Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s.

Dan is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. He doesn't just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they'll surely remember.

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including:

● “Top 100 Digital Marketers 2019” by Brand24
● “Top Customer Service Influencers of 2018” by Fit Small Business
● “15 Influencers Changing the CX [Customer Experience] Game” by WalkMe
● “50 Social Media Marketing Influencers to Follow” by TopRank Marketing

Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.

Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discov... Show more

Early on as a Marketing Director, I was a self-described conversion junkie. Nowadays, I love bringing technology and innovative thinking to complex business problems. For both, measurable results matter. Empathy and strategy are my superpowers that connect "hello world" to hello revenue using years of experience in Architecture, E-commerce, Engineering, Infrastructure, Marketing, & Sales. All in on AI and emerging real-world cognitive architectures.

Early on as a Marketing Director, I was a self-described conversion junkie. Nowadays, I love bringing technology and innovative thinking to complex business problems. For both, measurable results matter. Empathy and strategy are my superpowers that c... Show more

Benjamin has a long-term and hands-on experience with introducing, building, running, coaching and speaking about Java, Microservices (including DDD and events), Docker/Containerization, distributed/self-contained systems (SCS) and disruptive technologies.

At day he works as Tech Lead for Cloud Technologies at codecentric. At night he hacks on innovative trends like FaaS, Service Meshes, Voice UIs and IoT. At evenings he organizes workshops, talks and code retreats at the Software Crafters Community Jena (Softwerkskammer Jena) and the Java User Group Thüringen. On weekends he serves as a board member at the Java Aktuell Magazine and at the JavaLand conference – leading the Architecture and Methodology & Culture streams.

He also runs Open Data Hackathons as well as Devoxx4Kids events. Regularly he also gives university lectures on OOP, Java, Docker, Git, Project Management and Agile Methodologies. In his leisure time he enjoys road cycling, art & theaters, wine/gin/whiskey tastings and discussions about politics and improving IT organizations.

Benjamin has a long-term and hands-on experience with introducing, building, running, coaching and speaking about Java, Microservices (including DDD and events), Docker/Containerization, distributed/self-contained systems (SCS) and disruptive technol... Show more

Fatih is a Senior Manager, Core Platforms QE at SUSE, specializing in automation, infrastructure, CI/CD, DevOps, and QE.

Before joining SUSE, Fatih served as the Executive Director of the Continuous Delivery Foundation (CDF) at the Linux Foundation, where he led initiatives to enhance cross-industry and cross-community collaboration in the CI/CD domain. Prior to that, he was a Principal Developer at Ericsson, where he played a key role in several large-scale CI/CD initiatives.

Fatih is an active contributor to the open-source community. He has served on the OPNFV TSC and the CDF TOC. He founded the OPNFV Cross Community CI (XCI) project, the CDF SIGs on Interoperability and Software Supply Chain, and co-founded the OpenCI Initiative

Fatih is a Senior Manager, Core Platforms QE at SUSE, specializing in automation, infrastructure, CI/CD, DevOps, and QE. Before joining SUSE, Fatih served as the Executive Director of the Continuous Delivery Foundation (CDF) at the Linux Foundatio... Show more

Synergy creator | Initiator Generalist | All-rounder | With people. For people.
I am an Employer Branding Specialist & your personal HR Business Partner. I stand for diversity, equity & inclusion. Passionate about exploring future trends, digitalization & technologies, and their innovational potential for business developments and society.

Synergy creator | Initiator Generalist | All-rounder | With people. For people. I am an Employer Branding Specialist & your personal HR Business Partner. I stand for diversity, equity & inclusion. Passionate about exploring future trends, digitaliza... Show more

Aaron Rhodes: Speaker & Leadership Culture Coach

Aaron Rhodes is a dynamic speaker, transformative coach, and passionate leader in workplace culture. With a deep belief in the ripple effect , the idea that small, intentional changes can create profound, far-reaching impact Aaron inspires organizations to foster cultures that empower individuals and transform communities.

His journey began in Tanzania, where he worked on clean water initiatives, hygiene education, and addressing food scarcity. Witnessing the life-changing effects of sustainable processes, Aaron became driven to help organizations cultivate healthy cultures. This passion evolved into a mission: to build workplaces where employees thrive, creating a ripple effect that extends into homes and communities.

For over 15 years, Aaron has partnered with teams and leaders to identify, implement, and coach the five processes that drive thriving cultures. His vision is clear: healthy workplace cultures lead to strong families and vibrant communities.

