Ryan is a Senior Consultant at Arcanum Information Security.

Ryan is a Senior Consultant at Arcanum Information Security. Show more

- Over 300+ NAV/BC Implementations in Manufacturers, Supply Chain (WMS), Food and Beverage, Retail, Service, Oil and Gas, Chemical, Industrial Equip., Rental/Service, and Home Goods
- Over 16 years as an Accountant in a variety of positions (VP of Finance, Director of Finance, Audit Manager, Controller, and Director Operations)
- Extensive knowledge and implementation over 30 NAV/BC ISV APPs
Awards
- 3-Time Microsoft Most Valuable Professional (MVP)
- NAVUG/BC All-Star
- 4-time NAVUG/BC Granite Award recipient
- DUG Guardian Award recipient
Professional
- IMA/CMA – Member 1988
- AICPA – Member 1985
- APICS – Member 2004
- DCI Summit – Programming Committee (2012 – Present, Chair (2016-2018), Board of Advisor (2013-2015 and 2021-Present)
- Dynamics User Group (DUG) – NAV/BC Forum Moderator, Dynamics Con Content Committee
- Directions NA – Content Committee (2018-Present)
Certifications
- MCP – MB-800
- Dynamics Credentialed Professional
- Microsoft Certified Professional

- Over 300+ NAV/BC Implementations in Manufacturers, Supply Chain (WMS), Food and Beverage, Retail, Service, Oil and Gas, Chemical, Industrial Equip., Rental/Service, and Home Goods - Over 16 years as an Accountant in a variety of positions (VP of F... Show more

Eric van Hofwegen brings over 20 years of expertise in Microsoft Dynamics, specializing in analyzing complex business requirements, leading impactful workshops, delivering tailored product specifications, and modeling business processes. He is passionate about helping businesses and partners through strategic insights and practical solutions, ensuring they maximize the value of their Dynamics investments.

Eric van Hofwegen brings over 20 years of expertise in Microsoft Dynamics, specializing in analyzing complex business requirements, leading impactful workshops, delivering tailored product specifications, and modeling business processes. He is passio... Show more

I am a software engineer focused on distributed systems, database infrastructure, and backend platform engineering, with a strong interest in building reliable and scalable systems at the intersection of cloud-native infrastructure and low-level systems behavior.

My work spans PostgreSQL internals, Kubernetes-based architectures, observability, fault tolerance, and high-availability system design. I actively work with backend technologies in Java and Go, designing production-grade systems with a focus on resilience, performance, and operational simplicity under real-world scale and failure conditions.

Coming from a background in Physics with research experience in computational and applied scientific domains, I approach engineering through first-principles thinking and systems-level problem solving. My research interests include distributed coordination, database recovery mechanisms, storage systems, performance optimization, and the behavior of stateful systems under infrastructure instability.

I have experience building products and backend platforms from the ground up, spanning engineering, product development, and operational ownership. Alongside infrastructure engineering, I am deeply interested in open-source ecosystems, modern data systems, and understanding how complex distributed architectures behave under chaos, replication failures, and large-scale operational workloads.

I am a software engineer focused on distributed systems, database infrastructure, and backend platform engineering, with a strong interest in building reliable and scalable systems at the intersection of cloud-native infrastructure and low-level syst... Show more

Stephan Rossbach is the Founder and Principal Consultant at AGILE ANTS GmbH. He had his first contact with agile project methods ca. 20 years ago, when he participated in an Extreme Programing (XP) project. For many years he and his team help companies with the successful implementation of agile methods in project organizations and the improvement of software quality with agile QA methods.

