Traci joined the community to take the tech down a notch! She lives in Somerset with some (very cute) cats, some horses, some sheep, and her husband, Rob. When not looking after all of those, she also works to sooth people's minds as a psychotherapist. Being tech-adjacent she has been drawn into the tech event organising world and the wider community, where she brings her life long knowledge, expertise and fearsome determination to empower and protect those who are outside of the generic majority box. Over the past few years she has also found a voice as a speaker, sharing information and insights into all things mental health and wellbeing - which has lead to providing Team Dynamics training and Project Management.

Traci joined the community to take the tech down a notch! She lives in Somerset with some (very cute) cats, some horses, some sheep, and her husband, Rob. When not looking after all of those, she also works to sooth people's minds as a psychotherapis... Show more

Arthur (or Art, take your pick) has been a software engineer for 22 years and has worked on things as exciting as analysis software for casinos and things as boring as banking websites. He is an advocate for talking openly about mental health and psychology in the technical world, and he spends a lot of time thinking about how we program and why we program, and about the tools, structures, cultures, and mental processes that help and hinder us from our ultimate goal of writing amazing things. His hair is brown and his thorax is a shiny blue color.

Arthur (or Art, take your pick) has been a software engineer for 22 years and has worked on things as exciting as analysis software for casinos and things as boring as banking websites. He is an advocate for talking openly about mental health and psy... Show more

Anja Schröder is a Microsoft MVP and Modern Workplace Architect at Skaylink. She designs and builds Microsoft 365 architectures and leads their technical implementation from initial concept to rollout. Her approach ensures that solutions are not only secure and reliable but also improve the day-to-day work experience. Her expertise lies in Microsoft Teams, SharePoint, and Copilot. In her sessions, she combines deep technical knowledge with practical examples to show how organizations can unlock the full potential of Microsoft 365.

Anja Schröder is a Microsoft MVP and Modern Workplace Architect at Skaylink. She designs and builds Microsoft 365 architectures and leads their technical implementation from initial concept to rollout. Her approach ensures that solutions are not only... Show more

Osita Ifezue is a researcher, international keynote speaker, and storytelling strategist. He is the founder of Njiko Storytelling, with over 25 years of experience training individuals and developing storytelling strategies. He has created the Storyboard Backcasting and Origin Story-Loop Strategic Frameworks, strategic storytelling tools designed to enhance learning in the storytelling process. Beyond entrepreneurship, Osita founded Entergrate, an NGO in Finland that focuses on social inclusion, and he hosts the podcast Think About It! With Osita Ifezue.

Osita Ifezue is a researcher, international keynote speaker, and storytelling strategist. He is the founder of Njiko Storytelling, with over 25 years of experience training individuals and developing storytelling strategies. He has created the Storyb... Show more

Ixchel Ruiz has been developing software applications and tools since 2000. Her research interests include Java, dynamic languages, client-side technologies, and testing. As a member of the JCP Executive Committee, Java Champion, Oracle ACE Pro, Testcontainers Community Champion, CDF Ambassador, Hackergarten enthusiast, Open Source advocate, public speaker, and mentor, Ixchel is deeply committed to fostering inclusive and collaborative tech communities. She actively mentors aspiring developers and champions initiatives aimed at increasing diversity and accessibility in the technology sector.

Ixchel’s work is characterised by a relentless pursuit of innovation, a deep understanding of user needs, and an unwavering commitment to ethical technology development.

Ixchel Ruiz has been developing software applications and tools since 2000. Her research interests include Java, dynamic languages, client-side technologies, and testing. As a member of the JCP Executive Committee, Java Champion, Oracle ACE Pro, Test... Show more

Microsoft MVP | Sessionize Top 3% speaker 2022 & 2023

Jon specialises in Microsoft 365 with over 10 years of experience in consultancy and pre-sales; Jon is passionate about Microsoft products and especially enjoys the Microsoft Defender and Intune suites.

Jon particularly likes discussing Microsoft Security and Windows 365 and holds a Microsoft MVP in Intune and Windows 365.

Microsoft MVP | Sessionize Top 3% speaker 2022 & 2023 Jon specialises in Microsoft 365 with over 10 years of experience in consultancy and pre-sales; Jon is passionate about Microsoft products and especially enjoys the Microsoft Defender and Intun... Show more

Hosting 16+ years with AI, Copilot,Azure, SharePoint & M365 technologies.