Aaron says, “My greatest titles aren’t speaker or leader they’re Husband and Father.” He and his wife, Hannah, share a love for exploring new cooking recipes and shopping for sneakers. Their son, Zane, is an athlete who enjoys sports and training in Brazilian Jiu-Jitsu.

When you work with Aaron, you’ll experience his authentic passion for building meaningful connections and his commitment to helping you create a workplace culture that inspires growth, trust, and lasting impact.

Aaron Rhodes: Speaker & Leadership Culture Coach Aaron Rhodes is a dynamic speaker, transformative coach, and passionate leader in workplace culture. With a deep belief in the ripple effect , the idea that small, intentional changes can create pro... Show more

MVP Alumni Data Platform depuis 5 ans, je suis activement engagé dans la communauté Française autour des métiers de la data et la business Intelligence, notamment avec le Club Power BI, le Power 365, DataWelsh

Créateur et organisateur du Power 365.
Créateur de DataWelsh

Ma ligne de conduite: être simple, efficace et toujours dans la bonne humeur

MVP Alumni Data Platform depuis 5 ans, je suis activement engagé dans la communauté Française autour des métiers de la data et la business Intelligence, notamment avec le Club Power BI, le Power 365, DataWelsh Créateur et organisateur du Power 365... Show more

My purpose is to help companies to grow business through focusing on customer experience, customer loyalty, and employee engagement. I work with leadership teams to support them in building customer listening programs to better understand top priorities (where experience gaps exist and new potential is untapped) and to help establish practices across organizations to deliver an exceptional customer experience.

With 15 years of experience in the Microsoft Dynamics market, I currently work in the role of Partner Experience Lead at Companial.

I’m also a passionate ambassador of the CX management profession. I actively speak, write, and consult on this domain. As part of this journey, I co-founded the Customer Experience Managers Association (Towards Customer) in Lithuania where we build CX peers' community, exchange best practices, and seek to contribute to the further development of the CX management profession.

My purpose is to help companies to grow business through focusing on customer experience, customer loyalty, and employee engagement. I work with leadership teams to support them in building customer listening programs to better understand top priorit... Show more

Founder and Principal Consultant for Dear Watson Consulting, Greg has spent a lifetime in IT and more recently as a passionate advocate for Microsoft Power BI and the Power Platform. Greg has extensive experience in developing and deploying Power Platform solutions to a wide array of industries and organisations. Trainer, Speaker, Content Creator and Data Platform MVP since 2020

Founder and Principal Consultant for Dear Watson Consulting, Greg has spent a lifetime in IT and more recently as a passionate advocate for Microsoft Power BI and the Power Platform. Greg has extensive experience in developing and deploying Power Pla... Show more

Helping businesses of all shapes and sizes find and reach their vital audience. Brian is the founder and CEO of Black Raven, a full service marketing agency with a focus on helping firms working in private capital. Balancing the power of storytelling with the necessity of solid marketing operations, Brian brings his background in creative craftsmanship to the art of business.

Helping businesses of all shapes and sizes find and reach their vital audience. Brian is the founder and CEO of Black Raven, a full service marketing agency with a focus on helping firms working in private capital. Balancing the power of storytelling... Show more

Hello! I'm Alfredo Rodríguez, known in the underworld as "DrakoRod," a PostgreSQL Solutions Architect at Wolfgres Postgres Enterprise. Over the past few years, I've been constantly studying and designing PostgreSQL-based solutions for multiple platforms. I love free software, rock/metal, and beer.

Hello! I'm Alfredo Rodríguez, known in the underworld as "DrakoRod," a PostgreSQL Solutions Architect at Wolfgres Postgres Enterprise. Over the past few years, I've been constantly studying and designing PostgreSQL-based solutions for multiple platfo... Show more

Flávio is a business intelligence professional with over ten years of experience, primarily focusing on data integration and data modelling for user consumption. He has worked in various industries, including telecommunications, consumer services, online gaming, and information technology.
Founded booldata, a company that breathes agile and scalable Business Intelligence solutions, and is now enabling customers to make the best data-driven decisions.

Flávio is a business intelligence professional with over ten years of experience, primarily focusing on data integration and data modelling for user consumption. He has worked in various industries, including telecommunications, consumer services, on... Show more

Victor is an engineer, author, and entrepreneur with over 25 years of technical leadership and hands-on development experience. Victor has worked in various industries, including semiconductors, health care, and cyber security. He is currently building security telemetry and MDM at Fleet Device Management.

Victor is an engineer, author, and entrepreneur with over 25 years of technical leadership and hands-on development experience. Victor has worked in various industries, including semiconductors, health care, and cyber security. He is currently buildi... Show more

Ho fatto lo sviluppatore full-stack per 14 anni, ad un certo punto ho scoperto l'agilità ed è nata una forte passione che mi ha portato ad approfondire i temi del coaching e della leadership.

