Senior SRE and Platform Engineer at Itaú, Latin America's largest bank, driving cloud infrastructure for its investment division. Operating within strict financial governance, he specializes in leveraging Amazon EKS, Terraform, and custom operators to build seamless developer abstractions. Beyond reducing cognitive load and optimizing enterprise costs, Marcos is a culinary graduate, mixology enthusiast, pizza maker, and proud dad of Matilda (a pitbull).

Senior SRE and Platform Engineer at Itaú, Latin America's largest bank, driving cloud infrastructure for its investment division. Operating within strict financial governance, he specializes in leveraging Amazon EKS, Terraform, and custom operators t... Show more

Lirec Williams is a Systems Program Manager and enterprise analytics leader at DHL Supply Chain North America, where he drives large-scale data strategy, governance, and business intelligence transformation across the organization. As a leader within the Operations Excellence and Analytics space, he is responsible for designing and scaling solutions that enable leaders to make faster, more informed decisions through trusted, secure, and accessible data.

Lirec is the visionary behind SecureView, a scalable data security framework that transformed how Power BI solutions are governed and deployed across the enterprise. His work in advancing role-based access control and standardizing data security practices earned him the DHL CEO Award, recognizing his innovation, leadership, and measurable impact on the organization.
With over a decade of experience spanning operations, analytics, and team development, Lirec is known for building high-performing, culture-driven teams that consistently deliver results. He blends deep technical expertise with a strong focus on people, developing environments rooted in trust, accountability, and continuous growth. His leadership approach enables teams to move beyond reporting and toward delivering strategic insights that drive business value.

Beyond his corporate role, Lirec is a respected speaker and leadership strategist, as well as the creator of 15 Minutes with Dad—a platform dedicated to emotional intelligence, fatherhood, and generational growth. He brings a distinctive voice to leadership, integrating data, culture, and purpose to help organizations and individuals reach their full potential.

Lirec Williams is a Systems Program Manager and enterprise analytics leader at DHL Supply Chain North America, where he drives large-scale data strategy, governance, and business intelligence transformation across the organization. As a leader within... Show more

Sanjana Arun is a Product Lead at eBay, where she leads AI-powered Search and Advertising systems that determine how visibility, relevance, and monetization are allocated across large-scale marketplaces. Her work focuses on translating machine learning innovations in ranking, retrieval, and personalization into trusted, high-impact experiences for buyers and sellers.

She specializes in designing AI systems as decision engines, where models, data, and feedback loops shape user behavior and marketplace dynamics. Sanjana serves as an Ambassador for Product-Led Alliance leading panels, speaking and writing about AI. She is also an active speaker on Grace Hopper, Women In Tech, ProductWorld, AI Dev Summit among others. Her work has been published on Mind the Product and CMSWire websites.

Sanjana Arun is a Product Lead at eBay, where she leads AI-powered Search and Advertising systems that determine how visibility, relevance, and monetization are allocated across large-scale marketplaces. Her work focuses on translating machine learni... Show more

Vikash Agrawal is a Software Development Manager at Amazon Web Services (AWS), leading initiatives in the AWS CloudWatch team. Previously, he played a key role in developing Amazon Q Developer, a Generative AI-powered assistant for developers. With over a decade of experience in software engineering and leadership, Vikash has led high-impact teams at Housing.com and Dream11. A strong advocate for open-source, he has contributed to Mozilla and the World Wide Web Consortium (W3C) through Google Summer of Code. Passionate about AI, cloud computing, and engineering excellence, he is dedicated to building cutting-edge technology that empowers developers worldwide.

