Wanted to be a rockstar and made it to metal drummer before detouring into event tech. Spent 10 years touring as a live sound tech, while somehow picking up a master’s in electrical engineering on the side. Started a company for networked modular mixing consoles. Been poking at real-time networks for over a decade. Currently neck-deep in Milan-AVB and exploring how PipeWire might ride that wave.

Wanted to be a rockstar and made it to metal drummer before detouring into event tech. Spent 10 years touring as a live sound tech, while somehow picking up a master’s in electrical engineering on the side. Started a company for networked modular mix... Show more

As the Industry Principal for Travel & Hospitality at Sitecore, I work with top strategic brands in the travel and hospitality vertical to unlock digital potential, reimagine the customer journey, and drive measurable outcomes. I lead engagements focused on experience strategy, value assessment, and vision-setting workshops defining transformational roadmaps.

I'm an Atlanta native, passionate about music, emerging tech, and helping brands deliver engaging experiences. Based in Atlanta, I bring a creative edge and multidisciplinary mindset, honed on the road as a former touring musician. I am passionate about music, and how emerging technologies influence human behavior, emotion, and connection, both online and in the physical world.

As the Industry Principal for Travel & Hospitality at Sitecore, I work with top strategic brands in the travel and hospitality vertical to unlock digital potential, reimagine the customer journey, and drive measurable outcomes. I lead engagements foc... Show more

Victor Mambu is an Information Systems professional, IT Auditor, youth advocate, and dynamic public speaker from Sierra Leone with a strong passion for digital transformation and inclusive governance in Africa. He holds a Bachelor of Science degree in Information Systems from the Institute of Public Administration and Management (IPAM), University of Sierra Leone, a Master’s degree in Information Systems with a specialization in Project Management at Njala University.

Victor currently serves as an IT Auditor at Rokel Commercial Bank Sierra Leone Limited where he contributes to strengthening technology governance, cybersecurity oversight, digital risk management, and institutional resilience within the banking sector. His professional interests include IT governance, cybersecurity, digital policy, and the role of emerging technologies in advancing sustainable development across Africa.

Beyond his corporate role, Victor is widely known as MC VIKMA an accomplished event host and communication professional recognized for engaging diverse audiences and facilitating high-level conversations across public and private sector platforms. He is deeply committed to youth empowerment and believes that young people must play a central role in shaping Africa’s digital future.

Victor actively advocates for greater youth participation, gender inclusion, digital literacy, and equitable access to digital opportunities. Through his work, he seeks to bridge the gap between technology, governance, and community impact, championing a digital ecosystem where young Africans are not just users of technology, but active contributors to policy and innovation.

Victor Mambu is an Information Systems professional, IT Auditor, youth advocate, and dynamic public speaker from Sierra Leone with a strong passion for digital transformation and inclusive governance in Africa. He holds a Bachelor of Science degree ... Show more

Aries Fitriawan is an accomplished Data Scientist and a Google Cloud Certified Professional Machine Learning Engineer with over a decade of experience bridging the gap between complex data systems and real-world applications. He has built a robust career specializing in Machine Learning, Big Data, and Artificial Intelligence. He currently leverages his expertise to develop sophisticated models and data architectures, with a notable professional history at major telecommunications industry. This speaking simply to pursue his interest in coding.

Aries Fitriawan is an accomplished Data Scientist and a Google Cloud Certified Professional Machine Learning Engineer with over a decade of experience bridging the gap between complex data systems and real-world applications. He has built a robust ca... Show more

Working since 12 years for Germany's biggest financial daily "Handelsblatt", since 2024 as Deputy Lead of Weekend & Report. Since 2022, covering as well Web3, crypto, and NFTs and building the first newspaper-driven NFT community in Europe. Moderated several events in Germany and Italy. Founder of the digital art platform VistaVagabond.xyz in 2023.

Working since 12 years for Germany's biggest financial daily "Handelsblatt", since 2024 as Deputy Lead of Weekend & Report. Since 2022, covering as well Web3, crypto, and NFTs and building the first newspaper-driven NFT community in Europe. Moderated... Show more

"Mahdi Farahi is the lead architect and founder of Nexus Research AI Lab, specializing in the intersection of neural synchronization and secure agentic frameworks. He is the creator of the AWARE protocol, an edge-first system for autonomous AI agents. His commitment to 'Security by Design' is demonstrated by the Nexus ecosystem’s OpenSSF Silver Badge validation from the Linux Foundation. Mahdi’s research focuses on scaling ethical and aware AI infrastructures using decentralized technologies."