Stephan Rossbach is the Founder and Principal Consultant at AGILE ANTS GmbH. He had his first contact with agile project methods ca. 20 years ago, when he participated in an Extreme Programing (XP) project. For many years he and his team help compani... Show more

Greg Warnock is an entrepreneur, investor, and mentor with over forty years of experience in launching, scaling, and guiding companies across diverse industries. He is the co-founder and managing director of a growth capital firm that works closely with expansion-stage businesses to support their growth through strong governance, operational leadership, and strategic market access. By collaborating directly with founders, he helps enhance go-to-market strategies, build leadership capacity, and accelerate market entry. The firm has invested in sectors such as technology, healthcare, and consumer services, achieving more than $5 billion in exits by 2020. He has played a central role in shaping these outcomes through a hands-on and disciplined approach.

He also co-founded a platform focused on the food and beverage industry, offering operational support and growth capital to early-stage restaurant concepts. With his direction, the platform has enabled several brands to grow by improving unit economics, expanding multi-location operations, optimizing supply chains, and preserving culture during rapid scaling. This effort has helped build some of the fastest-growing restaurant groups in the country.

Earlier in his investment career, he co-founded a venture capital firm dedicated to early-stage opportunities in information technology and life sciences. As managing director, he helped establish the firm as a key player in its region before it merged with another to continue its investment legacy.

He also served as Chairman and CEO of a publicly traded SPAC, which he led to a successful public listing in 2023. Under his leadership, the company completed a business combination with a SaaS-focused acquirer based in Brazil, expanding his investment footprint internationally.

Before moving into venture and growth capital, he founded and operated companies in technology, consumer products, biotechnology, and marketing. He also led more than 20 mergers and acquisitions, gaining significant experience in complex transactions and strategic development.

In 2008, he launched an entrepreneurship education initiative and co-founded a philanthropic foundation in Utah. Holding degrees in Computer Science, Human Resources Management, and a PhD in Entrepreneurship and Venture Finance, Greg Warnock continues to support business growth, founder mentorship, and community impact.

Greg Warnock is an entrepreneur, investor, and mentor with over forty years of experience in launching, scaling, and guiding companies across diverse industries. He is the co-founder and managing director of a growth capital firm that works closely w... Show more

Jennifer Abernathy-Felix is a creative problem-solver and curious visionary with broad and diverse professional and personal experiences. With degrees in Industrial Design, Interior Design, and Business Administration, Jennifer’s career is "less ladder, more Swiss Army knife."

Inspired by moving across 3 countries and 6 U.S. states, plus pursuing 3 degrees and over 15 certificates, she brings a global and inquisitive lens to every interaction. In her career, She has led human-centered transformation across industries and design specializations, proving that a design mindset is the ultimate tool to influencing change. In her personal life, she’s spent over a decade working to accept the long-term mental health issues brought on after a traumatizing car accident.

Jennifer’s path has been shaped by a deep commitment to understanding human behavior, organizational dynamics, and the transformative power of psychological safety. She believes that the strongest outcomes are born at the intersection of Design, Business, and People. Her mission is to help build healthy workplace cultures where curiosity leads to breakthrough innovation and execution is built on a foundation of clarity, empathy, and range.

Jennifer Abernathy-Felix is a creative problem-solver and curious visionary with broad and diverse professional and personal experiences. With degrees in Industrial Design, Interior Design, and Business Administration, Jennifer’s career is "less ladd... Show more

Alexander Klein is a senior Business Intelligence consultant with more than 20 years of experience. He focuses on Business Intelligence and Data Warehouse projects with Microsoft technologies like SQL Server, Power BI, Azure ML or Cognitive Services.

Since 2008, he has been a self-employed consultant in large and medium-sized projects in all sectors across Europe. He has been visiting SQL Saturdays all over Europe since 2013.Since 2017 Alexander speaks at national and international conferences / user groups about Data Warehouse, BI, Azure and AI.

Alexander Klein is a senior Business Intelligence consultant with more than 20 years of experience. He focuses on Business Intelligence and Data Warehouse projects with Microsoft technologies like SQL Server, Power BI, Azure ML or Cognitive Services.... Show more

I began designing digital experiences in the late 1990s, when building for the web meant learning by doing. Early in my career, I worked across graphic design, branding, websites, portals, and e-commerce, developing a broad foundation that connected visual communication with technology and user experience.