Vikash Agrawal is a Software Development Manager at Amazon Web Services (AWS), leading initiatives in the AWS CloudWatch team. Previously, he played a key role in developing Amazon Q Developer, a Generative AI-powered assistant for developers. With o... Show more

Staff PM with ~10 years of experience spanning engineering, fintech, ad-tech, and consumer tech — with hands-on technical roots as a software and data engineer at Microsoft
Ran multi-country A/B tests at the scale of tens of millions of users, improving ecosystem health through data-driven product decisions during a critical business transition
Shipped a Gen AI feature covered by TechCrunch that directly improved women's D1 retention — a core north-star metric — by improving match quality at scale

Staff PM with ~10 years of experience spanning engineering, fintech, ad-tech, and consumer tech — with hands-on technical roots as a software and data engineer at Microsoft Ran multi-country A/B tests at the scale of tens of millions of users, impro... Show more

I am an Android Software Engineer at iFood, one of the largest food delivery platforms in the world, processing over 120 million orders per month. As part of the Order Delivery team, I work on critical flows that every order passes through, directly impacting the experience of millions of users. My expertise spans app performance, scalability, monitoring, and the delivery of robust solutions for complex distributed systems.

In recent years, I have expanded my focus into Edge AI and on-device machine learning. I’ve been actively researching and building proof of concepts using Android’s ML Kit Prompt APIs and on-device generative models, exploring how Edge AI can move from experimentation to real product features. My work investigates practical trade-offs between cloud and on-device AI, including latency, privacy, cost, and scalability, always with a production-first mindset. I am particularly interested in transforming AI capabilities into tangible user value within large-scale mobile applications.

My journey in monitoring began during an internship, where I gained hands-on experience working on large-scale systems. Over time, I developed a deep understanding of designing effective observability strategies, integrating tools such as Analytics, Crashlytics, and health monitoring into development lifecycles. At iFood, I have been responsible for implementing scalable monitoring solutions to ensure operational reliability and an exceptional user experience.

Academically, I hold a degree in Control and Automation Engineering from UNICAMP and I am currently pursuing a postgraduate degree in Software Engineering, also at UNICAMP. My research paper, "Effective Monitoring of Mobile Applications in Production," received top marks and strengthened my ability to bridge theory and real-world engineering challenges. More recently, my academic and professional interests have converged around applied AI in mobile environments, especially the evolution of Edge AI in Android ecosystems.

Beyond work, I am deeply involved in the Android community. I have attended and spoken at international conferences, including Droidcon Berlin 2024 and AndroidMakers by Droidcon Paris, where I share insights on practical on-device AI and scalable mobile architectures. My talks focus on actionable strategies, real-world experimentation, and how to responsibly bring emerging AI technologies into production-grade apps.

I am an Android Software Engineer at iFood, one of the largest food delivery platforms in the world, processing over 120 million orders per month. As part of the Order Delivery team, I work on critical flows that every order passes through, directly ... Show more

Bala has rich experience in retail technology and process transformation. Most recently, he worked as a Principal Architect for Intelligent Automation, Innovation & Supply Chain in a global Fortune 100 retail corporation. Currently work for luxury brand as Principal architect for Intelligent Automation providing technology advisor for the responsible use of technology (Low Code, RPA, Chatbots, and AI ). He is passionate about technology and spends his free time reading, writing technical blogs and co-chairing a special interest group with The OR Society.

Bala has rich experience in retail technology and process transformation. Most recently, he worked as a Principal Architect for Intelligent Automation, Innovation & Supply Chain in a global Fortune 100 retail corporation. Currently work for luxury br... Show more

Gregory Serdahl’s working life has unfolded through consistent effort, practical responsibility, and long-term engagement with people and organizations. His career reflects a measured progression across creative study, nonprofit leadership, and therapeutic wellness, rather than a narrow or accelerated path. By combining leadership roles with hands-on practice, he developed an approach rooted in experience, accountability, and sustained service.

Across multiple decades, Gregory has operated in environments that required both structure and personal involvement. His professional background includes managing nonprofit arts organizations and later founding and operating a national wellness company. These roles placed him in collaboration with professional athletes, institutional clients, and public figures. In each setting, he focused on reliability, ethical conduct, and systems designed to function effectively over time.

Gregory’s academic journey began at the University of California, Irvine, where he earned a Bachelor of Arts in Theater between 1983 and 1986. His studies emphasized collaboration, performance theory, and disciplined preparation. These academic foundations later supported his professional work by strengthening communication skills, observation, and awareness of physical presence. During this period, he was a member of Phi Beta Kappa, reflecting his commitment to academic engagement and structured learning.

