling less connected to their team after shifting to remote work, despite having access to collaboration tools like Teams and SharePoint. Additionally, 70% of employees reported higher stress levels, with 40% experiencing decreased mental health as a result of the pandemic and the shift to remote work.

This is a real problem - and one that Microsoft are looking to fix with the launch of their new employee platform, Microsoft Viva. When we are all remote workers, without that physical office and the ability to see and connect with people in person, then it is fair to say that the digital experience you provide to your people IS the employee experience. Delivering a great digital experience that provides a way to connect, support wellbeing, learn in the flow of work and access knowledge and experts - this is how corporate values, a sense of community and culture will be created in the new world of work.

In this session, I will:
- Explain what an employee experience platform is and why it matters
- Introduce Microsoft Viva, including all four modules - Viva Learning, Viva Topics, Viva Connections and Viva Insights
- Show you how you can use the products which are available now, and what you need to do to get ready for future modules

Supercharge your Productivity & Protect your Time!

The rapid move to remote working that took place last year delivered years of transformation in a matter of months. However, this has had a major impact on mental health and wellbeing.

We all spend significant amounts of time in Teams meetings, which are often back to back - the amount of mental effort required to shift gears constantly, to stay on camera, to maintain the required level of focus - it is just exhausting!

We run the risk of burn-out, it affects our home life, our ability to sleep and over sustained periods of time, has the potential to negatively impact our creativity.

During this session, I'll explain why this matters so much, show you how you can start to correct the balance, protect your time, and become a productivity superstar in the process!

Within Microsoft Teams and the wider M365 stack, there are a number of tools you can use to help with focus, to help with work-life balance, to help reduce the pain of back to back calls. We'll cover tips, tricks and features in Teams, Outlook, Viva Insights, To-do and more!

After watching this session, you'll be armed with the tools you need to manage time and tasks more effectively, to create and manage boundaries between home and work and supercharge your productivity.

Creating a More Inclusive Workplace

2020 was a year that delivered many challenges for all of us - lockdown across the UK triggered a significant transformation in weeks, with many organisations having to quickly enable technology that would help people work more effectively from home.

However, a lot of people found this more challenging due to disabilities, mental health conditions and the loss of the in-person contact and support network that they previously had in the office.

Microsoft 365 is a productivity platform which has accessibility features embedded within its DNA. Many of these are hidden in plain sight, with people not realising the capabilities they have at their disposal, which can help make it easier for them to use and work with technology. Additionally, there are also many things that we can all do as individuals to help us be more inclusive - whether it is through creating more inclusive content or changing how we interact with people through technology.

In this session, I will share:
- the top accessibility features hidden across Microsoft 365, and how they can make it easier for you to work
- how to create more inclusive content in Microsoft Word and PowerPoint
- how I use Microsoft Teams for social connections with my colleagues
- tips for running inclusive meetings in Microsoft Teams

Automate document analysis & approvals with SharePoint Syntex

Project Cortex is the current new kid on the block from Microsoft, and on the 1st of October they released the first product in the Cortex family from private preview into general availability - that product is SharePoint Syntex.

SharePoint Syntex delivers advanced content understanding and processing capabilities, allowing you to build trainable models to help process your content, assign content types and then extract key metadata from the documents through trainable field extractors. However - the magic does not stop there! Once you've identified, classified and protected your content, and the metadata extraction has completed, you can then use the power of the Power Platform to drive advanced business process automation.

In this session, I will:
- Show you how to build a content understanding model
- Build field extractor models to pull key metadata out of the documents
- Assign retention labels to protect your content types
- Use the magic of Power Automate to automatically trigger approval workflows, based on the values extracted by SharePoint Syntex

Technologies included within this demo:
- SharePoint Syntex
- SharePoint Online
- Microsoft Information Protection
- Power Automate

Running Successful Fully Remote Live Events

COVID-19 has forced a step change in the way that organisations work and communicate, with a large majority of our workforce now working remotely. This has led to a significant increase in the usage of Teams for collaboration which is fantastic - however, the next challenge is now how organisations continue to run their business. This includes engaging with employees through things like org-wide Town halls, running parliamentary debates, council meetings, committee and board meetings, webinars, lectures, announcements and more.