Over time, I specialized in UX/UI and digital product design, leading projects for government institutions, startups, established businesses, and global clients. I built design systems, created scalable interfaces, and became the bridge between design, development, and business teams. This period shaped my belief that the best products come from clear process, structured thinking, and close collaboration.

Running my own business allowed me to work internationally, live in 11 countries, and deliver over 300 client projects. As tools evolved, I adopted no-code and modern prototyping workflows to accelerate time to market. This led to publishing 20+ native apps on iOS and Android and refining a repeatable method to go from idea to shipped product efficiently.

As my experience grew, so did my focus on teaching. I became a mentor, guiding designers and product builders through weekly one-on-one sessions, structured feedback, and practical career development. Over the years, I have mentored 70+ designers and supported more than 4,500 learners worldwide. Today, my work sits at the intersection of design, product, and education. I design and ship digital products, build frameworks and processes, and teach others to do the same as a team of one.

My mission is to make product creation accessible, structured, and achievable for individuals and small teams by combining design expertise, strategic thinking, and AI where it matters most.

I began designing digital experiences in the late 1990s, when building for the web meant learning by doing. Early in my career, I worked across graphic design, branding, websites, portals, and e-commerce, developing a broad foundation that connected ... Show more

In my professional career, I have contributed to the digital transformation of the mining, retail and finance sectors, specializing in the creation of analytical architectures in both Microsoft and AWS. My focus is on migrating analytical infrastructures to the cloud and implementing cutting-edge solutions for handling large volumes of data.

As co-founder of Unlearni, I lead the way in digital education, facilitating continuous learning and practical application of business intelligence and data analytics. My mission is to empower organizations to make data-driven strategic decisions, and I achieve that through my experience as a Microsoft MVP Data Platform and my passion for sharing knowledge in the field of data engineering.

I have also had the fortune to write the book "Arquitectura e Ingenieria de Datos" by Editorial Anaya Multimedia where I intend to democratize the understanding of these roles and functions in data for spanish spoken people who are starting out on the path of data.

In my professional career, I have contributed to the digital transformation of the mining, retail and finance sectors, specializing in the creation of analytical architectures in both Microsoft and AWS. My focus is on migrating analytical infrastruct... Show more

Dan is a CPA with over 30 years of experience in the ERP industry. During this time, he has worked in many different roles allowing him to truly understand the complete industry. The combined experience of marketing, sales, presales, consulting and training allows him to provide a truly unique perspective to prospects and customers.

Most recently he has specialized in Dynamics 365 Finance & Supply Chain, Business Intelligence and Power Platform, helping customers and partners understand their pains with reporting and analyzing the volumes of data they have. He has helped them identify proper solutions so they can truly gain value from their data.

In addition, Dan is an Adjunct Professor of Business teaching Accounting Information Systems and Data Analytics. He is also the leader of the Southern California Dynamics 365 user group.

He is a frequent speaker and presenter at Microsoft and other related industry conferences and events including Microsoft Convergence, AXUG Summit, Microsoft Technical Conference and Power BI World Tour. He was recently recognized as a DUG Product Expert Superhero.

Dan is a CPA with over 30 years of experience in the ERP industry. During this time, he has worked in many different roles allowing him to truly understand the complete industry. The combined experience of marketing, sales, presales, consulting and t... Show more

Results-driven and highly analytical professional with a proven track record of success in data analysis across various industries including consulting, marketing, insurance, sales, and product development. Adept at identifying key insights and trends within complex datasets, utilizing advanced analytical techniques to inform strategic decision-making and drive business growth. Strong communicator who can effectively present findings to technical and non-technical stakeholders. Skilled in data visualization and the use of various analytical tools and software. Committed to continuous learning and staying current with the latest industry trends and technologies.