A formative experience during Gregory’s early development was a year spent abroad at the University of Bergen in Oslo, Norway (1983-84). Living and studying in an international environment exposed him to different cultural perspectives and daily practices. This period encouraged adaptability and independence, qualities that later influenced his leadership style and approach to professional relationships.

After completing his education, Gregory entered the nonprofit arts sector and became artistic director of the Alisal Center for the Fine Arts. The organization served a primarily Hispanic migrant farmworker community by providing access to cultural programs and educational opportunities. From January 1986 to January 1989, he was responsible for daily operations, budgeting, fundraising, and community engagement. This role strengthened his ability to lead mission-driven organizations while remaining responsive to the needs of underserved populations.

Gregory’s transition into wellness followed his participation in massage programs at Michael O'Shea's Sport Training Institute. In 1991, he founded Serdahl Associates, which later became Massage America, Ltd. His goal was to build a massage and wellness organization capable of operating within large institutional environments. Under his leadership, the company managed massage programs for Crunch Fitness, several New York Sports Club locations, and the New York Football Giants during the Dan Reeves era.

Massage America later partnered with Mount Sinai and NYU hospitals, the Printing House Athletic Club, and the Manhattan Athletic Club. Gregory oversaw staffing, operations, and service consistency across these settings. These responsibilities reinforced his understanding of how therapeutic services can be integrated into athletic, medical, and corporate systems while maintaining professional standards.

Alongside his role as a business owner, Gregory continued to work directly with clients. His practice included individuals from politics, professional sports, media, and the arts. On one notable day, his schedule included Ed Koch, Lawrence Taylor, Edgar Bronfman, Katharine Hepburn, and Arthur Ashe. These experiences reflected trust developed through discretion, technical skill, and steady practice.

Gregory’s therapeutic background includes deep tissue massage, Swedish techniques, trigger point therapy, myofascial release, and craniosacral therapy. He also incorporates yoga, Pilates, Yogic Neuromuscular Therapy, as taught by the late Dyal Singh Khalsa, Gyrotonics training, and certification as a Biodynamic Craniosacral Therapist. Having employed more than 500 massage therapists throughout his career, he remains actively engaged in his profession today, continuing his work with a focus on responsibility, long-term service, and honoring the teachings of the late Canadian Poet and Philosopher Kenneth George Mills through his role as President of the Kenneth G. Mills Foundation.

Gregory Serdahl’s working life has unfolded through consistent effort, practical responsibility, and long-term engagement with people and organizations. His career reflects a measured progression across creative study, nonprofit leadership, and thera... Show more

Parichay is a seasoned technology leader with 15 years of experience, specializing in Artificial Intelligence, Generative AI, and advanced AI-driven solutions. As a trusted advisor to global enterprises, he has successfully guided organizations through their AI transformation journeys—driving innovation, efficiency, and sustainable growth. With proven expertise in Solution Architecture, Strategy Consulting, AI/ML, Data Analytics, Cognitive Solutions, and Cloud Computing, he brings a unique blend of strategic vision and technical excellence to complex business challenges. A gold medalist with a Master’s degree, he is recognized for delivering cutting-edge solutions that create measurable impact. Beyond his core leadership role, he is an active speaker, panelist, industry chair, and judge at leading technology and management forums. He has mentored over 1,000 professionals and learners globally, shaping the next generation of innovators in the AI ecosystem. He is a Distinguished ARM Ambassador

Parichay is a seasoned technology leader with 15 years of experience, specializing in Artificial Intelligence, Generative AI, and advanced AI-driven solutions. As a trusted advisor to global enterprises, he has successfully guided organizations throu... Show more

Sumesh Ramasamy is a mobile engineer and technology founder building AI-powered software at production scale. As Principal Software Engineer at Asuene USA, he built an emissions-detection platform used by 22 oil and gas operators across 30+ states. He is Co-founder & CTO of Plug-In Promotions, where he built PluginOS, a platform running across roughly 250 venues, and he has shipped a consumer app surpassing 5 million downloads. He co-authored a peer-reviewed study in Tremor and Other Hyperkinetic Movements and holds an M.S. in Computer Science from West Virginia University.