Hosting 16+ years with AI, Copilot,Azure, SharePoint & M365 technologies. Show more

Kristyna Ferris is a solution architect at P3 Adaptive. Her experience includes implementing and managing enterprise-level Power BI instance, training teams on reporting best practices, and building templates for scalable analytics. Passionate about participating and growing the data community, she enjoys co-writing on Data on Wheels (dataonwheels.com) and speaking at various events. She also a co-organizer for Lexington Data Technology Group.

Kristyna Ferris is a solution architect at P3 Adaptive. Her experience includes implementing and managing enterprise-level Power BI instance, training teams on reporting best practices, and building templates for scalable analytics. Passionate about ... Show more

I inspire people to embrace the potential of today!

This is what it means to me, broken down word by word.

Inspire - This is the method I trust and believe in. By inspire first (the why), I'm confident people will find instructions after (the how).
People - I don't work with organizations. I work with people! We should listen to hear, not to be able to respond.
To embrace - For you to be fully motivated, I want you to drive your practice from within. For your own reasons. That's why it's important that you embrace.
The potential - This could be so many things! Productive ways of work, applications, methods and much more. I want you to reach your highest potential and be the best you.
Of today - Whatever potential is available, I want you to be inspired to embrace it. In an evergreen world, everything constantly changes. This keeps me on my toes and keeps you informed on the latest and greatest.

Blog: https://villezekeviking.com

I inspire people to embrace the potential of today! This is what it means to me, broken down word by word. Inspire - This is the method I trust and believe in. By inspire first (the why), I'm confident people will find instructions after (the h... Show more

Rockford Lhotka is VP of Strategy at Xebia. He is the creator of the widely used CSLA .NET open-source software framework, the author of numerous books, and regularly speaks at major conferences around the world. Rockford is a member of the Microsoft Regional Director and MVP programs. For more information go to https://lhotka.net.

Rockford Lhotka is VP of Strategy at Xebia. He is the creator of the widely used CSLA .NET open-source software framework, the author of numerous books, and regularly speaks at major conferences around the world. Rockford is a member of the Microsoft... Show more

Everyone has their niche in the world where they find the most joy and fulfillment. For me that has become Accessibility. Some of my experience comes from my personal ordeals I have gone through as I have steadily learned more about what makes my brain tick and what makes my joints throw a temper tantrum. My professional experience has helped me along the way because it is where I learned just how diverse the options were for accommodations, treatment, and more.

I was initially thrown into the deep end during my amazing journey with the American Printing House for the Blind's Internal IT department. I gained insight to some of the struggles caused when environments, processes, technology, and attitudes are not accessible. However, I also experienced great joy every time I managed to help make someone's day easier by helping them be more independent and confident in themselves. Since then, I have held many other Accessibility related roles and made it my mission to spread Accessibility awareness. I've done so through by improving Code Louisville's Accessibility policies and coursework as a mentor, speaking at domestic & international events, providing support online, and so much more. I plan to continue to do what I can for as long as I am able.

Everyone has their niche in the world where they find the most joy and fulfillment. For me that has become Accessibility. Some of my experience comes from my personal ordeals I have gone through as I have steadily learned more about what makes my bra... Show more

Sergès Goma is a Paris-based software developer specialized in Java and JavaScript. When she's not fixing codebases, she gives motivational speeches mostly aimed at junior and would-be developers as well as participating in the tech women's empowerment association Motiv'Her.

Sergès Goma is a Paris-based software developer specialized in Java and JavaScript. When she's not fixing codebases, she gives motivational speeches mostly aimed at junior and would-be developers as well as participating in the tech women's empowerme... Show more

It's never easy to describe oneself, especially when one is interested in so many different topics and fields and I guess that says something about who I am afterall. I find it fun and entertaining to teach difficult subjects through exotic methods and stories and people seem to also have fun while I do so.

I believe in the union between science and human values (read fun) and I often work and participate in non-profit organization and projects which aim to bring culture and scientific knowledge.