Dopo un'esperienza da Scrum Master, oggi lavoro come consulente e accompagno le aziende e i team nel loro percorso di transizione verso uno sviluppo agile di prodotti.

Nel tempo libero mi piace camminare, suonare la chitarra e navigare sul web.

Ho fatto lo sviluppatore full-stack per 14 anni, ad un certo punto ho scoperto l'agilità ed è nata una forte passione che mi ha portato ad approfondire i temi del coaching e della leadership. Dopo un'esperienza da Scrum Master, oggi lavoro come co... Show more

After an atypical career in law, the arts and video games, I chose to retrain in development. My desire to promote continuous improvement and communication led me to become a Scrum Master, Agile Coach, Systemic Professional Coach and Responsible Digital Lead. As a professional facilitator for the Fresque du Climat et du Numérique, I am constantly learning about the ecological transition, responsible digital technologies and sociology. Involved in Time For The Planet and supporting women in the digital world. As a theater practitioner, I find it a way of creatively exploring and communicating. What drives me: helping companies and individuals to integrate climate and social issues into their practices.

After an atypical career in law, the arts and video games, I chose to retrain in development. My desire to promote continuous improvement and communication led me to become a Scrum Master, Agile Coach, Systemic Professional Coach and Responsible Digi... Show more

As an Engineering Manager at The Times, I oversee and manage all engineering teams in Times Media, across three different domains: web, mobile, and platform. With over 18 years of experience in the tech industry, I have developed and implemented career development plans, revamped the interview process, and provided regular feedback and coaching to engineers, helping them grow their skills and careers.
I am also passionate about the community aspect in tech and actively involved in several initiatives that aim to empower and inspire diverse and inclusive audiences. I am the Lead Organizer of GDG Cloud London, where we host events, workshops, and talks on cloud technologies and best practices. I am also the Founder and Mentor of GDG Academy, a mentorship program that pairs university students from prestigious institutions with experienced mentors in the tech industry, and offers them internship opportunities. Additionally, I am the Founder of ChatGDG, a weekly podcast where we talk about tech and community along with doing full coverage of tech events and conferences.

As an Engineering Manager at The Times, I oversee and manage all engineering teams in Times Media, across three different domains: web, mobile, and platform. With over 18 years of experience in the tech industry, I have developed and implemented care... Show more

Today's complex environment demands leadership that not only understands change but thrives on it. I collaborate with #teams and #organizations to develop an #agile culture centred on adaptability and continuous learning, ensuring they are fully prepared to adapt and excel in ever-evolving circumstances.

Today's complex environment demands leadership that not only understands change but thrives on it. I collaborate with #teams and #organizations to develop an #agile culture centred on adaptability and continuous learning, ensuring they are fully prep... Show more

25+ Years in the industry. Co founded a managed hosting business in China at the turn of the millennium before going on to spend time at AWS, Adobe and Versent. Earning trust one customer at a time.

25+ Years in the industry. Co founded a managed hosting business in China at the turn of the millennium before going on to spend time at AWS, Adobe and Versent. Earning trust one customer at a time. Show more

I solve the $2M problems that happen when brilliant technology meets confused humans.

Over the past decade, I've built AI platforms that generate $5M ARR, transformed failing products into 340% growth stories, and led 50,000+ user migrations with zero downtime. But here's what I've really learned: the biggest technology challenges aren't technical at all. They're psychological.

With my Master's in Social Data Science from Oxford, I've spent my career at the intersection where human behavior meets enterprise technology. I've worked across healthcare, finance, and global consulting at Accenture, consistently discovering that the same patterns emerge everywhere: smart people make predictable, irrational decisions about technology adoption.
I'm the product leader who gets called in when expensive AI implementations sit unused, when teams resist change despite obvious benefits, or when leadership needs someone who can translate between C-suite vision and developer reality. My "human first AI" framework is now adopted by 3 Fortune 500 companies because it works with human psychology rather than against it.
My superpower is turning complex technological chaos into revenue generating clarity. I've reduced patient wait times from 48 hours to 4 hours, cut compliance review time by 87%, and helped teams embrace AI tools they initially feared. I understand both the technical possibilities (Python, TensorFlow, cloud architecture) and the human realities (cognitive bias, change resistance, team dynamics) of making technology actually work.

Whether I'm speaking about AI manipulation psychology, the neuroscience of developer attention, or why brilliant teams make terrible technology decisions, I bring data driven insights combined with real world war stories from the trenches of enterprise transformation.
I
believe the future belongs to leaders who understand that every technology problem is fundamentally a people problem. And people problems are endlessly fascinating to solve.

