Consumer Goods & Services

Professionals focused on products and services for personal use, working in sectors like retail, customer care, and product development

Abdulakeem Yusuf Ademola

Abdulakeem Yusuf Ademola

Abdulakem Yusuf is a recent graduate with a degree in Agricultural Economics. He serves as a Gold Microsoft Learn Student Ambassador, Google Cloud Innovator, Postman Student Leader, GitHub Campus Expert, Friends of Figma Lead, and AWS Community Builder. Additionally, he is a Power BI Instructor at Pristine Research and Development Consult Limited and a fellow at No Hunger Bank.

Abdulakem Yusuf is a recent graduate with a degree in Agricultural Economics. He serves as a Gold Microsoft Learn Student Ambassador, Google Cloud Innovator, Postman Student Leader, GitHub Campus Expert, Friends of Figma Lead, and AWS Community Build... Show more

Raja Krishna

Raja Krishna

I am a Senior Software Engineer at OnePay, a FinTech startup.

I am a Senior Software Engineer at OnePay, a FinTech startup. Show more

Bennett Gackle

Bennett Gackle

Bennett is a D365 Supervisor with 10 years of experience implementing Microsoft Dynamics Business Central/Microsoft Dynamics NAV 2013 ERP systems. In his background, he has specialized in working with food manufacturers in implementing the software. Bennett has specific industry knowledge around bakeries and the challenges that they face. He has worked with clients to find optimal solutions to fit their business practices. He has also worked with food companies that have had a focus on direct store delivery and worked with those clients in delivering a solution for distribution departments to fill order demands.

Bennett is a D365 Supervisor with 10 years of experience implementing Microsoft Dynamics Business Central/Microsoft Dynamics NAV 2013 ERP systems. In his background, he has specialized in working with food manufacturers in implementing the software. ... Show more

Srikanth Maru

Srikanth Maru

Srikanth Maru is a distinguished Data Engineering and Architecture Leader with over 17 years of experience transforming data platforms across Fortune 500 enterprises and innovative startups. Currently serving as Senior Manager of Data Engineering & Principal Architect at Cricut Inc., he leads the migration from legacy systems to modern cloud-based platforms that enable advanced AI/ML use cases while managing a team of five data engineers focused on enhancing customer engagement.
His career spans leadership roles at cutting-edge companies including Aeva Inc., where he built data platforms from scratch to support FMCW LiDAR hardware manufacturing, and Samsung Electronics America, where he served as Director of ML Architecture, designing e-commerce data solutions that drove significant revenue growth and developing proprietary forecasting algorithms that reduced stockouts by 20%.
At T-Mobile, Srikanth pioneered custom Hadoop-based ingestion frameworks before commercial data orchestration tools became mainstream, while his tenure at Tata Consultancy Services saw him leading Big Data Centers of Excellence and delivering technical education across global markets including the UK, Australia, and Malaysia.
Srikanth's technical expertise encompasses cloud platforms (AWS, GCP, Azure), big data technologies (Hadoop, Spark, Kafka), and modern data tools (Databricks, Snowflake, Airflow). He holds a Bachelor of Engineering from Anna University, India, and is recognized as an early adopter of open-source data frameworks.
His notable achievements include contributing to Walmart's Customer Knowledge Platform serving 200+ million profiles, scaling data platforms for 100+ million customers, and mentoring numerous engineers throughout his career. Srikanth's combination of technical depth, leadership acumen, and international perspective makes him a sought-after architect for enterprise data transformation initiatives.

Srikanth Maru is a distinguished Data Engineering and Architecture Leader with over 17 years of experience transforming data platforms across Fortune 500 enterprises and innovative startups. Currently serving as Senior Manager of Data Engineering & P... Show more

Stéphane Clavier

Stéphane Clavier

J'ai toujours cultivé une certaine polyvalence dont les différentes facettes s'enrichissent mutuellement.
Coach professionnel et agiliste, j'écoute et je questionne individus et organisations pour les aider à clarifier leurs problématiques et à construire leurs propres solutions.