Ioannis holds a B.Sc. in Agricultural Economics from Agricultural University, GR and an M.Sc. in Business Analytics from Essex University, UK, and a Data Science BootCamp Certificate with Le Wagon Berlin - Batch 954.

Results-driven and highly analytical professional with a proven track record of success in data analysis across various industries including consulting, marketing, insurance, sales, and product development. Adept at identifying key insights and trend... Show more

As the founder of Women in Power (Platform), Danielle leads a global community of 2,400+ members focused on mentoring, skilling, and networking. She has built a team of like-minded individuals who are equally committed to nurturing the growth of this community—creating space for women to thrive across no-code, low-code, and pro-code paths. Together, they champion inclusive learning, career development, and authentic networking in the Power Platform ecosystem.

Danielle brings a hands-on, people-first approach to every project and believes in the power of community and continuous learning to shape the future of tech.

Danielle Moon is a Microsoft Power Platform specialist with over six years of experience helping organizations accelerate digital transformation through hyperautomation and AI. She’s passionate about building solutions that simplify processes, unlock insights, and drive meaningful impact—whether through Power Apps, Power Automate, Power Pages, or Microsoft Copilot Studio.

As the founder of Women in Power (Platform), Danielle leads a global community of 2,400+ members focused on mentoring, skilling, and networking. She has built a team of like-minded individuals who are equally committed to nurturing the growth of this... Show more

Colin Griffin is CEO at Krumware, and a Co-Chair of the CNCF Platforms Working Group. Colin Griffin is a software engineer by trade, specializing in cloud-native application and infrastructure development; with an emphasis on developer enablement and platform engineering. He founded Krumware with the goal of enabling companies to build better environments for their developers, through technology development.
Krumware helps organizations build better software.

Colin Griffin is CEO at Krumware, and a Co-Chair of the CNCF Platforms Working Group. Colin Griffin is a software engineer by trade, specializing in cloud-native application and infrastructure development; with an emphasis on developer enablement and... Show more

Ancienne astrophysicienne aujourd’hui coach d'organisation, experte en engagement et coach professionnelle depuis plus de 8 ans. J’interviens auprès des entreprises pour les aider à se transformer et à renforcer l’engagement, tout en accompagnant individuellement dirigeant·es et particuliers dans leurs objectifs personnels et professionnels. TEDx speaker, je crée des conférences interactives en mobilisant les sciences humaines, une approche systémique et des expériences concrètes d’accompagnement en entreprise.
Mon objectif : faire bouger les lignes sur des sujets qui impactent profondément notre quotidien.

Ancienne astrophysicienne aujourd’hui coach d'organisation, experte en engagement et coach professionnelle depuis plus de 8 ans. J’interviens auprès des entreprises pour les aider à se transformer et à renforcer l’engagement, tout en accompagnant ind... Show more

Sarah Hansakul, a sexy security enthusiast and the brains behind ThaiCySec, is a rising Fierce star in the cybersecurity world. Known for her “Sarah 59 seconds” program on TikTok, she delivers fierce narratives and explanations about cybersecurity, captivating a young and dynamic audience. With many prestigious Microsoft Security Certifications with CISSP and CISM, Sarah has proven her expertise in the field.

Beyond her cybersecurity achievements, Sarah has made her mark as the Manager of the famous luxurious Thai jewelry brand, AKE AKE Thailand, where she has led successful digital transformation initiatives.

Sarah Hansakul, a sexy security enthusiast and the brains behind ThaiCySec, is a rising Fierce star in the cybersecurity world. Known for her “Sarah 59 seconds” program on TikTok, she delivers fierce narratives and explanations about cybersecurity, c... Show more

I help businesses design, build, and optimize their AWS workloads - specialized in serverless architectures, microservices, and event-driven design, delivering scalable, secure, and cost-efficient solutions.