Sumesh Ramasamy is a mobile engineer and technology founder building AI-powered software at production scale. As Principal Software Engineer at Asuene USA, he built an emissions-detection platform used by 22 oil and gas operators across 30+ states. H... Show more

Antony Diaz is a Microsoft MVP, Colombian-Canadian tech entrepreneur, and cybersecurity specialist, focused on responsible AI for social good.

As CEO & co-founder of AskAïa, an AI-powered immigration platform that gives newcomers and the companies that hire them clear, data-driven road-maps: centralizing documents, tracking key dates, and delivering proactive compliance alerts in more than 80 languages.

Antony shares best practices on trustworthy AI and election integrity through weekly articles, conference talks, and hands-on workshops across the Americas. Driven by a background in mathematics, he continues the mission to deploy advanced technology, tempered by empathy, to solve real problems at scale and leave no one behind.

Antony Diaz is a Microsoft MVP, Colombian-Canadian tech entrepreneur, and cybersecurity specialist, focused on responsible AI for social good. As CEO & co-founder of AskAïa, an AI-powered immigration platform that gives newcomers and the companies... Show more

A software generalist with over 13 years of consulting experience.
Recognized for being versatile, picking up new tools and technologies, driving value for clients and achieving outcomes.

Passionate about test driven development, continuous delivery and event driven architectures.

A software generalist with over 13 years of consulting experience. Recognized for being versatile, picking up new tools and technologies, driving value for clients and achieving outcomes. Passionate about test driven development, continuous deli... Show more

David Gregory is a founder, builder, and storyteller working at the intersection of hospitality, tourism, food, business, and experience design.

He is the creator of IC Pasta, a dessert concept built around playful, memorable guest experiences, and the mind behind immersive projects that blend storytelling, hospitality, and real-world interaction. His perspective comes from building businesses, designing experiences, and paying attention to the details most people move past too quickly.

David speaks about what makes experiences feel real, why hospitality loses something when it becomes too polished or too rehearsed, how businesses can build something with a pulse instead of just a pitch, and why context matters more than most people realize. His work is rooted in real operations, guest psychology, storytelling, and the belief that people remember what feels human.

Whether he is talking about food, tourism, service, branding, or experience design, the thread is the same: what makes something worth caring about?

David Gregory is a founder, builder, and storyteller working at the intersection of hospitality, tourism, food, business, and experience design. He is the creator of IC Pasta, a dessert concept built around playful, memorable guest experiences, an... Show more

Senior UI Developer with over a decade of experience bridging the gap between design and development for large-scale digital products.
Currently at Softtek, I am responsible for the development of high-fidelity interfaces, scalable systems, and web animations for Real Madrid F.C.

I offer a hybrid profile backed by a background in Graphic Design and Multimedia, allowing me to act as a strategic bridge for detecting technical risks while prioritizing semantics, accessibility, and a robust CSS architecture.
Throughout my career in advertising agency and IT consulting, I have delivered solutions for global organizations including FIFA, Repsol, Telefónica, Caixabank, BBVA, BMW, El Español, and U.D. Las Palmas.

Senior UI Developer with over a decade of experience bridging the gap between design and development for large-scale digital products. Currently at Softtek, I am responsible for the development of high-fidelity interfaces, scalable systems, and web ... Show more

I am a 32-year-old from Córdoba with a lifelong passion for process optimization. Thanks to the versatility AI offers, I enjoy applying it to my projects as a Power Platform specialist at MDW Partners.

Originally, I pursued double majors in Business Administration and Management and Law, and I hold an MBA. However, I've always been fascinated by computer science. After several years of using reports for analytical decision-making, I decided to shift my focus to creating them directly.

Later, I discovered the potential of Power Platform, and I now focus on developing complete solutions using the tools available on this platform. With the growing interest in AI among companies, I incorporate Azure OpenAI tools like GPT, DALL·E, and Whisper into many of my projects.