J'ai toujours cultivé une certaine polyvalence dont les différentes facettes s'enrichissent mutuellement. Coach professionnel et agiliste, j'écoute et je questionne individus et organisations pour les aider à clarifier leurs problématiques et à cons... Show more

Markus Mäkelä

Markus Mäkelä

Markus Mäkelä is a platform engineer specializing in generative AI applications. Over the past 2 years, he has focused primarily on integrating agentic capabilities into various parts of the platform engineering stack. He especially enjoys developing scalable and portable foundations that enables his team to keep pace with the fast moving cutting edge of the field of generative AI.

Markus Mäkelä is a platform engineer specializing in generative AI applications. Over the past 2 years, he has focused primarily on integrating agentic capabilities into various parts of the platform engineering stack. He especially enjoys developing... Show more

Stefano Marello

Stefano Marello

Ho fatto lo sviluppatore full-stack per 14 anni, ad un certo punto ho scoperto l'agilità ed è nata una forte passione che mi ha portato ad approfondire i temi del coaching e della leadership.

Dopo un'esperienza da Scrum Master, oggi lavoro come consulente e accompagno le aziende e i team nel loro percorso di transizione verso uno sviluppo agile di prodotti.

Nel tempo libero mi piace camminare, suonare la chitarra e navigare sul web.

Ho fatto lo sviluppatore full-stack per 14 anni, ad un certo punto ho scoperto l'agilità ed è nata una forte passione che mi ha portato ad approfondire i temi del coaching e della leadership. Dopo un'esperienza da Scrum Master, oggi lavoro come co... Show more

Gaurav Thadani

Gaurav Thadani

A software generalist with over 13 years of consulting experience.
Recognized for being versatile, picking up new tools and technologies, driving value for clients and achieving outcomes.

Passionate about test driven development, continuous delivery and event driven architectures.

A software generalist with over 13 years of consulting experience. Recognized for being versatile, picking up new tools and technologies, driving value for clients and achieving outcomes. Passionate about test driven development, continuous deli... Show more

Sofiat Nafiu

Sofiat Nafiu

I’m Sofiat Nafiu, a dedicated user experience & visual designer with over 5 years of experience in branding and product design.
I'm currently, the Chief Driver & Funding Designer at Moospire, an innovative tool designed to help creatives enhance and streamline their workflow by allowing them to create, curate, & customize moodboad from the web or with AI. Over the years, I have led design initiatives at Moospire and spearheaded design and strategy at Niyo Group as a brand designer, collaborating extensively with marketing, sales, and product teams to unify brand strategies and elevate customer experiences. My freelance work with various brands has further honed my expertise, where I applied advanced design principles and utilized industry-standard tools like Figma and Adobe Creative Suite to transform complex concepts into user-friendly designs. I'm dedicated to creating accessible, inclusive, and functional designs that enhance usability and engagement.

I'm also passionate about teaching upcoming designers and contributing to their growth, ensuring they understand how design works, user behavior, and the principles that guide good design.

I’m Sofiat Nafiu, a dedicated user experience & visual designer with over 5 years of experience in branding and product design. I'm currently, the Chief Driver & Funding Designer at Moospire, an innovative tool designed to help creatives enhance an... Show more

Peter Ramer

Peter Ramer

I am a Director on the Managed Application Services team at RSM working on Dynamics 365 for Finance and Operations, Dynamics 365 for Retail, and others. I focus on Retail, Commerce and Point of Sale support and customizations, including payment integrations.

In my current role, I lead and manage a team that writes software to help clients streamline their business processes and achieve greater growth in the retail market. I provide technical and functional support to help diagnose and solve customer problems, while also providing ways to improve the client’s business further. I am a Colorado native, where I live with my wife and 3 kids.

I am a Director on the Managed Application Services team at RSM working on Dynamics 365 for Finance and Operations, Dynamics 365 for Retail, and others. I focus on Retail, Commerce and Point of Sale support and customizations, including payment integ... Show more

Zoe Ball

Zoe Ball

I am the chief sports writer and editor at Football24-7.org in the UK. We specialise in publishing the latest football club results and tables.