It's never easy to describe oneself, especially when one is interested in so many different topics and fields and I guess that says something about who I am afterall. I find it fun and entertaining to teach difficult subjects through exotic methods a... Show more

​Ivan Šarić is a Senior Software Engineer at Revolut working in the Financial Crime Department, where he leads integrations with authorities for branches globally. With over six years of backend and DevOps experience (Java, Spring, Docker), Ivan previously operated as a freelance Technical Architect through his company, Path Variable LLC.​He holds an MA in Political Science and is an active open-source contributor, with recent contributions to the Apache Commons Lang project and the SpaCy NLP library. A fluent speaker of English, Croatian, and German, Ivan combines technical rigor with a deep understanding of governance to solve complex systems problems.

​Ivan Šarić is a Senior Software Engineer at Revolut working in the Financial Crime Department, where he leads integrations with authorities for branches globally. With over six years of backend and DevOps experience (Java, Spring, Docker), Ivan prev... Show more

Andreas is a technological humanist. Starting at NASA, Andreas designed systems from scratch to support science missions. Then in Zambia, he built medical informatics systems to apply technology for social good. Now with Neo4j, he is democratizing graph databases to validate and extend our intuitions about how the world works. Everything is connected.

Andreas is a technological humanist. Starting at NASA, Andreas designed systems from scratch to support science missions. Then in Zambia, he built medical informatics systems to apply technology for social good. Now with Neo4j, he is democratizing gr... Show more

Devika Toprani is a multidisciplinary, human-centered AI learning systems architect based in Seattle, WA.

She independently developed the Somagraphic Learning™ Framework, a structured pre-AI thinking, human-first model that reduces automation bias in learning environments. (March, 2026)

Her deployable cognitive tool, Map Before Machine™ is prototype-tested with STEM learners, USPTO trademarked, CC BY-NC-ND 4.0 licensed and published on OSF. Printable or LMS-ready (Canvas, Moodle, etc)

Devika's professional journey spans K-12 and higher education across the US, UAE, and India, including national accreditation coordination at UIUC and supported training and onboarding at George Mason University.

Academic background:
BA & BS Psychology and MS in Management STEM (UIUC).

Substack (Soulful Learning with AI)
Writes to 550+ Substack subscribers on human-centered AI in learning.

Core philosophy:
Learning is not AI-made. It is soul-made.

Somagraphic Learning™ Framework: A human-first, AI-supported visual cognitive approach
🔗 https://www.researchgate.net/profile/Devika-Toprani

Available for U.S based educational consulting, institutional framework licensing and implementing Somagraphic Learning™ and Somatic AI Literacy™ across AI-driven contexts

Devika Toprani is a multidisciplinary, human-centered AI learning systems architect based in Seattle, WA. She independently developed the Somagraphic Learning™ Framework, a structured pre-AI thinking, human-first model that reduces automation bia... Show more

Emily Harden is a knowledgeable consultant, skillful speaker, and community builder dedicated to fostering growth and impact. As the Founder and Owner of Harden Consulting, she provides tailored coaching to help people clarify what they want, navigate pivots, and thrive at work; so your passion becomes a sustainable path.
Emily draws on her deep roots in the tech ecosystem, where she previously served as Techlahoma's Executive Director, to connect challenges with creative solutions.

When she’s not working, you can probably find her playing board games, trying out new video games, or off on an adventure with her husband and their dog, Patches!

Emily Harden is a knowledgeable consultant, skillful speaker, and community builder dedicated to fostering growth and impact. As the Founder and Owner of Harden Consulting, she provides tailored coaching to help people clarify what they want, navigat... Show more

Rakia Finley is a strategist, founder, and systems thinker working at the intersection of AI governance, organizational transformation, and human-centered innovation.

As the Founder and CEO of Copper & Vine Studio, she advises startups, enterprises, public-sector organizations, and emerging leaders on how to responsibly scale technology, build resilient operating systems, and prepare institutions for the next era of AI-enabled business and society.

Her work focuses on translating complex innovation into practical implementation — helping organizations move from fragmented experimentation into scalable systems, governance frameworks, operational clarity, and measurable growth. She is especially known for her ability to bridge executive strategy, emerging technology, security, human behavior, and organizational design into conversations that are both visionary and deeply actionable.

Rakia’s speaking explores the future of AI adoption, trust, governance, workforce transformation, digital infrastructure, and institutional resilience. Her sessions challenge organizations to think beyond tools and automation toward the deeper question: what kind of systems, leadership, and human experience are we building for the future?