I solve the $2M problems that happen when brilliant technology meets confused humans. Over the past decade, I've built AI platforms that generate $5M ARR, transformed failing products into 340% growth stories, and led 50,000+ user migrations with ... Show more

Meet Stephanie, the dynamo who kick-started her career in cost accounting and manufacturing operations. But it wasn't until she was handed the reins of the company's first ERP implementation that she truly fell head over heels. Using technology to optimize effective business processes was a game changer. Fast forward 20+ years and over 500 projects later, Stephanie has become the go-to solution architect who doesn't mess around and just gets things done.

When she's not wowing audiences as a presenter, speaker, or blogger, you can find her donning her hat as a certified Microsoft Dynamics Business Central professional. And let's not forget her juggling act managing product, presales activities, and building professional services practices. Now, she's the brains behind Elliott Clark Consulting, a Microsoft partner that's turning consulting services on their head.

Stephanie's mantra? ERP implementations don't have to be a drag! She's on a mission to prove that they can be effective, affordable, and downright awesome. By sprinkling in her magic dust of change management and business process transformations, she makes sure her clients have a rockstar experience.

Meet Stephanie, the dynamo who kick-started her career in cost accounting and manufacturing operations. But it wasn't until she was handed the reins of the company's first ERP implementation that she truly fell head over heels. Using technology to op... Show more

Dr. Teaa Allston-Bing (Dr. TAB), Human Resources Director for the City of Peachtree City, is an accomplished HR professional with 20 years in the industry (15 years in local government). She is responsible for developing and implementing policies and procedures that positively impact productivity and overall employee satisfaction. Dr. TAB specializes in training and development, talent management, employee relations, compensation, benefits administration, wellness programs and risk management. Dr. TAB is a training instructor for the University of Georgia’s Carl Vinson Institute of Government, where she teaches Human Resources classes to municipal elected officials and staff.

Dr. TAB currently serves as President of the Georgia Public Employer Labor Relations Association, Immediate Past President of the Georgia Local Government Personnel Association, and Past Vice President of Membership for the National Association of African Americans in Human Resources-Atlanta Chapter. She also sits on several advisory councils and board of directors. She is a certified Professional in Human Resources through the Human Resources Certification Institute, the Society for Human Resource Management, and an Advanced Certified Human Resources Manager through the University of Georgia. She holds a Doctor of Business Administration degree in HR from Capella University.

Dr. TAB is originally from the greater St. Louis metro area. In her spare time, you can find her on her rollerskates three times a week or riding her Harley Iron 883 Sportster motorcycle!

Dr. Teaa Allston-Bing (Dr. TAB), Human Resources Director for the City of Peachtree City, is an accomplished HR professional with 20 years in the industry (15 years in local government). She is responsible for developing and implementing policies and... Show more

Cristher Castro is an entrepreneurial luminary and CNCF Ambassador, recognized for her pivotal role in advancing cloud-native technologies in Latin America. As Co-founder and COO of Cuemby, she has demonstrated exceptional skill in both business leadership and community building. Her dedication to fostering educational opportunities and narrowing equality gaps is evidenced through her impactful initiatives. Cristher's leadership in organizing the first in-person Kubernetes community event in Latin America is a testament to her commitment to technological advancement and collaboration in the region.

Cristher Castro is an entrepreneurial luminary and CNCF Ambassador, recognized for her pivotal role in advancing cloud-native technologies in Latin America. As Co-founder and COO of Cuemby, she has demonstrated exceptional skill in both business lead... Show more

Ing. en sistemas, Co-fundador de CSN y Proticket, Miembro del Java User Group y AWS User Group Guatemala, especializado en crear soluciones seguras y escalables sobre la nube de AWS. He liderado proyectos en sectores de salud, educación, BPO's, conciertos y plataformas digitales, combinando inteligencia artificial, servicios serverless y visión de negocio. Actualmente impulso iniciativas tecnológicas que optimizan procesos y mejoran la experiencia.

Ing. en sistemas, Co-fundador de CSN y Proticket, Miembro del Java User Group y AWS User Group Guatemala, especializado en crear soluciones seguras y escalables sobre la nube de AWS. He liderado proyectos en sectores de salud, educación, BPO's, conc... Show more

Having loved NAV/BC as a user, Aldeen has taken her experiences and learnings from the Food Manufacturing and Operations world and transformed them into valuable insights. Now as a Senior Consultant and Trusted Business Advisor, she continues to challenge the boundaries of technology and employ innovative solutions to empower users and drive real business results.

