Manager of AI and Legal Technology Adoption at an international AmLaw 200 law firm, where she helps professionals turn Microsoft 365 Copilot and generative AI into meaningful, human-centered transformation.
A seasoned speaker and trainer with nearly two decades of experience, Mel has been presenting for as long as she has been training. She delivers engaging, practical sessions in both English and Spanish, connecting with global audiences through clarity, energy, and real-world relevance. Her background spans legal technology, innovation, logistics, and aviation, allowing her to bridge business, technology, and culture with ease.
She is the co-founder of Rockstar Women in AI & Security and SabIAs, and an Advisor at Altruva.AI.
Her mission is simple: to make AI adoption human, inclusive, and transformative. One connection. One prompt. One match at a time.

Manager of AI and Legal Technology Adoption at an international AmLaw 200 law firm, where she helps professionals turn Microsoft 365 Copilot and generative AI into meaningful, human-centered transformation. A seasoned speaker and trainer with nearly... Show more

I'm founder and CTO of Sanctum SecOps LLC, architecting post-quantum PKI, multi-tenant CAs, and crypto-agility tooling for open networking and CMMC environments. I'm an active IETF participant and Internet-Draft author in LAMPS and PQUIP on PQC hybrid certificates, ACME PQC agility, and multi-tenant PKI, and hold a USPTO provisional on topology-aware PQC rotation. Using my patent-pending toolchain, I produced 133 PQC composites as a closed-source provider, verified against OpenSSL and Bouncy Castle.

I'm founder and CTO of Sanctum SecOps LLC, architecting post-quantum PKI, multi-tenant CAs, and crypto-agility tooling for open networking and CMMC environments. I'm an active IETF participant and Internet-Draft author in LAMPS and PQUIP on PQC hybri... Show more

Jordan has been a Drupal developer for 19 years.

Jordan has been a Drupal developer for 19 years. Show more

Øystein er CISO og sikkerhetsarkitekt i Defendable og jobber daglig med å sørge for at både egen virksomhet og dens kunder kan håndtere sitt risikobilde.

Øystein er utdannet Forvaltningsinformatiker fra UiO og har erfaring fra flere sektorer. Han arbeider både strategisk, taktisk og operasjonelt med å gjøre sikkerhet til en muliggjører i virksomheten med en filosofi om at sikkerhet ikke har en egenverdi - sikkerhet er en egenskap av noe annet.

Øystein er CISO og sikkerhetsarkitekt i Defendable og jobber daglig med å sørge for at både egen virksomhet og dens kunder kan håndtere sitt risikobilde. Øystein er utdannet Forvaltningsinformatiker fra UiO og har erfaring fra flere sektorer. Han ... Show more

Ziad Salah is an Independent Security Researcher and Systems Architect specializing in Adversarial Machine Learning and Explainable AI (XAI). He focuses on engineering resilient, fault-tolerant architectures and securing mission-critical AI/ML deployments where security is not an option.

Ziad Salah is an Independent Security Researcher and Systems Architect specializing in Adversarial Machine Learning and Explainable AI (XAI). He focuses on engineering resilient, fault-tolerant architectures and securing mission-critical AI/ML deploy... Show more

Soy ingeniero de sistemas, arquitecto de software y líder tecnológico con más de 20 años de experiencia. He sido CTO y director de Ingeniería, y actualmente lidero KuraVox, una iniciativa de inteligencia clínica basada en IA. Mi experiencia combina arquitectura de software, inteligencia artificial, liderazgo tecnológico y formación de equipos.

Soy ingeniero de sistemas, arquitecto de software y líder tecnológico con más de 20 años de experiencia. He sido CTO y director de Ingeniería, y actualmente lidero KuraVox, una iniciativa de inteligencia clínica basada en IA. Mi experiencia combina a... Show more

Holland is a seasoned tax attorney with extensive experience in tax credit compliance, litigation, and advisory services across federal and state jurisdictions. He has represented a diverse clientele, including corporations, pass-through entities, and individuals, before the IRS and state taxing authorities.

In his tax credit practice, he has helped clients with a wide variety of credits from federal statutory credits, including the Employee Retention Credit, Research and Development Credit, investment tax credits (Section 48 and 48E), Historic Rehabilitation Tax credits, and state tax incentives, including statutory and training credits, and negotiated incentives.