I am the chief sports writer and editor at Football24-7.org in the UK. We specialise in publishing the latest football club results and tables. Show more

Margarita Kokovina

Margarita Kokovina

📌Professional Fashion and Prints Designer with Russian and Italian education
📌Member of Botanical Art Society
📌Curator of fashion events and exhibitions
📌Scientific researcher in fashion and Arts, Master of Fashion design
📌Ambassador of Fashion Education

📌Professional Fashion and Prints Designer with Russian and Italian education 📌Member of Botanical Art Society 📌Curator of fashion events and exhibitions 📌Scientific researcher in fashion and Arts, Master of Fashion design 📌Ambassador of Fas... Show more

Deb Schaffer

Deb Schaffer

•Team Manager | Sr. Solution Architect on the Dynamics SMB Delivery team at Stoneridge Software
•25+ years of experience in functional consulting for Dynamics implementations and upgrades, as well as directly supporting SMB clients for Dynamics GP, CRM, and Business Central
•Microsoft certifications:
• Microsoft Certified Trainer
• Microsoft Business Central
• Microsoft Dynamics 365 for Sales

•Team Manager | Sr. Solution Architect on the Dynamics SMB Delivery team at Stoneridge Software •25+ years of experience in functional consulting for Dynamics implementations and upgrades, as well as directly supporting SMB clients for Dynamics GP, ... Show more

Rebecca Grier

Rebecca Grier

Rebecca Grier, Ph.D. is a behavioural scientist with 20 years experience in product development across various business sectors. Most recently she was the lead for Customer-Driven: EMEA at Microsoft, with the goal to change product making culture to be more customer obsessed. Previously she moved Ford to consider people with disabilities in the design of their autonomous vehicles and the US DoD to include user experience in testing of systems. She currently lives in Dublin with her husband and son.

Rebecca Grier, Ph.D. is a behavioural scientist with 20 years experience in product development across various business sectors. Most recently she was the lead for Customer-Driven: EMEA at Microsoft, with the goal to change product making culture to ... Show more

Patrick Walsh Empire Holdings

Patrick Walsh Empire Holdings

Patrick Walsh Empire Holdings centers on the professional record of Patrick Walsh, a Palm Beach County, Florida-based entrepreneur, investment specialist, company founder, and executive. His work has developed across investment management, enterprise finance, corporate strategy, and value-oriented business leadership. In 2012, he founded PW Partners in Jupiter, Florida, establishing a firm focused on small and mid-cap companies and the long-term value that can be created through operational strategy, disciplined capital allocation, and careful business planning.

At PW Partners, Patrick serves as founder and CEO, guiding work related to mergers and acquisitions, hedge funds, investment banking, equities, enterprise finance, and corporate strategy. The firm focuses on maximizing the potential of portfolio companies through strategic decision-making and practical operating measures. His investment management background includes a particular focus on the restaurant industry, where performance often depends on operating structure, capital planning, brand execution, and steady financial oversight.

Patrick’s professional work has been featured in Barron’s, Forbes, the Los Angeles Times, The New York Times, and The Wall Street Journal. In 2018, Ernst & Young named the founder and CEO of PW Partners its Entrepreneur Of The Year. This recognition reflects his experience as an investment professional, company builder, and executive, spanning public markets, private investment opportunities, and consumer-focused businesses.

Patrick Walsh also relates to his leadership at Empire Holdings and Investments, a diversified holding company headquartered in Palm Beach County. Patrick joined the firm in 2020 and served as CEO, overseeing its corporate structure and supporting its flexible investing approach. Empire Holdings and Investments has subsidiaries in various markets and pursues opportunities across Florida and nationwide, giving its work a broader connection to multiple industries and long-term business value creation.