She has spoken on topics spanning responsible AI, organizational transformation, secure system design, inclusive innovation, and the future of work — with a focus on helping leaders navigate complexity while building systems people actually trust.

Rakia Finley is a strategist, founder, and systems thinker working at the intersection of AI governance, organizational transformation, and human-centered innovation. As the Founder and CEO of Copper & Vine Studio, she advises startups, enterprise... Show more

Andres Sepulveda Morales is the founder of Red Mage, a specialized technology agency focusing on the intersection of deep engineering and community impact. A former corporate software engineer with 8+ years of experience, Andres translates complex technical expertise into accessible, community-driven solutions.

His consulting proficiency has been widely recognized; in 2025, he was named one of Contra’s Best Software Consultants to Hire for English and Spanish markets. He is a trusted partner for platforms like Lovable and SureLink, and a recognized expert for cutting-edge development tools including Bolt.new and Framer.

Andres is highly dedicated to advancing AI literacy in the community. As Treasurer and Advisory Board Member for the Rocky Mountain AI Interest Group (a 501(c)(3) nonprofit), he founded the Fort Collins chapter and helped the organization serve over 6,400 participants at 200+ events across Colorado in 2025 alone.

Andres Sepulveda Morales is the founder of Red Mage, a specialized technology agency focusing on the intersection of deep engineering and community impact. A former corporate software engineer with 8+ years of experience, Andres translates complex te... Show more

Dr. Angela Trego is a rocket scientist turned Confidence & Communication Expert and the #1 bestselling author of Squashing the Imposter Syndrome. She has trained thousands of professionals across six continents to strengthen confidence as a skill so they can communicate more effectively, lead more boldly, and contribute at their full potential. Her core message is simple: confidence is a skill that can be learned, practiced, and strengthened.

Her work focuses on imposter syndrome, soft skills development, mentoring, and practical leadership tools that translate across industries. In addition, she specializes in faculty development and training university educators. She focuses particularly on STEM and engineering fields to implement evidence-based confidence-building strategies, engaged teaching practices, and classroom management approaches that increase student motivation and belonging.

Dr. Trego works with institutions to strengthen teaching effectiveness while reducing faculty burnout. Before dedicating her career to speaking, teaching, and coaching, she held technical and senior leadership roles at Fortune 500 companies across multiple industries and around the globe. She now brings that real-world leadership perspective into both industry and academia.

Whether working with executives, faculty, or emerging leaders, Dr. Trego's mission is simple: equip people with the confidence and skills to thrive.

Available for keynotes, consulting, coaching, and short courses. Every engagement is customized to the client's specific audience, language, and goals. Participants don't just hear these tools. They practice them in the room and carry them out the door as confidence they can actually use. Discover more at www.angelatrego.com

Dr. Angela Trego is a rocket scientist turned Confidence & Communication Expert and the #1 bestselling author of Squashing the Imposter Syndrome. She has trained thousands of professionals across six continents to strengthen confidence as a skill so ... Show more

Alyssa is an Senior Developer Advocate for Progress and a Google Developer Expert for Angular. She has spoken at over 50 conferences locally and internationally. She is the host of the Angular Air podcast and emcees ng-conf as well as Monorepo World. She enjoys gaming, scuba diving, and has a little one that fondly goes by "Mr. Milks".

Alyssa is an Senior Developer Advocate for Progress and a Google Developer Expert for Angular. She has spoken at over 50 conferences locally and internationally. She is the host of the Angular Air podcast and emcees ng-conf as well as Monorepo World.... Show more

Brad Nelson is the author of I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations, host of The Agile For Agilists podcast, and organizer of Agile Detroit. From factory floors in West Michigan to consulting Fortune 500s on the West Coast, Brad combines his 20+ years of cross-domain experience to help teams deliver what matters in complex systems.

Brad Nelson is the author of I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations, host of The Agile For Agilists podcast, and organizer of Agile Detroit. From factory floors in West Michigan to consulting Fortune 500s on the... Show more

Ray Kim is an advocate for documentation and technical communication. He is a co-founder of the Albany, NY SQL group (CASSUG) and has previously been a member of PASS and the Society for Technical Communication (STC). He has spoken at PASS Summit and STC Summit, as well as numerous other events. He has worked various positions in technology, including as a developer, webmaster, analyst, technical writer, and instructor. He holds an MS in technical communication from Rensselaer Polytechnic Institute and a BS in computer science from Syracuse University. He currently works as a technical writer and trainer for The Professional Development Program at The Research Foundation for SUNY.