Holland is an active member of the American Bar Association, Georgia Tech Bar Association, and the Institute for Professionals in Taxation. Additionally, Holland writes about credits and incentives in his Substack newsletter, Incentive Insider.

Holland is a seasoned tax attorney with extensive experience in tax credit compliance, litigation, and advisory services across federal and state jurisdictions. He has represented a diverse clientele, including corporations, pass-through entities, an... Show more

Kelsey Ratcliffe is the Founder of KR Criminal Profiling & Analysis and a commercial security consultant with over 15 years of law enforcement experience. A former Lieutenant, child abuse investigator, hostage negotiator, and incident commander, she specializes in workplace violence prevention, behavioral threat assessment, de-escalation strategies, and employee wellness.

Kelsey helps organizations identify concerning behaviors before they escalate into violence, develop practical prevention strategies, and create safer environments for employees, customers, and stakeholders. Her presentations combine real-world experience, behavioral science, and actionable de-escalation tools that audiences can immediately apply in the workplace.

She has delivered training to construction, corporate, educational, and community audiences on topics including workplace violence prevention, behavioral indicators of risk, conflict de-escalation, and resilience through mindfulness practices.

Kelsey Ratcliffe is the Founder of KR Criminal Profiling & Analysis and a commercial security consultant with over 15 years of law enforcement experience. A former Lieutenant, child abuse investigator, hostage negotiator, and incident commander, she ... Show more

Shailyn Ortiz is a Staff DevSecOps and Platform Engineer with more than 10 years of experience in technology and multiple years working across DevOps, SRE, security, and platform engineering. He has worked with security, DevEx, compliance, and engineering teams, helping them build platforms, automation, and workflows that make it easier to deliver production-ready code.

In his day-to-day work, he uses technologies such as AWS, Kubernetes, Terraform, Python, and Go. He also works with tools such as Amazon Bedrock to build internal AI agents to support security tasks and threat hunting, incident analysis, and automation across SecOps and Platform Engineering.

Shailyn is not a rocket scientist. He is simply an engineer who enjoys solving real problems, automating things, and sharing some of the tricks he has learned along the way. He is especially passionate about leaving things better than he found them, and about how they can make DevOps, security, and AI work inside an enterprise a little simpler yet more effective.

Shailyn Ortiz is a Staff DevSecOps and Platform Engineer with more than 10 years of experience in technology and multiple years working across DevOps, SRE, security, and platform engineering. He has worked with security, DevEx, compliance, and engine... Show more

Abiodun Emiola Alabi is a Workforce Transformation Leader, AI Strategist, and founder of CareerLens AI, an AI-powered workforce intelligence and employability platform. She helps organisations and professionals navigate the changing world of work by turning emerging AI trends into practical strategies for workforce transformation.

She speaks on AI in HR, Workforce Intelligence, Responsible AI, AI Governance, Future of Work, Modern Workplace transformation, Data Privacy in the Workplace, People Analytics, and career readiness in the AI era.

Her work focuses on helping organisations become AI-ready by building the governance, skills, and workforce capabilities needed to adopt AI responsibly. She equips leaders with practical frameworks to transform workplaces, strengthen workforce decision-making, and prepare people for the future of work.

Abiodun is passionate about making AI practical, ethical, and accessible for businesses, HR professionals, educators, and emerging leaders. Her sessions are practical, engaging, and action-oriented, providing audiences with clear strategies they can implement immediately.

Abiodun Emiola Alabi is a Workforce Transformation Leader, AI Strategist, and founder of CareerLens AI, an AI-powered workforce intelligence and employability platform. She helps organisations and professionals navigate the changing world of work by ... Show more

Project and Digital Transformation Leader with over 8 years of experience driving modernization and operational efficiency in the public sector. Expert in the implementation of governance frameworks (COBIT, ISO 27001) and cybersecurity, essential to ensure operational continuity and the protection of citizens’ sensitive data. Proven track record in public sector digitalization, positioning a municipality among the top 2 nationwide, and cybersecurity speaker.