Across PW Partners and Empire Holdings and Investments, Patrick’s clients and affiliations have included TMPL, Palm Beach Sports Club, LIV, Town Sports International, and Famous Dave’s of America. His board-level experience includes roles with BJ’s Restaurants, Inc., Del Taco Restaurants, Inc., Famous Dave’s of America, and Town Sports International, where he served as chairman of the board. In 2015, Nation’s Restaurant News named him to its Power List, which recognized 50 influential people in the restaurant industry that year.

Patrick began his career in 1998 as an investment analyst at Prudential Capital Group and Prudential Securities. In that position, he specialized in commercial property and publicly traded real estate investment trusts. He later joined Deutsche Bank as vice president of investment banking, spending several years with the multinational bank and financial services company. After that, he moved to Illinois and worked with a well-known hedge fund focused on long-short equity before becoming managing partner at PWK Partners in Chicago. He remained there until 2012, when he relocated to Florida and founded PW Partners.

His academic background began at Wesleyan University in Middletown, Connecticut, where he studied economics and competed in baseball and football. After a back injury ended his athletic career, he transferred to Boston College in Massachusetts and graduated from the Chestnut Hill campus with honors in accountancy. Patrick later earned the Chartered Financial Analyst designation and completed further investment education at Columbia University, including the Graduate School of Business Executive Value Investing Program under Bruce Greenwald.

He was born in San Diego, California, and raised in Boston, Massachusetts. His mother and father, both New England natives, worked as a school teacher and a naval officer. He now lives and works in Jupiter, Florida. Outside of business, he enjoys cooking, fitness, travel, reading, and literature. As part of a professional biography, Patrick Walsh Empire Holdings reflects a career built around PW Partners, Empire Holdings and Investments, restaurant industry experience, board service, investment discipline, and practical executive leadership.

Patrick Walsh Empire Holdings centers on the professional record of Patrick Walsh, a Palm Beach County, Florida-based entrepreneur, investment specialist, company founder, and executive. His work has developed across investment management, enterprise... Show more

Mandar Chiplunkar

Mandar Chiplunkar

Mandar Chiplunkar is a product leader with over 14 years of experience driving digital transformation across insurance, logistics, and retail tech. He has built and launched AI-powered solutions, including a domain-trained Copilot for insurance advisors that blends large language models with real-world business workflows. Passionate about making technology practical and human-centered, Mandar focuses on turning complex systems into tools that empower people and deliver measurable impact.

Mandar Chiplunkar is a product leader with over 14 years of experience driving digital transformation across insurance, logistics, and retail tech. He has built and launched AI-powered solutions, including a domain-trained Copilot for insurance advis... Show more

Balagopal Madhusoodhanan

Balagopal Madhusoodhanan

Bala has rich experience in retail technology and process transformation. Most recently, he worked as a Principal Architect for Intelligent Automation, Innovation & Supply Chain in a global Fortune 100 retail corporation. Currently work for luxury brand as Principal architect for Intelligent Automation providing technology advisor for the responsible use of technology (Low Code, RPA, Chatbots, and AI ). He is passionate about technology and spends his free time reading, writing technical blogs and co-chairing a special interest group with The OR Society.

Bala has rich experience in retail technology and process transformation. Most recently, he worked as a Principal Architect for Intelligent Automation, Innovation & Supply Chain in a global Fortune 100 retail corporation. Currently work for luxury br... Show more

Yash Mehta

Yash Mehta

As a customer success and analytics leader, I have with over 13+ years of experience driving business transformation in retail and e-commerce. With a strong focus on AI, data science, engineering, and analytics, I help large retailers turn complex business challenges into actionable insights, innovative solutions, and measurable growth. I have partnered with leading retailer to enhance customer experiences, optimize operations, Improve Retail Media Spend and Insights, Optimize Campaigns and accelerate revenue growth through data-driven strategies. My expertise spans sales planning, marketing analytics, incentive design, and operational excellence, all powered by advanced analytics and AI solutions.

I thrive at the intersection of strategy, data, and technology—leading teams to deliver impactful outcomes, foster innovation, and drive adoption of next-generation analytics solutions that create real business value.