"Mahdi Farahi is the lead architect and founder of Nexus Research AI Lab, specializing in the intersection of neural synchronization and secure agentic frameworks. He is the creator of the AWARE protocol, an edge-first system for autonomous AI agents... Show more

Nadège Bide, Impact Designer.
Public Sector Design Lead at POLLUX | DOCAPOSTE
Designer for over 20 years.
Graduate of the DIU in Philosophy, Design, and Ethics in Care (CNAM, 2024)
Graduate in UX Management (Les Gobelins, 2015)
Committed practice rooted in public service design, the commons, capacitive design, and transformation.

Nadège Bide, Impact Designer. Public Sector Design Lead at POLLUX | DOCAPOSTE Designer for over 20 years. Graduate of the DIU in Philosophy, Design, and Ethics in Care (CNAM, 2024) Graduate in UX Management (Les Gobelins, 2015) Committed practic... Show more

Growth and platform executive with 15+ years across media and technology ecosystems, leading revenue growth, digital transformation, partnerships, and operating model design. Known for building scalable commercial engines, owning multi-market revenue outcomes, and advising cross-sector stakeholders. • Drove 77% year-over-year member subscription growth and 50% growth in one quarter by redesigning acquisition, partnership, and commercial operating models.• Built and scaled digital revenue divisions, generating $400K+ annual digital revenue and 250% monthly growth in competitive broadcast markets.• Delivered approximately $1.3M annually through consultative digital, video, and sponsorship solutions.• Designed and governed scalable CRM and prospect intelligence systems, expanding active pipelines by 700%.• Led and developed teams ranging from market operators to 80+ distributed contributors globally.• Appointed by the FCC to lead national policy work on innovation and access to capital.• Founded and led original platform and IP initiatives with long-term monetization and ecosystem strategy.• Worked with 100s of companies in diverse sectors such as Agencies, CPGs, QSRs, Government, Non-profits, Sports, Auto, Events, Health.

Growth and platform executive with 15+ years across media and technology ecosystems, leading revenue growth, digital transformation, partnerships, and operating model design. Known for building scalable commercial engines, owning multi-market revenue... Show more

I am a dedicated Senior Fullstack Software Engineer based in Ecuador with +6 years in the industry, with a passion for creating innovative solutions for web and mobile applications, REST APIs, GraphQL and microservices. I leverage a diverse range of cutting-edge technologies to deliver robust and scalable software. My expertise spans backend and frontend development, UI-UX design, and infrastructure management, ensuring seamless integration and efficiency across all aspects of a software project. Recently, I have delved into the exciting realm of Artificial Intelligence, specializing in developing computer vision applications and integrating LLM models for intelligent conversational systems in personal projects.

I am a dedicated Senior Fullstack Software Engineer based in Ecuador with +6 years in the industry, with a passion for creating innovative solutions for web and mobile applications, REST APIs, GraphQL and microservices. I leverage a diverse range of ... Show more

Kelli is Chief Design Officer and co-founder of LunarLab, a UX design and product strategy firm that helps businesses create innovative, inclusive, and profitable products. Kelli is an experienced design leader who's created engaging web and mobile experiences for startups and enterprise clients alike. She’s designed for FinTech, healthcare, publishing, sports, advertising, education, logistics, and more.

Kelli is Chief Design Officer and co-founder of LunarLab, a UX design and product strategy firm that helps businesses create innovative, inclusive, and profitable products. Kelli is an experienced design leader who's created engaging web and mobile e... Show more

Tivona “Lady V” Elliott is a Spiritual Release Coach, speaker, and creator of the R.O.A.R. Method, empowering people to release their past, awaken their purpose, and rise into their God-given calling.

Tivona “Lady V” Elliott is a Spiritual Release Coach, speaker, and creator of the R.O.A.R. Method, empowering people to release their past, awaken their purpose, and rise into their God-given calling. Show more

A U.S. Army veteran holding a Master of Science in Software-Application Development, Rayvn Manuel is a Principal Application Developer, Architect, and DevOps Engineer at the Smithsonian’s National Museum of African American History and Culture (NMAAHC). Within the Office of Digital Strategy and Engagement, she leads research and development, monitors industry trends, and identifies (re)emerging technologies as candidates for the museum’s browser-based interactives.