Project and Digital Transformation Leader with over 8 years of experience driving modernization and operational efficiency in the public sector. Expert in the implementation of governance frameworks (COBIT, ISO 27001) and cybersecurity, essential to ... Show more

- graduated from Cambridge with a CS degree
- spent some time at an algo trading firm building data systems
- digital nomad for 7 years
- ran a software dev firm for a few years - scaled to 30 people
- now building AI agents that run compliance processes at banks

- graduated from Cambridge with a CS degree - spent some time at an algo trading firm building data systems - digital nomad for 7 years - ran a software dev firm for a few years - scaled to 30 people - now building AI agents that run compliance p... Show more

Wojtek Blazalek is an email deliverability expert and founder of Blazalek.com. For more than 15 years, he has built, fixed, and scaled the systems behind high-volume email at companies including GetResponse, Woodpecker, and Email Industries. His work spans sender reputation, authentication, anti-abuse, lifecycle email, and platform migrations, including systems handling more than two billion messages a month. Wojtek has spoken about DMARC at Inbox Expo, regularly attends M3AAWG conferences, and writes practical guidance for teams whose products and revenue depend on email reaching the inbox.

Wojtek Blazalek is an email deliverability expert and founder of Blazalek.com. For more than 15 years, he has built, fixed, and scaled the systems behind high-volume email at companies including GetResponse, Woodpecker, and Email Industries. His work... Show more

Co-Lead / Leader AI Red Teaming OWASP AI Exchange

Behnaz Karimi is AI Security Researcher and the Founder of the RAID-AI Framework. She is also a Co-Author, Co-Lead, Leader AI Red Teaming at OWASP AI Exchange, where she actively contributes to advancing security practices for AI systems.

She has played a key role in OWASP initiatives, including contributing to the GenAI Red Teaming Guide for the OWASP Top 10 for Large Language Model Applications & Generative AI. Behnaz is a speaker at Global AppSec Barcelona and has spoken at OWASP Chapter Germany. She was also invited as a panelist on AI Governance at the ISACA Conference 2025.

Leveraging the liaison relationship between OWASP AI Exchange and EU AI Act initiatives, Behnaz has contributed technical input and support to EU AI Act–related efforts, helping align AI security and red teaming practices with emerging regulatory requirements.

With over 14 years of experience in computer engineering and network security, Behnaz has held roles such as Security Engineer, Network Administrator, and Security Consultant across diverse organizations in Germany. She brings extensive Big 4 audit experience, working with major automobile companies, and has deep expertise in secure AI software implementation, AI threat modeling, and adversarial AI resilience.

Co-Lead / Leader AI Red Teaming OWASP AI Exchange Behnaz Karimi is AI Security Researcher and the Founder of the RAID-AI Framework. She is also a Co-Author, Co-Lead, Leader AI Red Teaming at OWASP AI Exchange, where she actively contributes to adv... Show more

Cybersecurity researcher and a graduate of Best of the Best (BoB), Korea's next-generation security leader program, with a bachelor's degree in Information Security. Focused on data privacy and AI security, bridging technical security frameworks with global regulatory-compliance standards.

Cybersecurity researcher and a graduate of Best of the Best (BoB), Korea's next-generation security leader program, with a bachelor's degree in Information Security. Focused on data privacy and AI security, bridging technical security frameworks with... Show more

Gary McGraw is co-founder of the Berryville Institute of Machine Learning where his work focuses on machine learning security. He is a globally recognized authority on software security and the author of eight best selling books on this topic. His titles include Software Security, Exploiting Software, Building Secure Software, Java Security, Exploiting Online Games, and 6 other books; and he is editor of the Addison-Wesley Software Security series. Dr. McGraw has also written over 100 peer-reviewed scientific publications. Gary serves on the Advisory Boards of Legit, Irius Risk, Maxmyinterest, Vaultree, and Red Sift. He has also served as a Board member of Cigital and Codiscope (acquired by Synopsys) and as Advisor to CodeDX (acquired by Synopsys), Black Duck (acquired by Synopsys), Dasient (acquired by Twitter), Fortify Software (acquired by HP), and Invotas (acquired by FireEye). Gary produced the monthly Silver Bullet Security Podcast for IEEE Security & Privacy magazine for thirteen years. His dual PhD is in Cognitive Science and Computer Science from Indiana University where he serves on the Dean’s Advisory Council for the Luddy School of Informatics, Computing, and Engineering.