As a customer success and analytics leader, I have with over 13+ years of experience driving business transformation in retail and e-commerce. With a strong focus on AI, data science, engineering, and analytics, I help large retailers turn complex bu... Show more

Sanjay Basu

Sanjay Basu

Sanjay Basu is a Senior Director and Global Head within the Digital Software & Solutions business unit at Tata Consultancy Services (TCS), USA. A senior technology and product leader with 30+ years of experience, he specializes in Data, Artificial Intelligence (AI), Generative AI, Digital Commerce, and Customer Intelligence platforms. He is widely recognized as a trusted technology advisor to CXOs of Fortune 500 enterprises, driving large-scale digital transformation, growth, and innovation programs across retail, consumer brands, travel, hospitality, and technology sectors.
In his current role, Sanjay leads flagship, award-winning enterprise products including Customer Intelligence & Insights™ (CI&I) and MasterCraft Connected Intelligence™, with responsibility for product strategy, US market growth, monetization, partnerships, and enterprise-scale deployments. His leadership has been instrumental in positioning CI&I as a Leader in the IDC MarketScape Worldwide Retail Customer Data Platform Software reports, while delivering consistent double-digit growth and building a portfolio exceeding USD 75M in revenue. He brings deep, hands-on expertise in AI, Agentic AI, Large Language Models (LLMs), machine learning, and data platforms, translating advanced technology into measurable business outcomes for global clients such as Walgreens, Macy’s, Cisco, Grocery Outlet, and PGA Golf Superstore.
Previously, Sanjay held multiple senior leadership and founding product roles at TCS, including Director of Product-Led Growth for Jile™, TCS’s enterprise Agile SaaS platform, and founding product and technology leadership roles in digital commerce, personalization, and marketplace platforms. He has successfully built and scaled global practices, launched cloud-native products across geographies, advised high-growth startups, and established strategic technology ecosystems with leading platform providers. With extensive global experience across the United States, Europe, and Asia, Sanjay combines strategic vision, product innovation, and execution excellence to deliver transformational impact at enterprise scale.

Sanjay Basu is a Senior Director and Global Head within the Digital Software & Solutions business unit at Tata Consultancy Services (TCS), USA. A senior technology and product leader with 30+ years of experience, he specializes in Data, Artificial In... Show more

Leslie Schall

Leslie Schall

Equal parts strategist and storyteller, Leslie Schall brings humor, heart, and hard-earned expertise to every stage. As Director of Channel Partnership, Microsoft at Corpay, she leads the powerhouse alliance connecting fintech innovation with Microsoft’s global ecosystem—helping businesses simplify payments and scale smarter.

Leslie’s sessions blend real-world insights with relatable energy, turning complex financial topics like fraud prevention, cash flow optimization, AP automation, and workflow efficiency into engaging, actionable discussions. Audiences walk away inspired, informed, and ready to rethink what modern financial operations can be.

When she’s not sparking collaboration across the Microsoft ecosystem, you’ll find Leslie in Fort Collins, Colorado, chasing her three kids, mountain views, and the next great cup of coffee.

Equal parts strategist and storyteller, Leslie Schall brings humor, heart, and hard-earned expertise to every stage. As Director of Channel Partnership, Microsoft at Corpay, she leads the powerhouse alliance connecting fintech innovation with Microso... Show more

Gertjan van der Linden

Gertjan van der Linden

With more than 18 years of experience with Dynamics 365 ERP solutions, Gertjan offers expertise in solution and technical architecture, change management, and quality assurance. A hallmark of his implementations is taking full advantage of Dynamics 365 capabilities, thereby avoiding unnecessary customizations.

Gertjan is the preeminent expert and thought leader on Dynamics 365 ERP as he leads the Global ERP Practice at Avanade, the biggest Dynamics 365 partner in the world.

Gertjan has been a Microsoft FastTrack Recognized Solution Architect since the beginning of this recognition in 2019.