As an AI Strategist and API/Open-Source Evangelist, Rayvn identifies technologies that enhance the museum’s interactive experiences—designed to delight visitors and extend the museum’s reach beyond the gallery walls. She is always seeking technologies that support the sharing of the lives and achievements of the African American community — past and present.

Drawing on personal experience within the neurodivergent community, she is committed to identifying technologies that broaden access for online visitors engaging with the museum’s interactive platforms — ensuring they have meaningful, equitable experiences. Rayvn builds proof-of-concept applications to demonstrate value to unit leadership.

Her current technology focus includes AI, APIs, and Blockchain, and she is actively experimenting with modern application architectures such as microservices, event-driven design, and progressive web applications.

She is the creator of the AI-Augmented Development Framework (AADF): Human-Centered Orchestration™ and author of A³T AI-Augmented Assistive Technology: A Framework for Cognitive Assistive Human-AI Collaboration — Theory, Methodology, Protocols, and Evidence ©.
A frequent speaker at public- and private-sector conferences since 2019, Rayvn presents on topics ranging from AI strategy and API-first architecture to DevSecOps and digital transformation.

She also serves as adjunct faculty teaching programming and web design courses at a Virginia community college, and is the owner of ClarionBellePublishing LLC, a micro, veteran, women-owned business.

She is currently preparing her first nonfiction technical book — a practical guide to APIs written for early-career technologists, career changers, and the simply curious, designed to help them navigate the landscape and avoid common pitfalls.

When she isn’t architecting systems, Rayvn feeds her passion for costume design and fabrication, frequently attending themed events as a dedicated maker and creator.

A U.S. Army veteran holding a Master of Science in Software-Application Development, Rayvn Manuel is a Principal Application Developer, Architect, and DevOps Engineer at the Smithsonian’s National Museum of African American History and Culture (NMAAH... Show more

Anuar Harb is a seasoned software developer with more than 10 years of experience, during which he has contributed to renowned companies in the US, Mexico, and Colombia. Currently, he proudly serves as the founder of Code Centre, a software studio dedicated to the exploration of new technologies and the harmonious integration of art and technology.

Anuar Harb es un experimentado desarrollador de software con más de 8 años de experiencia, durante los cuales ha realizado importantes contribuciones en reconocidas empresas de Estados Unidos, México y Colombia. En la actualidad, se desempeña con orgullo como fundador de Code Centre, un estudio de software dedicado a la exploración de nuevas tecnologías y a la integración armoniosa del arte y la tecnología.

Anuar Harb is a seasoned software developer with more than 10 years of experience, during which he has contributed to renowned companies in the US, Mexico, and Colombia. Currently, he proudly serves as the founder of Code Centre, a software studio de... Show more

📚 Bookworm. 🎸 Musician. 📷 Photographer. 💡 Creator.

Benny Olsson is the CTO at Norce Technology, leading an engineering department of three engineering managers and a team of developers. With a background in software development, architecture, and company-building, he is deeply involved in coaching technical leaders, driving strategy execution, and fostering an inspiring engineering culture.

Starting his career in the aftermath of the dot-com crash in 2000, Benny has worked across web apps, databases, low-level OS development, and emulators. But beyond the code, his focus has always been on the interplay between technology and business—ensuring that engineering teams don’t just build great software but also create real business impact.

As a founder, he has started companies that have grown and merged into larger organizations, giving him hands-on experience in scaling teams, navigating technical strategy, and leading through change. Since joining Norce Technology in 2018 as Lead Architect (and stepping into the CTO role in 2022), he has been shaping the future of e-commerce platforms—bridging technical excellence with business-driven engineering leadership.

📚 Bookworm. 🎸 Musician. 📷 Photographer. 💡 Creator. Benny Olsson is the CTO at Norce Technology, leading an engineering department of three engineering managers and a team of developers. With a background in software development, architecture, ... Show more

Designer interested in humanitarian aid, strategy, and change management, my journey is made of working experiences in Lesvos island (Greece), Central Mediterranean, Tunisia, and now Belgium. In 2021, I founded the NGO Humanitarian Designers to build bridges between aid and design. This grassroots organisation is now welcoming a thousand members coming from +90 countries in our online community.