Gary McGraw is co-founder of the Berryville Institute of Machine Learning where his work focuses on machine learning security. He is a globally recognized authority on software security and the author of eight best selling books on this topic. His ti... Show more

Head of Wealth Planning - SGPB Europe https://www.linkedin.com/in/frederic-valentin-ab313920 | Member of Cercle des Fiscalistes (https://www.lecercledesfiscalistes.com) | Member of the IACF - Institute of Tax Lawyers https://www.iacf.fr | Membre of Estate Planning Skill Group (https://epsg.international/fr/)

Head of Wealth Planning - SGPB Europe https://www.linkedin.com/in/frederic-valentin-ab313920 | Member of Cercle des Fiscalistes (https://www.lecercledesfiscalistes.com) | Member of the IACF - Institute of Tax Lawyers https://www.iacf.fr | Membre of E... Show more

Derek Hone is the founder and CEO of Remnant Fieldworks Inc., a governance infrastructure company developing Verification Before Execution controls for AI agents, automated workflows, financial systems, and other high-consequence environments. He is the creator of the Proof Before Power doctrine, the Verification Before Execution framework, and the emerging RF-100 standard. Derek is also the author of 9 published books and more than 75 articles on AI governance, execution assurance, and proof-first authorization. His recent work includes a public series of preregistered hardware experiments testing authorization boundaries, stale authority, quorum control, tamper detection, changed state, and fail-closed execution.

Derek Hone is the founder and CEO of Remnant Fieldworks Inc., a governance infrastructure company developing Verification Before Execution controls for AI agents, automated workflows, financial systems, and other high-consequence environments. He is ... Show more

GM(Engg)- IoT - Cloud/DevOps/SRE | NTU | IIM-I | IIT-R | LLB | B.E Computers | Independent Director Registration: IDDB-NR-202409-064123
https://www.linkedin.com/in/gaurav-hirani/

GM(Engg)- IoT - Cloud/DevOps/SRE | NTU | IIM-I | IIT-R | LLB | B.E Computers | Independent Director Registration: IDDB-NR-202409-064123 https://www.linkedin.com/in/gaurav-hirani/ Show more

Yasmin Ahmed is a lawyer and the Co-founder and Director of Programs at FemTech Law Initiative, a women- and youth-led organization working at the intersection of law, technology, and social justice. she champions digital inclusion, literacy, and safety, advocating for an equitable and secure online environment for women and children in Uganda.
At FemTech Law Initiative, Yasmin leads initiatives that empower communities through legal and digital literacy, online safety education, and policy advocacy.

Yasmin Ahmed is a lawyer and the Co-founder and Director of Programs at FemTech Law Initiative, a women- and youth-led organization working at the intersection of law, technology, and social justice. she champions digital inclusion, literacy, and saf... Show more

Mercy Kioko is a governance and human rights practitioner with professional experience in complaints management, public accountability, stakeholder engagement, and customer service. She holds a Bachelor of Arts in History and International Studies and is passionate about advancing human rights, digital governance, peacebuilding, and public policy across Africa.

She has earned professional certifications in Disaster Management, Data Analysis, and Data Labelling, which have strengthened her analytical, problem-solving, and evidence-based decision-making skills. Her growing interest in the intersection of technology, human rights, cybersecurity, and artificial intelligence has inspired her to contribute to discussions on creating safer, more inclusive digital environments across Africa.

Mercy participated in the Kenya Internet Governance Forum in June 2026, where she engaged in multistakeholder discussions on digital governance and gained valuable insights into emerging policy challenges and opportunities shaping Africa's digital future. This experience reinforced her commitment to promoting collaborative approaches to online safety, platform accountability, digital inclusion, and responsible AI governance.

Drawing on her experience in complaints management and governance, Mercy is particularly interested in strengthening accountability and access to effective remedies for individuals affected by online harms. She advocates for African-led, rights-based approaches that protect women and children while promoting innovation, digital trust, and inclusive digital development.