A musician in his spare time, Ray plays four different instruments (piano, clarinet, mallet percussion, saxophone). He also enjoys going to ball games and doing CrossFit, and is a two-time SQLServerCentral.com fantasy football champion. He and his wife, Lianne, live in Troy, NY.

Ray Kim is an advocate for documentation and technical communication. He is a co-founder of the Albany, NY SQL group (CASSUG) and has previously been a member of PASS and the Society for Technical Communication (STC). He has spoken at PASS Summit an... Show more

Chad Gerber is a 10x platinum and gold-selling artist, founder, patented inventor, and communication systems builder focused on the future of AI, infrastructure, and human connection.

Before moving into advanced communications and AI systems, Gerber built his career in music, production, and creative development, working on projects that reached platinum and gold status. That background in sound, latency, signal flow, and human interaction eventually evolved into a deeper focus on how communication itself functions under pressure.

He is now the founder of ShadowGen, an AI-native communication platform designed for unreliable and bandwidth-constrained environments, and Meloscene, an immersive collaboration platform exploring the future of remote presence and digital interaction.

Gerber’s work sits between culture and infrastructure. His talks explore AI, communication breakdown, future systems, creativity, defense, immersive media, and how emerging infrastructure will reshape the way humans connect, collaborate, and operate.

He has spoken on AI and future communication systems in Washington D.C. and internationally, with appearances including the BBC. His perspective combines real-world creative experience, startup building, communication infrastructure, and future-focused thinking in a way that is both accessible and highly relevant to modern audiences.

Chad Gerber is a 10x platinum and gold-selling artist, founder, patented inventor, and communication systems builder focused on the future of AI, infrastructure, and human connection. Before moving into advanced communications and AI systems, Gerb... Show more

Els van Vessem (they/them) works as a Data Engineer and Scrum Master for the House of Representatives in the Netherlands, after some years working as general data specialist and project lead for several healthcare organizations. They focus on topics of diversity, non-data skills needed for data jobs, compassion and mental health. Outside of work they hang out on bluesky (@geekingthething.bsky.social), help events with their code of conduct and harassment/abuse policies, read too many books, and watches political debates for fun.

Els van Vessem (they/them) works as a Data Engineer and Scrum Master for the House of Representatives in the Netherlands, after some years working as general data specialist and project lead for several healthcare organizations. They focus on topics ... Show more

Suzana Melo is a full-stack developer and AWS Cloud Practitioner who transitioned into software development in her 40s without a tech background. She holds a bachelor's degree in Communications and has over 20 years of experience. As a strong advocate for diversity and inclusion, she actively works on initiatives that empower women and underrepresented groups in tech, mentors juniors and graduates, and drives tech community enablement across the Middle East, Africa, APAC, Europe, and the Americas. Suzana is an AWS Community Builder, founder of the AWS Women's User Group Sweden, and co-organizer of AWS Community Day Baltic. She is enrolled in a postgraduate specialization in AI and Machine Learning at PUC Minas, is a featured speaker at AWS re:Invent 2024, and writes technical articles reaching 14,000+ readers.

Suzana Melo is a full-stack developer and AWS Cloud Practitioner who transitioned into software development in her 40s without a tech background. She holds a bachelor's degree in Communications and has over 20 years of experience. As a strong advocat... Show more

Valarie Regas is a DevOps fanatic, a Georgia Tech coding bootcamp graduate, and a veteran mommy. She holds a BA in Psychology and currently works in Computer Science education. After years being a stay-at-home mom, she decided to change her life by entering tech, and has learned a lot along the way. Outside of work, she enjoys mixed martial arts fighting, table-top role playing games, public speaking, creating tiny humans, and activism of all sorts.

Valarie Regas is a DevOps fanatic, a Georgia Tech coding bootcamp graduate, and a veteran mommy. She holds a BA in Psychology and currently works in Computer Science education. After years being a stay-at-home mom, she decided to change her life by e... Show more

I’m an expert in team, project and product management, conference speaker, public speaking coach, academic lecturer, book author and TEDx organizer.