I am a 32-year-old from Córdoba with a lifelong passion for process optimization. Thanks to the versatility AI offers, I enjoy applying it to my projects as a Power Platform specialist at MDW Partners. Originally, I pursued double majors in Busine... Show more

Sanchit Srivastava is a seasoned data strategist with a distinguished career spanning over 18 years. With a deep understanding of advanced Data Analytics, Data Engineering, Generative AI, Data Observability and modern Data Architecture, Sanchit has successfully delivered transformative data solutions across diverse industries, including consumer packaged goods, manufacturing, pharmacy, and retail. His motto, "make data easier, faster and more reliable" encapsulates his belief in the transformative power of data.

Currently leading Data Analytics and Data Architecture at a Fortune 500 CPG company, Sanchit is responsible for delivering robust data platforms and fostering a data-driven culture. His focus on Responsible Generative AI is driving innovation and efficiency across the organization. His forward-thinking approach has positioned him as a pioneer in the adoption of Responsible Generative AI, empowering teams to leverage the power of AI ethically and responsibly. Sanchit’s current focus on AI on unstructured data, large language models, generative AI, guided data analytics, data observability, data architecture, and data catalogs positions him as a thought leader in the industry.

Sanchit Srivastava is a seasoned data strategist with a distinguished career spanning over 18 years. With a deep understanding of advanced Data Analytics, Data Engineering, Generative AI, Data Observability and modern Data Architecture, Sanchit has s... Show more

I'm Alejandro Vazquez Moreno, Principal Consultant and Presales Leader for Europe at LS Retail, based in Barcelona, Spain. Since starting out as a developer in 2006, I've spent nearly two decades in the Microsoft Dynamics ecosystem, growing from hands-on development into leading cross-functional teams that deliver end-to-end LS Retail implementations on Microsoft Dynamics 365 Business Central across Retail, Hospitality, Hotels, and Pharmacy.

I'm Alejandro Vazquez Moreno, Principal Consultant and Presales Leader for Europe at LS Retail, based in Barcelona, Spain. Since starting out as a developer in 2006, I've spent nearly two decades in the Microsoft Dynamics ecosystem, growing from hand... Show more

Product Designer con oltre 10 anni di esperienza nella progettazione di prodotti e servizi digitali complessi, dove unisce bisogni degli utenti, obiettivi di business e vincoli tecnologici.

Oggi è Associate Experience Design Director in AKQA, dove guida team di UX e UI Design su progetti strategici internazionali, collaborando con Product Manager, stakeholder e team tecnologici per trasformare esigenze di business in prodotti di valore.

Nel corso della sua carriera ha lavorato in settori come sanità, farmaceutico, alimentare, energia e sport, collaborando con clienti internazionali tra cui Nestlé, Plenitude, GSK, Menarini, British Telecom e The Supreme Committee for Delivery and Legacy of Qatar.

Affianca all'attività professionale quella di docente di UX Writing presso lo IED di Milano, con la convinzione che condividere conoscenza sia parte integrante del lavoro di chi progetta. Il suo obiettivo è creare prodotti e servizi che semplifichino davvero la vita delle persone.

Product Designer con oltre 10 anni di esperienza nella progettazione di prodotti e servizi digitali complessi, dove unisce bisogni degli utenti, obiettivi di business e vincoli tecnologici. Oggi è Associate Experience Design Director in AKQA, dove... Show more

Sanjay Raut is a Principal Program Manager in Microsoft’s Azure Data Fabric Customer Advisory Team, where he helps customers in the Retail and CPG industries unlock the full potential of unified data platforms. With a deep focus on capacity management, semantic models, telemetry, and Copilot-driven analytics, Sanjay recently led the publication of the Microsoft Fabric Capacity Planning Guidance series — that's helping admins and COE teams scaling Fabric across the enterprise.
Sanjay enjoys connecting with the community and brings a practical, customer-first perspective shaped by real-world deployments and cross-team collaboration. He believes the best ideas come from collaboration and is always up for a good conversation about data, design, or the perfect cup of chai.