Through this proposed session, Mercy aims to convene policymakers, regulators, technology companies, civil society organizations, academia, the technical community, youth representatives, and development partners to co-create practical recommendations that strengthen online safety, platform governance, and human rights in Africa's evolving digital ecosystem.

Mercy Kioko is a governance and human rights practitioner with professional experience in complaints management, public accountability, stakeholder engagement, and customer service. She holds a Bachelor of Arts in History and International Studies an... Show more

Founder of API Shield Africa, an initiative dedicated to advancing API security, AI governance, and digital trust across Africa, and the Chief Executive Officer of GovernLock, a cybersecurity and governance consultancy that helps organizations build secure, compliant, and resilient digital environments.

My work focuses on one of the fastest-evolving areas of cybersecurity: protecting cloud-native applications, APIs, and AI-powered systems as organizations accelerate digital transformation. By combining technical security with governance and risk management, he helps organizations address today's cyber threats while preparing for the security challenges emerging from autonomous AI systems.

My expertise spans API Security, Cloud Security, AI Governance, Information Security Management, Privacy Governance, and Enterprise Risk Management. I have supported organizations in implementing internationally recognized frameworks, including ISO/IEC 27001, ISO/IEC 27701 and ISO/IEC 42001, translating complex standards into practical security strategies that engineering and leadership teams can implement.

As Founder of API Shield Africa, building a platform that brings together security professionals, technology leaders, policymakers, and developers to strengthen API security and digital trust across the continent. Through research, industry engagement, and knowledge sharing, he advocates for secure innovation that enables governments and businesses to embrace AI and cloud technologies responsibly.

My conference presentations are known for combining strategic insight with practical implementation. Rather than focusing solely on theory, i draws on real-world scenarios, emerging attack patterns, and lessons learned from cloud security, governance, and API ecosystems to provide attendees with practical guidance they can apply immediately.

For CloudCon Sydney, I offers a distinctive global perspective. While many discussions on AI and API security are shaped by experiences in North America and Europe, i brings insights from one of the world's fastest-growing digital economies, where cloud adoption, financial technology, digital identity, and AI innovation are expanding rapidly. This perspective highlights challenges and opportunities that are increasingly relevant to organizations worldwide.

Attendees can expect an engaging, technically grounded session that bridges cloud architecture, API security, AI governance, and Zero Trust principles. They will leave with practical frameworks, implementation strategies, and a clearer understanding of how to secure autonomous AI agents as they become integral to modern enterprise systems.

Founder of API Shield Africa, an initiative dedicated to advancing API security, AI governance, and digital trust across Africa, and the Chief Executive Officer of GovernLock, a cybersecurity and governance consultancy that helps organizations build ... Show more

Robert Gezelter, Ph.D, DFCP, has over 30 years of experience collecting electronically-stored evidence. He has spoken extensively on electronically stored data in litigation contexts. He was also a Contributor to the Computer Security Handbook from the Third Edition (1995) to the Sixth Edition (2016?).

Dr. Gezelter did a three-year appoiintment to the IEEE Computer Society's Distinguished Visitor Program starting in 2004. The IEEE Computer Society names Dr. Gezelter a Distinguished Contributor in 2021.

He has testified on electronic evidence before State Courts and US District Courts.

Dr. Gezelter is in private practice, with clients ranging from the Fortune 10 to small businesses, both locally and internationally. He maintains his offices in Flushing, New York. He can be contacted via his firm's www site at https://www.rlgsc.com.

Robert Gezelter, Ph.D, DFCP, has over 30 years of experience collecting electronically-stored evidence. He has spoken extensively on electronically stored data in litigation contexts. He was also a Contributor to the Computer Security Handbook from t... Show more

With a background in law enforcement and cybersecurity, Steve Dyson is a senior manager at Echelon Risk & Cyber. He is highly skilled in cyber risk management, cloud security, threat mitigation, and intelligence gathering and analysis, having developed expertise in a range of cybersecurity incident response and threat hunting tools, as well as in information security system design, management, and analysis. Steve also brings a wealth of specialized experience in both Healthcare and Financial Services sectors and has a legal background focused on regulatory compliance and digital privacy. Prior to joining Echelon, Steve was a Principal Consultant at Palo Alto Networks Unit 42 focused on Cloud Security, Security Operations Center (SOC) readiness, and other GRC functions. Prior to Unit 42, he helped to build the SOC capabilities at a mid-sized regional healthcare system in Philadelphia, PA and worked as Cyber Operations Consultant for a growing consulting firm. Before entering the Cybersecurity field he worked in state law enforcement and in the USMC.