Key strengths:
🔸AWS Serverless & IoT
🔸Infrastructure as Code (Terraform, SAM)
🔸DevOps & CI/CD
🔸Scalable API & Data Platforms

With over a decade of hands-on experience in cloud architecture, DevOps, and data-driven applications, I’ve built and led AWS projects for enterprises across IoT, data processing, and consumer tech. My focus is always on delivering systems that are simple to maintain, efficient to run, and ready to scale.

I help businesses design, build, and optimize their AWS workloads - specialized in serverless architectures, microservices, and event-driven design, delivering scalable, secure, and cost-efficient solutions. Key strengths: 🔸AWS Serverless & IoT ... Show more

Cloud Native Architect focused on Kubernetes-based platform engineering in secure and enterprise environments.

I design and operate resilient platform ecosystems — often within air-gapped or high-security contexts — where reliability, lifecycle management, and infrastructure depth matter.

Active in the CNCF community and international KubeCon speaker, I combine architectural thinking with hands-on experimentation. I maintain a private multi-node lab environment to continuously test distributed systems, networking patterns, storage strategies, and GitOps workflows beyond production constraints.

My work sits at the intersection of cloud-native innovation and real-world infrastructure — bridging Kubernetes, security, storage, and networking into scalable, long-term platform strategies.

Driven by continuous learning, system thinking, and building platforms that enable engineering teams to move fast — responsibly.

Cloud Native Architect focused on Kubernetes-based platform engineering in secure and enterprise environments. I design and operate resilient platform ecosystems — often within air-gapped or high-security contexts — where reliability, lifecycle ma... Show more

As a Walt Disney Imagineer, Brian helped create the stories and magic for some of the world’s most beloved attractions. Over the past 30+ years, he has produced work for a who’s-who list of corporations, as well as small entrepreneurial ventures. As an Instructor at the University of Central Florida, Brian taught a variety of classes related to immersive/thematic design, entertainment business, and emerging technologies. He is also a sought-after Futurist and Innovation Consultant through his practice known as The Brainstorm Institute where he works with both large and small companies to help them gain a competitive advantage in the marketplace through design thinking and adopting innovative practices. He has spoken at conferences around the world, is passionate about education, and is an advisory board member for several innovative tech start-ups.

As a Walt Disney Imagineer, Brian helped create the stories and magic for some of the world’s most beloved attractions. Over the past 30+ years, he has produced work for a who’s-who list of corporations, as well as small entrepreneurial ventures. As ... Show more

Soy Estephani Rivera Jaramillo, actualmente me desempeño como Senior Data Scientist en Protecta Security, donde lidero proyectos para automatizar tareas, procesos y actividades, permitiendo que una empresa tome decisiones basadas en datos y acompañándola en su camino a convertirse en una empresa data driven. Trabajo con Python, Oracle SQL, Qlik Sense Developer y RStudio. En lo que respecta a entornos cloud, estoy a cargo de la migración a AWS (S3, Glue, Athena). También he desarrollado y capacitado en modelos de ciencia de datos, incluyendo modelos de análisis y modelos predictivos, aplicando técnicas de machine learning (MLOps).

En lo que respecta a la Inteligencia Artificial, he trabajado aplicando Forecast y acompañando el proceso de la implementación de chatbots a través de intenciones. Además, disfruto de usar profesionalmente IA Generativa a través de Canva y otros programas que son muy útiles para acelerar tareas.

En mis tiempos libres, lidero mi comunidad Data Ladies para seguir apoyando en el empoderamiento de más mujeres en tecnología. También comparto información sobre data, analítica y ciencia de datos a través de mis redes sociales (Instagram: stef_9_18 y TikTok: @estephaniriveraja). Actualmente, estoy creando un ambiente dedicado a la consultoría y capacitaciones llamado Number9 y subiendo mis códigos a mi perfil de GitHub.