Sanjay Raut is a Principal Program Manager in Microsoft’s Azure Data Fabric Customer Advisory Team, where he helps customers in the Retail and CPG industries unlock the full potential of unified data platforms. With a deep focus on capacity managemen... Show more

Lorete Kossowski Mocelin é executiva com mais de 20 anos de experiência em transformação organizacional, liderança de produtos e evolução de modelos operacionais. Atuou por 17 anos na ExxonMobil, liderou por quatro anos a transformação organizacional da ALLOS e foi Product Operations Senior Manager na TOTVS | RD Station, apoiando a governança e a operação de aproximadamente 22 times de Produto.
Graduada em Administração, possui Master's Certificate em IT Project Management pela George Washington University e atua há mais de 14 anos impulsionando transformações em organizações de diferentes segmentos. Ao longo da carreira, desempenhou papéis como Head de Agilidade, Agile Coach, Product Ops Manager, GPM, Scrum Master e Release Train Engineer.
É fundadora da Tribo Ágil, psicanalisra, autora de três livros, professora universitária, mentora, Professional Coach e palestrante. Já impactou mais de 22 mil profissionais por meio de cursos, mentorias, treinamentos e palestras, contribuindo para o desenvolvimento de líderes, equipes e organizações de alta performance.

Lorete Kossowski Mocelin é executiva com mais de 20 anos de experiência em transformação organizacional, liderança de produtos e evolução de modelos operacionais. Atuou por 17 anos na ExxonMobil, liderou por quatro anos a transformação organizacional... Show more

Ellen is a queer parent of 4 and an iOS developer with a passion for supporting others and taking long walks. An educator turned developer, Ellen discovered her passion for programming while teaching her students how to code. In 2016, she took the plunge and decided to follow her passion by embarking on an iOS apprenticeship. Since then, Ellen has worked on a variety of teams creating apps for e-commerce, banking, and automotive, among other fields. She spends her free time with her family going on adventures wherever and whenever they can.

Ellen is a queer parent of 4 and an iOS developer with a passion for supporting others and taking long walks. An educator turned developer, Ellen discovered her passion for programming while teaching her students how to code. In 2016, she took the pl... Show more

Bernard is a strategic marketer who consults for privately owned companies as an outsourced marketing executive. He helps these businesses build their marketing functions and put the structures and strategy in place to effectively drive sales and build brands.

Having worked with clients across Southern and East Africa since 2013 under his boutique consultancy, Firejuice, Bernard helps companies in sectors as diverse as fashion, food, beauty, technology, mining and finance take a structured strategic approach to driving growth in some of the toughest markets on the planet.

As a speaker, Bernard focuses on the transformative power of marketing in unlocking business growth.

Bernard is a strategic marketer who consults for privately owned companies as an outsourced marketing executive. He helps these businesses build their marketing functions and put the structures and strategy in place to effectively drive sales and bui... Show more

Aquayemi-Claude’s relentless drive for systemic reform has positioned him as a key figure across global platforms. He serves as a leader in youth empowerment, a mentor in educational equity, and a public speaker whose message resonates with diverse audiences. As a solopreneur and thought leader, his work bridges entrepreneurship, activism, and environmentalism, while his contributions to the Global Network of Young Persons with Disabilities highlight his commitment to creating inclusive opportunities for marginalized communities.

A compelling public speaker and storyteller, Aquayemi-Claude captivates audiences with inspiring narratives and thought-provoking insights. With a gift for communication and a dedication to amplifying marginalized voices, Aquayemi-Claude inspires action and fosters dialogue on issues of social significance.

Aquayemi-Claude is also an accomplished author, sharing perspectives and experiences that challenge conventional wisdom and inspire critical reflection. Through written works, Aquayemi-Claude invites readers on a journey of discovery and empowerment, encouraging introspection and growth.

Aquayemi-Claude’s relentless drive for systemic reform has positioned him as a key figure across global platforms. He serves as a leader in youth empowerment, a mentor in educational equity, and a public speaker whose message resonates with diverse a... Show more

Wim Godden has been working with open source technologies since 1997 and has been involved in open source projects such as PHPCompatibility and OpenX.
Next to web development, he's worked with a wide range of technologies (from database clusters to Internet backbone design) and worked a lot on high-scalability projects and on coaching/training web engineers.
He's currently the CTO at one of the leading European locker companies for luggage storage and festivals/concerts.