With a background in law enforcement and cybersecurity, Steve Dyson is a senior manager at Echelon Risk & Cyber. He is highly skilled in cyber risk management, cloud security, threat mitigation, and intelligence gathering and analysis, having develop... Show more

Tbc

Tbc Show more

Global Head Cyber Risk and Data Privacy - BFSI R&C - TCS

Global Head Cyber Risk and Data Privacy - BFSI R&C - TCS Show more

Seasoned Compliance and SecOps Manager with a proven track record of ensuring regulatory adherence and mitigating risks. Markel has worked with hundreds of clients from small businesses up to large Fortune 100 companies in refining their security processes to aid in the defense against threats far and wide.

Seasoned Compliance and SecOps Manager with a proven track record of ensuring regulatory adherence and mitigating risks. Markel has worked with hundreds of clients from small businesses up to large Fortune 100 companies in refining their security pro... Show more

Aaron Stanley currently heads the Security and IT functions for dbt Labs, the leading platform for data analytics engineering. Originally a sysadmin for a regional ISP, he developed the forensic technology for Stroz Friedberg, built an eDiscovery engine for Apple, and ran the cybersecurity function at Twilio before joining dbt Labs in 2023. He believes that a good security team is one that incentivizes smart risk-taking, draws on a diverse set of viewpoints and experiences, prioritizes individual growth and development, and gives back to community at-large where possible. Aaron’s long term objective–his north star–is to improve the security posture of the world.

Aaron Stanley currently heads the Security and IT functions for dbt Labs, the leading platform for data analytics engineering. Originally a sysadmin for a regional ISP, he developed the forensic technology for Stroz Friedberg, built an eDiscovery eng... Show more

Perfil Profesional: Experto en Ética, Seguridad Corporativa, Derecho y Seguridad de Infraestructuras
Competencias en Cumplimiento Legal
Profesional con licenciatura en Derecho y 10 años de trayectoria en gestión de riesgos y ética en entornos de alta seguridad. Mi experiencia combina la práctica jurídica con certificaciones técnicas avanzadas obtenidas en centros de excelencia internacionales, como IDEMIA Security, lo que me permite asesorar a organizaciones con los más altos estándares de integridad.

Formación Especializada en Seguridad y Cumplimiento (Internacional)
• Seguridad de Data Centers (IDEMIA - Francia): Formación avanzada en la protección física y lógica de centros de procesamiento de datos, enfocada en la resiliencia ética de la infraestructura crítica.
• PCI DSS (Payment Card Industry Data Security Standard): Especialización en estándares de seguridad para el manejo de datos de pago, asegurando el cumplimiento de normativas internacionales contra el fraude y la protección de la privacidad financiera.
• Splunk Enterprise Security Architect: Certificación en arquitectura de seguridad y en análisis de datos para auditorías legales y forenses.

Enfoque en Ética y Seguridad
• Sistemas de Seguridad Privada: Experiencia temprana en ética de la cadena de suministro para fabricantes globales de armamento y de seguridad (Kimber, Ruger, Dan Wesson).
• Justicia y Orden Público:
Traductor oficial del Juzgado de Alajuela durante 5 años: garantía de transparencia y ética en la interpretación de los procesos judiciales.
o Suboficial de Policía (Reserva): Compromiso con la ética del servidor público y el cumplimiento de la ley.