Designer interested in humanitarian aid, strategy, and change management, my journey is made of working experiences in Lesvos island (Greece), Central Mediterranean, Tunisia, and now Belgium. In 2021, I founded the NGO Humanitarian Designers to build... Show more

Taylor Smith, Senior AI Developer Advocate at Red Hat, is an advocate of open source AI innovation and democratization. She has a background in software development, open source technologies like Kubernetes and linux, and technical partnerships. Taylor loves music, animals, and helping to solve real-world problems with technology. Based out of North Carolina.

Taylor Smith, Senior AI Developer Advocate at Red Hat, is an advocate of open source AI innovation and democratization. She has a background in software development, open source technologies like Kubernetes and linux, and technical partnerships. Tayl... Show more

Nandipa Sozoyi is a PhD candidate, transdisciplinary researcher, and systems thinker working at the intersection of Indigenous Knowledge Systems, digital infrastructure, spatial governance, and emerging technologies. Her research explores how knowledge systems function as adaptive infrastructures that inform contemporary challenges in AI, sustainability, governance, and technology design.

She is the founder of Noncedo Development Collective, a South African systems design and research initiative focused on ethical development architectures, knowledge infrastructures, and innovation ecosystems. Her work spans academic research, community innovation, and applied platform development, including community-based initiatives through Zithulele Development Collective and IKS SoMbo Connect, an emerging initiative exploring how Indigenous knowledge can be translated into digital and institutional systems.

Nandipa’s work has received innovation funding, featured in innovation showcases and collaborative initiatives, and increasingly bridges architecture, systems thinking, and technology futures. She also contributes to higher education through research mentorship and studio teaching while building models that connect research, communities, and emerging technologies.

Nandipa Sozoyi is a PhD candidate, transdisciplinary researcher, and systems thinker working at the intersection of Indigenous Knowledge Systems, digital infrastructure, spatial governance, and emerging technologies. Her research explores how knowled... Show more

David Mpoupe-Singui, also known as David Singui, is a finance executive, entrepreneur, and author dedicated to exploring the ethical foundations of technology, artificial intelligence, and human responsibility.

With a career spanning more than two decades, David has built deep expertise across corporate finance, real estate, and business operations. He began as a Senior Financial Analyst at Sony Pictures Studios before moving into senior financial leadership at the University of California, Los Angeles. He later served as Executive Vice President at Lendings Biz and as CEO of Direct Money Source, Inc., where he oversaw a five-division financial corporation responsible for high-level strategy, corporate decision-making, and overall operations.

Since 2010, David has served as Chief Financial Officer at Protecta-inc in Beverly Hills, where he supervises budget implementation, financial reporting and analysis, cash management, company forecasting, and yearly tax reporting.
Beyond his executive career, David Mpoupe-Singui is a committed writer and systems thinker. Through essays and reflections, he examines how innovation can be aligned with human dignity, fairness, and long-term societal stability, asking not just what technology can do, but what it should do. His work sits at the intersection of finance, ethics, and the future of artificial intelligence.

David is also a longtime advocate for African development. He is the founder and Chairman of African Foundation 2000, which supports African students in completing education abroad and re-entering their home country's workforce. He co-founded the African Arts Foundation to promote international appreciation of African culture, established an AIDS awareness nonprofit in Los Angeles, and has contributed to building orphanages across Africa.

He holds a Master of Business Administration in Finance and Management from National University, Los Angeles.

David Mpoupe-Singui, also known as David Singui, is a finance executive, entrepreneur, and author dedicated to exploring the ethical foundations of technology, artificial intelligence, and human responsibility. With a career spanning more than two... Show more

An accomplished Senior Information Technology and Artificial Intelligence professional with versatile expertise in Machine Learning, Systems Integration and Process Automation. Proven track record of executing successful large and complex projects, aligned with organizational objectives, with an emphasis on client satisfaction, generating revenue and reduced costs, supported by over twenty years of experience building custom software and systems integrations. Possess the ability to identify, suggest and deliver tailored AI business strategies, including cloud (or on-premise) pipelines, feature creation automation, EDA, cross-functional communication skills, and AI staff training and enablement. Collaborative Enterprise Architect focused on building relationships and developing talent to produce highly effective teams, increase productivity, and improve outcomes.