Soy Estephani Rivera Jaramillo, actualmente me desempeño como Senior Data Scientist en Protecta Security, donde lidero proyectos para automatizar tareas, procesos y actividades, permitiendo que una empresa tome decisiones basadas en datos y acompañán... Show more

2020-2026 Microsoft Regional Director
2015-2026 Microsoft MVP for Business Application

With experience in Microsoft Dynamics ERP (NAV/AX) that goes further back than anyone in Japan, Ryo has taken part in international projects in Japan and 33 other countries for 25 years, travelling enough miles to circle the globe some 90 times. He is continually involved with several international projects. Since 2018, we have been promoting projects in the area of ERP and CRM integration, low code and Power Platform. Other activities include contributing articles to Japanese IT media and serving on the executive committee of the Global IT Community.

He has made appearances at many related events as a speaker in Japan and abroad on the strength of his project experience, expertise in R&D for Dynamics 365, and the global network he maintains with Microsoft and other Dynamics partners. Have done more than 100 Microsoft Dynamics Projects, more than 750 Pre-Sales Activities, and more than 80 Microsoft Global Event Attendees.

At Kobe University, Ryo majored in multivariate analysis. Having experienced one of the biggest earthquakes in Kobe, he had participated in volunteer IT event activities in the Tohoku disaster area with other Microsoft MVPs and IT community leaders.
Loves Rugby and American football because he used to play.

Profile： bit.ly/Dynamics365JP

2020-2026 Microsoft Regional Director 2015-2026 Microsoft MVP for Business Application With experience in Microsoft Dynamics ERP (NAV/AX) that goes further back than anyone in Japan, Ryo has taken part in international projects in Japan and 33 ot... Show more

Ishan Shah is a Software Engineer with 10+ years of experience designing and delivering large-scale, event-driven, and cloud-native systems across PayPal, Nordstrom, and Securonix. He has built real-time data platforms, CDC pipelines, inventory and decisioning systems, and high-throughput search and analytics infrastructure.

His work increasingly sits at the intersection of AI and engineering operations, including AI-assisted development workflows, context engineering, agent guardrails, and AI-native reliability patterns. Ishan is especially interested in practical approaches to autonomous software development, AI SRE, incident-response agents, and “AI gardening” — managing context, memory, and entropy in long-running agentic systems.

He mentors teams on reliability, observability, schema governance, and scalable platform design, with deep expertise in Java, Kafka, Debezium, AWS, Redis, Postgres, DynamoDB, and distributed systems.

Ishan Shah is a Software Engineer with 10+ years of experience designing and delivering large-scale, event-driven, and cloud-native systems across PayPal, Nordstrom, and Securonix. He has built real-time data platforms, CDC pipelines, inventory and d... Show more

After more than twenty years as software developer and architect Ralf passes via a phase as business analyst towards his passion: "software testing".
His focus lies on (automated) functional and system testing. He accompanies teams to improve development and test processes and optimize QA measures.

After more than twenty years as software developer and architect Ralf passes via a phase as business analyst towards his passion: "software testing". His focus lies on (automated) functional and system testing. He accompanies teams to improve develo... Show more

I believe great software should give people time back — not take it away. My work is about building products that actually serve people's lives: helping them move more, connect more, and spend less time staring at screens. At Urban Sports Club, I lead membership engineering in service of that mission — making active, healthy living more accessible across Europe.

I believe great software should give people time back — not take it away. My work is about building products that actually serve people's lives: helping them move more, connect more, and spend less time staring at screens. At Urban Sports Club, I lea... Show more

Anil is an award-winning senior product, tech, and AI leader with over 15 years of experience managing large-scale enterprise platforms and consumer-grade products. He has a proven track record in leading high-performing teams through strategy, development, and change management.

Anil specializes in AI/ML initiatives, including conversational search, recommendation systems, and Generative AI, delivering significant business impact across various industries. His industry expertise spans telecom, media, education technology, and HR.