Experiencia Corporativa en Integridad de Datos (2010 – 2026)
Gestión de cuentas y soporte técnico senior bajo estrictos códigos de ética profesional en:
• IDEMIA / IBM / VMware / HP / Microsoft
• HPE / Dell / NetApp / TradeStation / Splunk

Áreas de Docencia y Consultoría Ética
1. Compliance en Data Centers: Normativas legales y éticas para el almacenamiento de información sensible.
2. Ética en los Contratos de Defensa: Responsabilidad legal de los contratistas internacionales.
3. Seguridad Financiera y PCI: Integridad en el manejo de activos digitales y en la prevención de delitos económicos.
4. Derechos de Autor y Ciberseguridad: Impacto legal de la tecnología en la creación artística y en la privacidad.
________________________________________

Educación y Calificaciones
• Licenciado en Derecho, Universidad Santa Lucía
• B2.2 – Auditoría Lingüística Berlitz (Inglés)
• Diseño de Despliegues de Splunk Enterprise (Architecting Splunk Enterprise Deployments)
• Fundamentos de AWS (AWS Fundamentals)
• Fundamentos de Ciberseguridad (Cybersecurity Essentials)
• Sistemas GNU/Linux
• Redes de computadoras
• Arquitecto de Seguridad de Splunk Enterprise (Splunk Enterprise Security Architect)
• Administrador de Splunk Cloud (Splunk Cloud Administrator)
• Administrador de Sistemas Splunk (Splunk System Administrator)
• Administrador de Datos Splunk (Splunk Data Administrator)
• Diagnóstico Remoto
• Estándares de Excelencia HP 2011 – Capacitación Anual
• Fundamentos de Quality Center 10
• Resolución Guiada de Problemas de HP (HP Guided Troubleshooting - HPGT)
• Capacitación sobre el consumidor
• Autor de ITRC (Redactor y Soporte para el Recurso de TI de HP)
• Centro de Soluciones Globales o GSC eSupport
• Autor de Servers SAW (Redactor para la Captura de Conocimiento SAW de HP)
CERTIFICACIONES
• Architecting Splunk Enterprise Deployments
• Splunk Cloud Administrator
• Splunk Enterprise Certified Admin
• Splunk Core Power User
• Introduction to Linux
• HP Blade Server Family
• HP ProLiant Server Family Tech
• Data Ontap 8 – Netapp
• Vranger for VMware – Dell
• VMware Virtual SAN Fundamentals – Dell
• VMware vSphere What New Foundations... – Dell
• VMware Cloud Fundamentals – Dell
• Windows Server 2008 Management – HPE
• Windows Server 2012 Management – HPE

Experiencia
IDEMIA – Technical Account Manager (TAM)
• Soporte técnico remoto, análisis de datos y respuesta a llamadas y consultas de clientes a través de múltiples canales, incluidos el chat en vivo, las llamadas de retorno (callback) y el Product Call Home.
• Verificaciones del estado del sistema (health checks) y asistencia con preguntas sobre la configuración general.
• Colaboración con otros grupos de soporte para garantizar una resolución de problemas fluida e ininterrumpida.
• Seguimiento de la actividad del cliente mediante diversas herramientas de soporte.
• Entrega de informes predictivos y proactivos sobre defectos conocidos del producto, así como recomendaciones de firmware y de código.
• Documentación y cumplimiento de las instrucciones de manejo especial.
• Mantenimiento de relaciones con los clientes mediante la participación en reuniones mensuales o trimestrales.
• Gestión de equipos de soporte.
• Capacitación para equipos técnicos.
• Gestión de la infraestructura técnica a nivel global.
• Proyecciones (forecast) para equipos técnicos.
IBM – Expert Care Technical Account Manager (TAM)
• Soporte técnico remoto, análisis de datos y respuesta a llamadas y consultas de clientes a través de múltiples canales, incluidos el chat en vivo, las llamadas de retorno (callback) y el Product Call Home.
• Verificaciones del estado del sistema (health checks) y asistencia con preguntas sobre la configuración general.
• Colaboración con otros grupos de soporte para garantizar una resolución de problemas fluida.
• Seguimiento de la actividad del cliente mediante diversas herramientas de soporte.
• Entrega de informes predictivos y proactivos sobre defectos conocidos del producto, así como recomendaciones de firmware y de código.
• Documentación y cumplimiento de las instrucciones de manejo especial.
• Mantenimiento de relaciones con los clientes mediante la participación en reuniones mensuales o trimestrales.