I am passionate about opportunities where I am able to work with highly motivated clients to implement innovative projects and create winning solutions.

An accomplished Senior Information Technology and Artificial Intelligence professional with versatile expertise in Machine Learning, Systems Integration and Process Automation. Proven track record of executing successful large and complex projects, a... Show more

A reference in the world of design and product, creator of La Conf Qui Tue Le Game, and a key contributor to the rise of user- and product-centered culture at France Télévisions for over 10 years, Michael Baeyens (“Mitch”) is currently National Director of Product and Design Practices at eXalt, leading a community of more than 200 product and design professionals (since June 2024).

Following the success of Human After All — closing keynote at UX Conf 2023 (800+ attendees) and subsequently performed 8 times across France for a total audience of over 3,500 — Mitch established himself as a distinctive voice on the ethical, cultural and strategic impacts of AI, drawing a parallel between the career of Daft Punk and our relationship with automation, robotics and generative systems.

Since then, he has created and delivered two major conferences:

UI0 – Interface Zero: The Rise of Invisible Products in the Age of AI,
an exploration of how AI agents are reshaping product design by shifting from user-facing interfaces to products designed for agent-consumers. The talk examines the deep impact of this paradigm shift on design and product roles, methods and responsibilities. UI0 has been presented more than 16 times across France and internationally (including LPC Paris and PMF Zurich), reaching over 8,000 attendees and generating more than 8,000 video views.

FAMOUS – Lessons Learned on Brand, Values and Resilience from the Most Iconic (and Maybe the Most Underrated) Product of Our Times (FLUPA 2025),
a cultural and strategic analysis of Taylor Swift’s career as a product ecosystem, extracting concrete lessons on brand consistency, long-term vision, value systems and resilience that modern product teams can apply to their own work.

Recognized for mastering the art of storytelling, Mitch brings audiences along through a distinctive mix of sharp insight, humor, personal anecdotes and pop culture references. Sitting at the intersection of strategic planning, design leadership and product expertise, he delivers talks that are both intellectually rigorous and highly engaging — making him an unmissable speaker on the future of product, design and culture in the age of AI.

A reference in the world of design and product, creator of La Conf Qui Tue Le Game, and a key contributor to the rise of user- and product-centered culture at France Télévisions for over 10 years, Michael Baeyens (“Mitch”) is currently National Direc... Show more

Joanna White is a community connector who has spent her career building bridges between Huntsville’s creative and civic sectors. As the Managing Director of the Apollo Coalition, Joanna continues this work by creating ecosystems for human collaboration. The Coalition drives local innovation by funding the gener8tor Huntsville tech accelerator and supporting a product development program for student engineers, and by encouraging community connection through its signature events in Huntsville’s MidCity District.

Joanna White is a community connector who has spent her career building bridges between Huntsville’s creative and civic sectors. As the Managing Director of the Apollo Coalition, Joanna continues this work by creating ecosystems for human collaborati... Show more

Benny's story started at age six, when an Amiga rewired his brain. Music, code, and games, three obsessions that never left. From Småland, where entrepreneurial spirit runs deep, he founded Data Dao, helping organizations turn data into decisions and impact. These days he's equally at home in a boardroom or in front of a classroom of curious ten-year-olds, and that's exactly where he wants to be.

Benny's story started at age six, when an Amiga rewired his brain. Music, code, and games, three obsessions that never left. From Småland, where entrepreneurial spirit runs deep, he founded Data Dao, helping organizations turn data into decisions and... Show more

Hello! I'm Manali Bapat, a Product Designer, currently working at Mindtickle, designing the future of Asset Hub. My journey in product design has been an exhilarating ride, fueled by curiosity and a passion for creating things.

🚀 Experience: My journey till now has taken me through different teams and organizations, with a comprehensive experience of 3+ years, allowing me to gain valuable insights into B2B Product Design, User Research, Design Systems and Visual Design.
Currently, I'm making waves as a Product Designer at Mindtickle. Here, I've spearheaded impactful revamp projects, breathing new life into Manager Reports and enhancing user experience across the board. I delved into various design directions, creating screen mockups that breathed life into page widgets and conducting in-depth comparative analyses. My collaborative spirit shines as I work closely with cross-functional teams, weaving together innovative solutions that resonate with our users. At the recent Data Carnival Hackathon, I served as a Product Desig SME, translating conceptual visions into compelling designs.
During my stint as a Product Design Intern at Tekion Corp, I played a pivotal role in crafting a comprehensive design system for iPadOS, seamlessly integrating user feedback to deliver an immersive application experience. During my previous tenure at Maruti Suzuki, I got an exciting opportunity to work in a new domain and design for Car Interface. My active participation in the iterative design and user research helped me excel at these skills. Regular feedback and presentations with overseas teams enabled me to be a better presenter and communicator.