Teams live events are included by default within Teams for the majority of licencing levels, and provide a really effective platform to communicate broadly. For those not familiar with Teams this can be quite scary and I want to share with you some real world use-cases that I've supported customers and colleagues with, as well as some really practical steps that will help you run a successful live event.

By joining this session, you will learn some really practical tips which will help you with planning and preparation, rehearsals, the main event and then wrap up as well. This will include recommendations for how to get people confident and comfortable with producing and presenting events, contingency planning and really helpful best practice tips.

Working wonders at the City of London Corporation

Join me as I share a real life customer journey. We migrated the City of London Corporation from legacy on premise infrastructure to Office 365 and during this session I will share our experience with you focusing specifically on SharePoint, Teams and OneDrive for Business. I will take you through how we moved them from the old world to the new, focusing on pre-requisites and technical dependencies, migration challenges and considerations and the importance of a clear business change management strategy to drive user adoption. I will share clear insights and lessons learned which you can apply to your own Microsoft digital transformation.

Additionally, I will also take you through what we would do differently if we were starting this now, taking into account how Microsoft 365 functionality has improved since we delivered this programme of work.

Accessibility in M365 - A Whistlestop Tour

Moving to Microsoft 365 delivers significant productivity and capability benefits to workforces, and provides them with technology which can truly transform and modernise their ways of working. However one of the benefits which isn't that well known is perhaps one of the most important, and that is the out-of-the-box accessibility functionality available within Microsot 365.

During this session, I will explain what accessibility is, why Microsoft are focusing on accessibility as a priority, and why inclusivity is so important for all of us. We will look at the different types of accessibility features that help with vision, hearing, mobility and neurological ie autism or dyslexia as an example.

I will then follow on with a practical demonstration of the accessibility features available in Microsoft 365 which will include:
- Features available within the desktop clients of the Office apps.
- Edge browser accessibility features
- Teams and Stream
- Windows 10

This is not intended to be an exhaustive demonstration covering every feature in detail. Audience members will take away with them a practical understanding of key accessibility features within Microsoft 365. This will immediately allow them to create more inclusive and accessible content for their colleagues and customers, and also empower those with accessibility requirements to learn more about the wealth of tools available to them.

I will also share resources with audience members to help them learn more following the session.

Managing mental health, the Power Platform way

anaging your mental health can be a challenge. It’s OK to be not OK and sometimes letting someone know that is half the battle. What if you could manage your mental health recovery through mood recording and track your medication consumption, then share this information with a trusted colleague who could provide support if needed?

Past and future events

Scottish Summit 2022

10 Jun 2022 - 11 Jun 2022
Glasgow, Scotland, United Kingdom

Microsoft 365 Virtual Marathon 2022

4 May 2022 - 6 May 2022

Modern Workplace Conference Paris 2022

24 Jan 2022 - 26 Jan 2022

Festive Tech Calendar 2021

1 Dec 2021 - 31 Dec 2021

Collabdays Lisbon 2021

13 Nov 2021

South Coast Summit 2021

16 Oct 2021
Southampton, England, United Kingdom

The North American Collaboration Summit 2021

9 Aug 2021 - 11 Aug 2021
Branson, Missouri, United States

Dutch Microsoft Cloud Call

5 Jun 2021

3rd cloud8 virtual Summit 2021

4 Jun 2021

M365 Philly Virtual 2021

14 May 2021 - 15 May 2021

Microsoft 365 Virtual Marathon

26 Apr 2021 - 28 Apr 2021

CollabDays Bremen 2021

19 Mar 2021 - 20 Mar 2021


8 Mar 2021

Virtual Scottish Summit 2021

22 Feb 2021 - 27 Feb 2021

M365 Virtual Career Fair

19 Feb 2021

Microsoft 365 Virtual Marathon

27 May 2020 - 28 May 2020

Scottish Summit

29 Feb 2020
Glasgow, Scotland, United Kingdom

SharePoint Saturday London 2019

1 Jun 2019
London, England, United Kingdom