Wim Godden has been working with open source technologies since 1997 and has been involved in open source projects such as PHPCompatibility and OpenX. Next to web development, he's worked with a wide range of technologies (from database clusters to ... Show more

Mukul Goyal — Strategy, Operations & Technology Leader

Strategy doesn't create business outcomes. Execution does. That's where Mukul Goyal creates value.

Mukul Goyal is a Strategy & Operations, Business Operations (BizOps), Growth and Technology Strategy professional based in Delhi, India, with nearly a decade of experience working at the intersection of business strategy, technology, digital growth, entrepreneurship and emerging technologies.

His career spans technology, SaaS, e-commerce, consulting and digital businesses, where he has contributed to building, scaling and transforming businesses through a combination of strategic thinking and hands-on execution.

Mukul began developing his digital-business and entrepreneurial experience through Dimraj Group, including Dimraj Traders, Dimraj Technologies, and Dimraj Management Consulting and Company. Through these businesses, he developed experience across international commerce, e-commerce, supply-chain operations, customer acquisition, marketplace operations, product strategy, technology services and business growth. Dimraj Traders has served 100,000+ customers globally, providing practical exposure to operating and scaling a multi-category commerce and supply-chain ecosystem.

His technology journey expanded through QuickTouch Technologies Limited, where he became involved during the company's formative growth phase. His contribution spanned digital strategy, marketing, business development, operations, product development and the QuickCampus education-technology ecosystem.

During this period, Mukul worked at the intersection of product, marketing, sales and technology, contributing to organizational restructuring, go-to-market initiatives, digital capabilities and business development. QuickTouch subsequently scaled significantly, with public disclosures reporting 3,500+ schools using its platform by FY23.

In 2023, Mukul joined Dimraj Technologies, where his work has focused on Strategy & Operations, Growth, Business Development and Technology Services. His experience encompasses software development, web development, digital marketing, e-commerce, cloud technologies, AI/ML, automation and digital transformation, alongside client acquisition, partnerships, go-to-market strategy and solution positioning. Dimraj Technologies has developed a portfolio of 90+ global clients.

A defining characteristic of Mukul's career is his ability to operate between business and technology. Rather than approaching business and technology as separate functions, he focuses on understanding business problems, translating them into actionable requirements, coordinating with technical teams, and turning solutions into commercially viable products, services and operating models.

Strategy → Execution → Outcomes

Mukul specializes in translating strategy into execution through:

Business Operations & Transformation
Go-To-Market (GTM) Strategy
Revenue Growth
Operational Excellence
Process Optimization
Business Analysis
Strategic Planning
Program & Project Management
Sales Operations & RevOps
Customer Acquisition
Customer Experience (CX)
Conversion Rate Optimization (CRO)
Strategic Partnerships
Stakeholder Management
Digital Transformation
AI Enablement

He brings an operator's mindset—combining strategic thinking with hands-on execution to solve complex business challenges, improve operational performance, optimize customer experiences, enable cross-functional collaboration and use data to drive measurable outcomes.

Technology & AI

Alongside his business leadership experience, Mukul has developed expertise across Artificial Intelligence, Generative AI, Large Language Models (LLMs), AI Agents, Prompt Engineering, Intelligent Automation, APIs, AWS, Google Cloud Platform (GCP), OpenAI, Microsoft Copilot and Digital Transformation.

This combination enables him to bridge business strategy, technology and execution, helping organizations understand and adopt modern AI-driven ways of working.

His professional interests increasingly focus on how AI, cloud, automation and intelligent systems can transform business operations, improve productivity and create scalable competitive advantages.

Technology Education & Community

Mukul is also active in the technology education and community ecosystem, participating as a speaker, mentor and industry contributor.

In 2026, he participated in multiple technology-focused events and was invited as a Distinguished Speaker & Industry Expert at the Technology Innovations Bootcamp at the University of Engineering & Management, Jaipur, where he discussed areas including AI, LLMs, AI Agents, cloud, automation, entrepreneurship and the future of technology.

He is passionate about making emerging technologies understandable and practically useful for students, professionals, entrepreneurs and organizations.

Professional Philosophy

Mukul believes the next generation of business leaders will need to operate across multiple disciplines rather than within isolated functions.