Having loved NAV/BC as a user, Aldeen has taken her experiences and learnings from the Food Manufacturing and Operations world and transformed them into valuable insights. Now as a Senior Consultant and Trusted Business Advisor, she continues to chal... Show more

Dr. Kayvon K is a Simplifier and Profit Coach who helps solo-fractionals and consultants build profitable, sustainable businesses. After earning his M.D. and realizing medicine wasn’t his path, he dove into entrepreneurship, growing multiple businesses and attracting clients like Nokia. Since 2006, he’s created practical frameworks to help business owners increase income, regain clarity, and get unstuck. Known for turning complex concepts into clear, actionable steps, Kayvon specializes in helping fractional professionals master business development through his signature “Connection to Conversion” approach. He’s a Master Level Certified Productivity Coach, a Certified Fascinate Advisor, and a graduate of Seth Godin’s altMBA. His mission: eliminate overwhelm and make implementation doable.

Dr. Kayvon K is a Simplifier and Profit Coach who helps solo-fractionals and consultants build profitable, sustainable businesses. After earning his M.D. and realizing medicine wasn’t his path, he dove into entrepreneurship, growing multiple business... Show more

Ray is a Community Manager at PingCAP where he is helping to grow the TiDB community. Prior to PingCAP, Ray managed open source communities at Cube Dev, GitLab and the Linux Foundation. Ray has been a speaker at open source conferences such as All Things Open, Community Leadership Summit, FOSDEM, GitLab Commit, Open Source Summit, and SCaLE.

Ray lives in Sunnyvale, CA with his wife and daughter and all three are loyal season ticket holders of the Bay FC women's soccer team.

Ray is a Community Manager at PingCAP where he is helping to grow the TiDB community. Prior to PingCAP, Ray managed open source communities at Cube Dev, GitLab and the Linux Foundation. Ray has been a speaker at open source conferences such as All Th... Show more

Aikerim is a data-driven healthcare finance professional specializing in Revenue Cycle Management and financial optimization. As a Senior BI Analyst at Memorial Healthcare System, she leverages data analytics, SQL, Tableau, and EPIC EHR to identify payment discrepancies and enhance financial efficiency.

With a Master of Science in Data Analytics from Nova Southeastern University and extensive experience in large-scale healthcare data systems, she has played a pivotal role in modernizing payment integrity processes.

A 2024 Women Changing the World Awards Winner, Aikerim is passionate about using data science to preserve government funds, prevent revenue leakage, and drive innovation in healthcare finance. She regularly presents at industry events, sharing insights on leveraging machine learning and data analytics to optimize revenue cycle performance.

Aikerim is a data-driven healthcare finance professional specializing in Revenue Cycle Management and financial optimization. As a Senior BI Analyst at Memorial Healthcare System, she leverages data analytics, SQL, Tableau, and EPIC EHR to identify p... Show more

With over 20 years of experience in the fields of IT, Linux and Devops, Now I'm leading the Observability team at Outbrain, dealing with Outbrain's huge scaling challenges.

With over 20 years of experience in the fields of IT, Linux and Devops, Now I'm leading the Observability team at Outbrain, dealing with Outbrain's huge scaling challenges. Show more

I am a data-driven design strategist.
I specialise in transforming raw data into blueprints for intelligent, human-centred services and products. With a career spanning MI, data engineering and data solutions, I see data as a design tool that powers innovation. I champion a design philosophy that places human needs, ethical considerations and user control at the forefront of AI-driven automation.
I advocate for technology designed to enhance, rather than dictates human experience.

I am a data-driven design strategist. I specialise in transforming raw data into blueprints for intelligent, human-centred services and products. With a career spanning MI, data engineering and data solutions, I see data as a design tool that power... Show more

I’m a Power Platform and Microsoft Dynamics Developer with 4 years of experience building and deploying customized business solutions using Microsoft technologies. I specialize in leveraging Power Apps, Power Automate, and Power BI to automate processes, enhance user experiences, and provide actionable insights.

I have hands-on experience working with Microsoft Dynamics 365 CRM and ERP, creating tailored solutions to improve workflows across sales, customer service, and operations. I design custom Power Apps to meet unique business needs and use Power Automate to streamline processes, ensuring efficiency. Additionally, I build interactive Power BI dashboards to deliver data-driven insights for better decision-making.

I am currently leading a team of 24 developers from a technical perspective.

I’m a Power Platform and Microsoft Dynamics Developer with 4 years of experience building and deploying customized business solutions using Microsoft technologies. I specialize in leveraging Power Apps, Power Automate, and Power BI to automate proces... Show more