With more than 18 years of experience with Dynamics 365 ERP solutions, Gertjan offers expertise in solution and technical architecture, change management, and quality assurance. A hallmark of his implementations is taking full advantage of Dynamics 3... Show more

Shanti Greene

Shanti Greene

Shanti Greene is the leader of Data Science and AI Innovation at Answer Rocket.. A passionate technologist, over the past 2 decades he has helped countless organizations transform their disorganized data into valuable business insights. His teams have utilized leading-edge technologies (large language models, computer vision, neural network-based forecasting) to improve business outcomes. Shanti’s expertise extends to cloud and data engineering, having architected the data ingestion, storage, and retrieval for a fully containerized, poly-cloud capable, near real-time analytics platform. In addition to his consulting role, Shanti is a professor at the McKelvey School of Engineering at Washington University in St. Louis, where he teaches graduate-level analytics.

Shanti Greene is the leader of Data Science and AI Innovation at Answer Rocket.. A passionate technologist, over the past 2 decades he has helped countless organizations transform their disorganized data into valuable business insights. His teams ha... Show more

Kelli Lucas

Kelli Lucas

Kelli is Chief Design Officer and co-founder of LunarLab, a UX design and product strategy firm that helps businesses create innovative, inclusive, and profitable products. Kelli is an experienced design leader who's created engaging web and mobile experiences for startups and enterprise clients alike. She’s designed for FinTech, healthcare, publishing, sports, advertising, education, logistics, and more.

Kelli is Chief Design Officer and co-founder of LunarLab, a UX design and product strategy firm that helps businesses create innovative, inclusive, and profitable products. Kelli is an experienced design leader who's created engaging web and mobile e... Show more

Artur Bulatov

Artur Bulatov

20 years of experience at the intersection of technology and business. Artur's career spans OEM product development with Asian manufacturers, SaaS solutions for enterprise clients, and hands-on experience at a Silicon Valley startup. Artur has deep expertise in implementing both hardware and software IT solutions in retail and trade environments, with a sharp focus on the musical instruments and professional live sound equipment markets. He holds an MBA in Marketing and is known for his rigorous approach to market research and go-to-market strategy development.

20 years of experience at the intersection of technology and business. Artur's career spans OEM product development with Asian manufacturers, SaaS solutions for enterprise clients, and hands-on experience at a Silicon Valley startup. Artur has deep e... Show more

Antony Diaz

Antony Diaz

Antony Diaz is a Microsoft MVP, Colombian-Canadian tech entrepreneur, and cybersecurity specialist, focused on responsible AI for social good.

As CEO & co-founder of AskAïa, an AI-powered immigration platform that gives newcomers and the companies that hire them clear, data-driven road-maps: centralizing documents, tracking key dates, and delivering proactive compliance alerts in more than 80 languages.

Antony shares best practices on trustworthy AI and election integrity through weekly articles, conference talks, and hands-on workshops across the Americas. Driven by a background in mathematics, he continues the mission to deploy advanced technology, tempered by empathy, to solve real problems at scale and leave no one behind.

Antony Diaz is a Microsoft MVP, Colombian-Canadian tech entrepreneur, and cybersecurity specialist, focused on responsible AI for social good. As CEO & co-founder of AskAïa, an AI-powered immigration platform that gives newcomers and the companies... Show more

CJ Millar

CJ Millar

CJ is a Strategic storyteller. Marketer. Innovator. Leader. Educational & inspirational speaker. Adventure, travel and “locally grown” enthusiast. Farm owner. Animal lover.

She leads with business strategy, consumer psychology, and unique short and long-term vision coupled with bespoke marketing through the art of storytelling. A great story takes years of experience to build, and CJ has over 25 years of that experience. Marketing experience. Business experience. Digital experience. Omnichannel experience. And beyond that, life experience. Learn how to take your business to new heights with a unique approach to integrating consumer sentiment with economic reality through one of CJ's sessions.