Professionally, Anil has held key roles at Amazon and Capgemini, driving AI-powered solutions, improving product adoption, and enhancing customer satisfaction. His AI/ML product strategy leadership has led to notable achievements in marketing, sales, and customer care platforms.

Anil is an official Forbes Technology Council member. He has been honored with several prestigious awards, including recently the top AI 75 leader.

Anil is an award-winning senior product, tech, and AI leader with over 15 years of experience managing large-scale enterprise platforms and consumer-grade products. He has a proven track record in leading high-performing teams through strategy, devel... Show more

Stevie Sims is a Lead Power Platform Developer at Shell, where he leverages his expertise in building innovative solutions using the Microsoft Power Platform. With a strong focus on Power Apps, automation, AI integration, and process improvement, Stevie is dedicated to driving digital transformation and evangelizing AI and Citizen Development through the Power Platform's suite of low-code/no-code tools.

Stevie Sims is a Lead Power Platform Developer at Shell, where he leverages his expertise in building innovative solutions using the Microsoft Power Platform. With a strong focus on Power Apps, automation, AI integration, and process improvement, Ste... Show more

Kim B Miller is a TEDx speaker, Poet Laureate Emerita, and former corporate executive redefining leadership through bold storytelling, spoken word, and real-world experience.

She challenges audiences to rethink accountability, recognition, and workplace culture while drawing on her extensive experience in parenting and family facilitation to provide insights into communication, coaching, and guiding individuals through complex challenges.

Kim delivered keynotes at the Women’s Leadership Summit at Rochester Institute of Technology, the S.E.A.L. Awards at Northern Virginia Community College, and the YMS B.O.L.D. Moves™ Conference 2026. She has also performed internationally in Paris, France, and on stages such as The Atlas Performing Arts Center (DC) and La Peña Cultural Center (CA).

A dynamic facilitator, Kim leads interactive workshops on leadership, communication, storytelling, culture, and personal growth equipping audiences with practical strategies and unforgettable experiences that drive lasting impact.

Kim B Miller is a TEDx speaker, Poet Laureate Emerita, and former corporate executive redefining leadership through bold storytelling, spoken word, and real-world experience. She challenges audiences to rethink accountability, recognition, and wor... Show more

Pierre Hulsebus has spent more than 40 years pushing the boundaries of what service teams can achieve with technology and AI. As Global Field Service Director at Alithya, he works directly with leaders and frontline teams to cut through complexity, unlock new performance, and keep customers at the center of every decision. One of Microsoft’s original Global Black Belts for service, Pierre has helped shape the evolution of modern service platforms and the way organizations think about frontline operations.
His background spans sales, coaching, architecture, and service leadership, giving him a rare ability to see across the entire service ecosystem and turn insight into action. A four‑time Titanium Award recipient, he is known for elevating teams, accelerating growth, and bringing clarity to challenges that stall others.
Beyond the enterprise world, Pierre invests deeply in education and access. He serves on the Curriculum Advisory Board at Ferris State University and works with Expanding Boundaries International to bring STEAM learning to underserved communities across Africa and Baltimore. He continues to share ideas with the global service community, blending decades of experience with a passionate belief in what people can accomplish when complexity gets out of their way.

Pierre Hulsebus has spent more than 40 years pushing the boundaries of what service teams can achieve with technology and AI. As Global Field Service Director at Alithya, he works directly with leaders and frontline teams to cut through complexity, u... Show more

Dor Amram is a Technical Leader with over a decade of experience in software engineering, delivering high-quality and scalable systems. He has expertise in several programming languages and is adept at mentoring junior developers. Dor is passionate about staying current with the latest industry technologies and loves spending time finding simple solutions to complex problems.

Dor Amram is a Technical Leader with over a decade of experience in software engineering, delivering high-quality and scalable systems. He has expertise in several programming languages and is adept at mentoring junior developers. Dor is passionate a... Show more