Strategy without execution remains an idea. Technology without business context remains a tool. Growth without operational discipline is difficult to sustain.

His approach brings together:

Strategy + Operations + Technology + Data + AI + Execution

to build intelligent, scalable and globally competitive organizations.

Core Expertise

Strategy & Operations (BizOps) • Business Operations & Transformation • Growth Strategy • GTM Strategy • Revenue Growth • Operational Excellence • Process Optimization • Business Analysis • Strategic Planning • Program & Project Management • Sales Operations • RevOps • Customer Acquisition • Customer Experience • CRO • Strategic Partnerships • Stakeholder Management • AI Enablement • Generative AI • Intelligent Automation • Technology Strategy • Cloud Computing • AWS • Google Cloud Platform

Mukul Goyal — Strategy, Operations & Technology Leader Strategy doesn't create business outcomes. Execution does. That's where Mukul Goyal creates value. Mukul Goyal is a Strategy & Operations, Business Operations (BizOps), Growth and Technolog... Show more

Theophilus Emmanuella is a Content and Personal Branding Strategist and the founder of WordBuilt, where she helps founders and professionals communicate their ideas clearly and build a stronger presence around their work.

Her work sits at the intersection of content, storytelling and professional visibility. Over the past few years, she has worked on personal brands, ghostwritten for founders, and built her own presence online while learning what makes people pay attention to good work.

She is particularly interested in the gap between having something valuable to offer and being able to communicate that value in a way people understand.

Through her work, she helps professionals move beyond simply “creating content” to thinking more intentionally about what they want to be known for, how they communicate their expertise and how their professional reputation grows over time.

She is also a law graduate with an interest in technology and cybersecurity, and enjoys exploring the intersection between technology, communication and the way people build careers in a digital world.

Theophilus Emmanuella is a Content and Personal Branding Strategist and the founder of WordBuilt, where she helps founders and professionals communicate their ideas clearly and build a stronger presence around their work. Her work sits at the inte... Show more

Muadh is a Computer Scientist specialising in XR technologies. He is currently part of the Web Standards team at Samsung where he contributes to the evolution of W3C’s WebXR and related standards.

Muadh is a Computer Scientist specialising in XR technologies. He is currently part of the Web Standards team at Samsung where he contributes to the evolution of W3C’s WebXR and related standards. Show more

I'm a Senior Applied Scientist at Amazon with experience building scalable Agentic systems, Recommender systems, Pricing systems. I lead the development of LLM-based product retrieval and ranking systems at Amazon Advertising.

I also serve as a Co-Chair for ACM RecSys, top tier international conference in recommender systems, senior IEEE author, technical writer at HackerNoon and mentors early stage startup teams on AI/ML strategy.

I'm a Senior Applied Scientist at Amazon with experience building scalable Agentic systems, Recommender systems, Pricing systems. I lead the development of LLM-based product retrieval and ranking systems at Amazon Advertising. I also serve as a C... Show more

I help large engineering organizations improve flow, resilience, and delivery speed at scale. Building on global speaking experience and now driving continuous improvement for 1,300+ engineers at TechNL, I focus on DevSecOps, engineering effectiveness, developer experience, and product-oriented ways of working.

I help large engineering organizations improve flow, resilience, and delivery speed at scale. Building on global speaking experience and now driving continuous improvement for 1,300+ engineers at TechNL, I focus on DevSecOps, engineering effectivenes... Show more

Customer Advocate | AI Business Applications | Growth Mindset | Foodie | Animal Lover

Dillon Gustafson is a Solution Engineer at Microsoft who helps organizations turn AI innovation into real business impact through Dynamics 365 and Microsoft 365 Copilot. With 7+ years of technical sales experience, she enjoys simplifying complex technology and helping customers focus on outcomes over buzzwords. Dillon is a certified AI and business applications professional, Mandarin speaker, foodie, animal lover, and self-described professional beachgoer.

Customer Advocate | AI Business Applications | Growth Mindset | Foodie | Animal Lover Dillon Gustafson is a Solution Engineer at Microsoft who helps organizations turn AI innovation into real business impact through Dynamics 365 and Microsoft 365 ... Show more