CJ is a Strategic storyteller. Marketer. Innovator. Leader. Educational & inspirational speaker. Adventure, travel and “locally grown” enthusiast. Farm owner. Animal lover. She leads with business strategy, consumer psychology, and unique short a... Show more

Oliver Weidlich

Oliver Weidlich

With 25 years in User Experience, Oliver has been exploring the research and design of Spatial Computing and Augmented Reality for the last eight years. He focusses on how spatial computing changes the way we interact with computers, and with each other, by co-authoring academic research, running industry events, mentoring and speaking in 7 countries.

He has been working on spatial computing client projects around the globe; from enhancing cognitive training and testing, to creating engaging documentary experiences, to the future of retail. His UX consultancy, Contxtual, works across a variety of spatial computing and smartglasses platforms, including; visionOS, Snap OS and AndroidXR.

With 25 years in User Experience, Oliver has been exploring the research and design of Spatial Computing and Augmented Reality for the last eight years. He focusses on how spatial computing changes the way we interact with computers, and with each ot... Show more

Arvind Lodaya

Arvind Lodaya

Arvind Lodaya is a seasoned design and innovation expert with over 30 years of experience shaping products, brands, and strategies. A National Institute of Design (NID) Ahmedabad alumnus, he runs a design, innovation and branding consultancy in Bengaluru. His expertise lies in strategic branding, product and service design, and fostering innovation cultures in organizations.
Throughout his career, Arvind has held leadership positions, including Ogilvy Advertising’s design consulting unit in India, Co-Founder of Deccan Centre for Innovation & Design, Professor at IIT Kanpur, Ambedkar Univ Delhi, Srishti and Vidyashilp in Bengaluru. He led impactful projects such as the corporate rebranding of ICICI and strategic design for prominent brands across diverse industries. Beyond his consulting work, Arvind is deeply involved in education and advisory roles, teaching at leading institutes in India and abroad and contributing to the growth of several startups.
His current focus encompasses systemic practice and multisolving, impact entrepreneurship, design thinking and embedding deep values in design. He actively engages with organizations to deploy design and innovation for impact and address complex global challenges. He is currently leading a Systems Practice Fellowship for emerging social leaders for SELCO Foundation.

Arvind Lodaya is a seasoned design and innovation expert with over 30 years of experience shaping products, brands, and strategies. A National Institute of Design (NID) Ahmedabad alumnus, he runs a design, innovation and branding consultancy in Benga... Show more

Alex Reis

Alex Reis

Alex Reis is a Experience Strategist and Service Design leader with 10+ years of experience leading user-centered transformations in high-complexity sectors including Finance, Telecom, and Agribusiness.

As the founder of Cliente Sempre, Alex facilitates the intersection of User Research and Product Ownership, ensuring that design decisions are treated as strategic business investments. His career is defined by measurable impact: from saving $1M in operational costs through automation to scaling support operations for over 1 million active users.

Holding certifications in Design and Strategy Execution from Harvard Business School, Alex provides a pragmatic, data-grounded approach to CX that prioritizes revenue, risk mitigation, and operational efficiency.

Alex Reis is a Experience Strategist and Service Design leader with 10+ years of experience leading user-centered transformations in high-complexity sectors including Finance, Telecom, and Agribusiness. As the founder of Cliente Sempre, Alex facil... Show more

Phylese Jackson

Phylese Jackson

Phylese M. Jackson, PMP, CSM is a technology program management professional with a diverse background across many industries, including Financial Services, FinTech, Hospitality, and exposure to start-up environments. She is currently responsible for developing and executing strategies to streamline program and project management within an enterprise technology organization. Phylese is a dedicated practitioner who enjoys finding practical ways to make the discipline more accessible and easier to understand for all. She is passionate about bridging the gap between strategy and agility to solidify the importance of non-technical roles in the advancement of technology.

Phylese M. Jackson, PMP, CSM is a technology program management professional with a diverse background across many industries, including Financial Services, FinTech, Hospitality, and exposure to start-up environments. She is currently responsible for... Show more

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