VMware – Palo Alto, California
Senior Technical Server Support Engineer / Premier Technical Support Professional 3 (Core Services)
• Monitoreo y gestión de servidores.
• Resolución de fallas de hardware y software (Break-and-Fix).
• Almacenamiento (Storage).
• Soporte a nivel de servidor (Server-side support).
• Soporte VMware.
• Soporte de respaldos (Backup).
• Soporte HP Nimble.
• Photon Linux.
TRIIO LLC – San Francisco, California
Technical Server Support Engineer
• Servicios de Soporte Global.
• Monitoreo y gestión de Windows Server.
• Administración de cuentas de Active Directory.
• Soporte a nivel de servidor (Server-side support).
• Soporte VMware.
• Soporte de respaldos (Backup).
• Soporte HP Nimble.
English Translator – Costa Rica
• Traductor oficial de la Corte de Alajuela.
TradeStation Costa Rica
Technical Support Engineer – Data Center Operator
• Servicios de Soporte Global.
• Enfocado en la resolución de problemas de hosts de vCenter y ESXi.
• Conocimiento en resolución de problemas (troubleshooting) relacionados con redes, almacenamiento y vCenter.
• Monitoreo y gestión de Windows Server.
• Administración de cuentas de Active Directory.

HPE Costa Rica
Technical Support Engineer – Wintel ITO
• Servicios de Soporte Global.
• Enfocado en la resolución de problemas de hosts de vCenter y ESXi.
• Conocimiento en la resolución de problemas relacionados con redes, almacenamiento y vCenter.
• Interacción con centros de datos empresariales.
• Implementación y rendimiento de sistemas virtualizados: hosts ESXi, vCenter y VMs.
• Monitoreo y gestión de Windows Server.
• Administración de cuentas de Active Directory.
• Resolución de problemas de hardware y software.
Dell
Software Support Engineer
• Resolución de problemas en aplicaciones de protección de datos.
• Resolución de problemas multiplataforma: Windows, Linux y VMware.
• Resolución de problemas en múltiples tecnologías.
• Dell’s Vranger Backup para VMware.
• Soporte remoto para Vranger.
Netapp
IT Storage Support Agent
• Soporte remoto para servidores NetApp.
• Control Manager.
• Resolución de problemas de hardware y software.
Hewlett Packard
IT Server Support Agent
• Soporte para Windows Server y Linux (Red Hat).
• Familia de servidores HP Blade.
• Familia de servidores HP ProLiant.
• Resolución de problemas de hardware y software.

Kimber Firearms / Ruger / Dan Wesson Firearms
Corporate Webmaster
• Resolución de problemas (Troubleshooting).
• Mercadeo y administración de proyectos

Miravalles Financial Company
Data Center and Customer Support
• Alojamiento (hosting) y mantenimiento de servidores.
• Soporte técnico.
• Monitoreo.
• Gestión de Windows NT.
• Gestión de cuentas de Windows.
• Gestión de Exchange.
• Atención a 250 usuarios finales en 5 provincias del país.

Publicaciones
EL QUINTO DOMINIO: Cyberwarfare y la Convención de Ginebra: Defensa de una nación sin ejército.
Publisher: Amazon.com

Cyber_merc/01: [_Environment~]# Tor (Tor, Linux, Vpn)
Publisher: Amazon.com

Protección de Derechos de Autor en Costa Rica y España: Impacto en la Creación Artística
Publisher: Amazon.com

Protege tu Mundo Digital: Ciberseguridad y Finanzas: Guía rápida para el Adulto Mayor
Publisher: Amazon.com

El Número Ganador: Cómo Dominar la Lotería en Costa Rica: Secretos de Matemáticos Aplicados a la Inteligencia Artificial
Publisher: Amazon.com

La Carretica de los dioses: Un tributo a la curiosidad infinita de Erich von Däniken
Publisher: Amazon.com

Perfil Profesional: Experto en Ética, Seguridad Corporativa, Derecho y Seguridad de Infraestructuras Competencias en Cumplimiento Legal Profesional con licenciatura en Derecho y 10 años de trayectoria en gestión de riesgos y ética en entornos de al... Show more

Peter Serzo is a published author, Enterprise Architect, Collaborator, Unifier. Shaping Comerica Bank/Fifth-Third AI evolution with real solutions via technology, strategy, security, and deployment.

Peter Serzo is a published author, Enterprise Architect, Collaborator, Unifier. Shaping Comerica Bank/Fifth-Third AI evolution with real solutions via technology, strategy, security, and deployment. Show more