I work in the financial sector, leading complex tech projects - including those related to digital identity. My role sits at the crossroads of IT, business and governance, where aligning perspectives is a daily challenge. In the past I’ve built entire DevOps competence center, always with a focus on communication, agility and a solid dose of common sense. I believe in people, collaboration and context-driven decisions.

I speak at conferences across Poland and Europe, running talks and workshops on leadership, agile, communication and teamwork. I also deliver my own trainings based on the LEGO® Serious Play® methodology. I’m mentor for TEDx speakers and organizer or TEDxUniversity of Lodz / TEDxPabianice / TEDxŁódź - events that gathers big audience and strong online engagement.

I hold degrees from the University of Łódź (International Relations and HR Management), MBA from Lodz University of Technology and Illinois State University, and a postgraduate diploma in IT Project Management. Outside of work, I’m a dad of two sons – which is great preparation for agile coaching. I write humorous, educational books for kids and collect the finest corporate memes life has to offer.

I love teaching, creating, connecting – and I always ask one question: “What if we did it differently?”

I’m an expert in team, project and product management, conference speaker, public speaking coach, academic lecturer, book author and TEDx organizer. I work in the financial sector, leading complex tech projects - including those related to digital... Show more

For the past 15 years, I have been an integral part of many successful organizations due to my experience and dedication. My coaching and consulting has allowed clients to achieve excellence as well as exceed their goals. It has been a privilege to be associated with such great achievements.

My Human Centered based methods have been proven to be successful, having been applied in a variety of projects with resounding results. My approach is comprehensive, taking into consideration all contributing factors to obtain the desired outcomes for clients that provide real value.

I'm passionate about empowering individuals and systems to identify and tackle the obstacles they face on their journey to success. Building trust within their systems through means of inspection, experimentation, and adaption we revise collaboration, & communication. I'm committed to helping my clients achieve long-term results. My ultimate goal is to support them in C.E.C. so that they can make lasting progress in life.

Collaboration is critical for the success of any solution. Working with a diverse group of people helps produce more effective results, and that's why I always strive to create an atmosphere where such collaboration can take place. By leveraging the skillsets of different individuals, we can develop high-quality solutions in a timely manner.

Experimentation is an invaluable tool in finding suitable solutions. To approach a problem in an effective manner, it's important to look beyond the traditional methods and explore something new. This might include using different techniques or tools to test out potential ideas and uncover the best solution. Experimentation gives us a chance to discover and try something that could potentially be groundbreaking, so it shouldn't be overlooked when dealing with complex problems.

Trust is essential for any team or organization to be successful. This confidence is established through effective communication and how information is shared. It's important to understand the power of these interactions, as they can create a feeling of reliability that allows everyone in the group to collaborate confidently.

The challenge organization’s face today is how to sustainably provide for the needs of growth while simultaneously protecting what has been built. A balanced approach is needed, one that combines sustainability with modern innovations. We must build a foundation for future prosperity that takes into account the needs of the organization, individual and the consumer.

For the past 15 years, I have been an integral part of many successful organizations due to my experience and dedication. My coaching and consulting has allowed clients to achieve excellence as well as exceed their goals. It has been a privilege to b... Show more

As the founder of FabCore BV, Bert provides leadership, communication, and agile training and coaching to organizations and individuals worldwide, fostering environments that emphasize empathy and efficiency. Drawing on more than 25 years of experience across communication, leadership consulting, training, and IT advisory work, he helps people and teams grow with intention — an approach captured in FabCore's tagline, "From the Heart."
He has also worked at the intersection of technology and road safety, contributing to BUMP where his tech expertise met a strong commitment to safer roads.
An international speaker, he regularly shares his insights at conferences, engaging audiences with his deep knowledge in technology, leadership, and agile practices. With a background spanning the arts, technology, and international development, he draws on a diverse array of experiences to champion empathic leadership and continual learning. His journey through personal challenges has fueled his dedication to professional growth and making a meaningful impact.
Outside of work, he indulges in cooking and storytelling, enhancing life's flavor as a culinary enthusiast and a veteran tabletop roleplaying game master.

As the founder of FabCore BV, Bert provides leadership, communication, and agile training and coaching to organizations and individuals worldwide, fostering environments that emphasize empathy and efficiency. Drawing on more than 25 years of experien... Show more