🎓 Education: Armed with a Master's in Design from the prestigious Indian Institute of Technology (IIT) Hyderabad, I honed my skills in crafting immersive user experiences. My Bachelor's in Architecture from Savitribai Phule Pune University laid a solid foundation for my design journey, instilling in me a keen eye for detail and a passion for storytelling through design.

💼 Previous Endeavors: My design journey commenced during my Architecture studies (B. Arch), where my mentor exposed me to diverse design domains. Keen to delve deeper into design, I joined Design Consultants Architects LLP, leading projects ranging from Website and Social Media design to Product Design innovation. Collaborating closely with the founder imparted insights into crucial business elements such as team-building and leadership.

Let's connect! I'm open to networking and exploring potential collaborations. I am reachable at manalibapat01@gmail.com

Hello! I'm Manali Bapat, a Product Designer, currently working at Mindtickle, designing the future of Asset Hub. My journey in product design has been an exhilarating ride, fueled by curiosity and a passion for creating things. 🚀 Experience: My j... Show more

After a 30-year career photographing the biggest music stars on the planet, Rob Shanahan is now empowering audiences with actionable principles to pursue their passions and achieve success – personally and professionally – with the daily axioms he’s learned from the world's leading legends.

After a 30-year career photographing the biggest music stars on the planet, Rob Shanahan is now empowering audiences with actionable principles to pursue their passions and achieve success – personally and professionally – with the daily axioms he’s ... Show more

Divya Napa comes from a lineage of weavers and grew up in Cotonou, Benin for 14 years, where African wax prints, bold color, and carefully chosen objects were just everyday life. She later studied film in London, sharpening an eye that was always drawn to color, light, and feeling over formula.

She co-founded dn&co, where she helps design studios and agencies build steady client pipelines through LinkedIn. Before that, she was a Teach For India Fellow and led instructional design at Bridge International Academies, creating curriculum reaching 10,000+ students.

At DesignUp 2026, she traces her design eye back to where it started, a house in Cotonou she left at 14 but has never stopped seeing through.

Divya Napa comes from a lineage of weavers and grew up in Cotonou, Benin for 14 years, where African wax prints, bold color, and carefully chosen objects were just everyday life. She later studied film in London, sharpening an eye that was always dra... Show more

Kelvin Denzel Miles aka Poison Peso De' Gretzsky was born in Brooklyn , NY , when my mom passed my grandparents thought it would be better for me to be raised in North Carolina. I was a great student and learned how to be a man from my grandfather. Art was always my thing and just being a creative person. Music was always my passion from singing in youth church to choir at school. Other than that is was athletics and education. My father was and still lives in brooklyn and i tell him little things about nfts all the time. NFTS changed and are changing my life. Co-Founder of United Realities "URL to the IRL"

Kelvin Denzel Miles aka Poison Peso De' Gretzsky was born in Brooklyn , NY , when my mom passed my grandparents thought it would be better for me to be raised in North Carolina. I was a great student and learned how to be a man from my grandfather. A... Show more

Elizabeth is a UI/UX Designer, a Women Techmaker Ambassador and Community Organizer

Elizabeth is a UI/UX Designer, a Women Techmaker Ambassador and Community Organizer Show more

I work as an engineer at MIXI, Inc.

I work as an engineer at MIXI, Inc. Show more

I am a researcher and entrepreneur with a focus on memory systems, cultural evolution and rhetoric.

I am a researcher and entrepreneur with a focus on memory systems, cultural evolution and rhetoric. Show more

Nadia is skilled at being angry and even more skilled at seeing through the anger of others. She revels in frustration and loves figuring out what angry users really need.

Nadia is skilled at being angry and even more skilled at seeing through the anger of others. She revels in frustration and loves figuring out what angry users really need. Show more