James Philips is a Senior Cloud Solutions Architect with Microsoft and the former Chief Information Officer at Rev.io. With over 25 years of experience in both large, complex organizations and fast-growing SMB environments. Spending a majority of that time being responsible for overall systems architecture, performance, database management, data migration, analytics and long-term technology strategy to ensure its system performs optimally to meet evolving client needs.

In total, James has managed and led teams in database administration and application development at over a dozen companies, while also managing his own independent consulting engagements on several occasions.

James Philips is a Senior Cloud Solutions Architect with Microsoft and the former Chief Information Officer at Rev.io. With over 25 years of experience in both large, complex organizations and fast-growing SMB environments. Spending a majority of th... Show more

Growth Product Manager @ Integrate | COO @ Agency 99 | Host @ CouzinTech Podcast | Community Lead @ The Product Leaders

Growth Product Manager @ Integrate | COO @ Agency 99 | Host @ CouzinTech Podcast | Community Lead @ The Product Leaders Show more

Licensed Barber Stylist, Former Marketing Manager, and Life Coach, Jessica Cockerham hails from the Blue Ridge Mountains in NC. Known as Jessica She Cutz her experience working closely with big named companies like the The NBA, PGA Tour and Jack Daniels brands allows her to bring her business expertise to the Hair industry.

Licensed Barber Stylist, Former Marketing Manager, and Life Coach, Jessica Cockerham hails from the Blue Ridge Mountains in NC. Known as Jessica She Cutz her experience working closely with big named companies like the The NBA, PGA Tour and Jack Dan... Show more

Roger delivers smart, strategic Microsoft 365 solutions that connect technology, organization, and culture. As a Senior Cloud Advisor specializing in Copilot, Modern Work, Security, and Compliance, he helps businesses navigate their digital transformation—with clear strategy, hands-on expertise, and a sharp focus on what really matters. His home base? techtask consulting, a boutique Swiss IT consultancy.

Roger delivers smart, strategic Microsoft 365 solutions that connect technology, organization, and culture. As a Senior Cloud Advisor specializing in Copilot, Modern Work, Security, and Compliance, he helps businesses navigate their digital transform... Show more

Why do some Customer Success Managers turn renewals into expansions and earn executive trust, while others struggle to get a seat at the table?

After 16 years working in Customer Success and Sales across global SaaS companies, I’ve learned one simple business truth: success isn’t about the product you sell, it’s about the value story you tell and the confidence to tell it.

That’s what turns good CSMs into trusted business partners, and Customer Success teams into true revenue engines.

Yet too many teams are still stuck in reactive check-ins, feature talk, and generic QBRs that don’t move the needle.

That’s where I come in.

I help Customer Success teams turn everyday conversations into revenue-driving moments, so they stop proving their worth and start driving business growth.

Through my workshops, keynotes, and coaching programs, I’ve helped thousands of CSMs build commercial confidence, speak the language of executives, and drive measurable impact.

Over the past few years, I’ve trained and spoken for companies including Microsoft, Atlassian, Ometria, Workiva, Flywire, GSMA, Productsup, Amplify Education, HealthLink Dimensions, Arbor, and iBinder, helping them transform Customer Success from a support function into a core driver of expansion and retention.

✅ 5,000+ CS professionals trained globally
✅ 70+ RevUP Academy alumni promoted into leadership
✅ Workshops delivered across EMEA, US, and APAC

Because in today’s market, being great at Customer Success isn’t enough. You have to prove business impact, influence executives, and connect customer outcomes directly to revenue.

The companies that win are the ones who train their CS teams to think and speak like revenue leaders.

⸻

Ways to work with me:
🚀 For CS Leaders & Teams: Book a workshop or keynote to train your team to sell value with confidence
🎓 For CS Professionals: Join RevUP Academy to build the commercial mindset that drives revenue
🎤 For Events & Conferences: Bring me in as a keynote speaker on the future of Customer Success

More info here: https://www.thecustomersuccesspro.com

Book a call with me: https://fantastical.app/anikazubair/team-event

Why do some Customer Success Managers turn renewals into expansions and earn executive trust, while others struggle to get a seat at the table? After 16 years working in Customer Success and Sales across global SaaS companies, I’ve learned one sim... Show more

David is an engineer with 20+ years of IT experience working in software development, quality assurance, and data science.
He is currently a Senior Automation Engineer for the First National Bank of Omaha (FNBO), a midwestern-based bank managing over $30 billion in assets.

David is an engineer with 20+ years of IT experience working in software development, quality assurance, and data science. He is currently a Senior Automation Engineer for the First National Bank of Omaha (FNBO), a midwestern-based bank managing ov... Show more

Shubhangi is an award winning experienced professional in data and AI worked in Fortune 500 companies like Tata Consultancy Services to agile start-ups. She has a background in computer science engineering with an MSc in Business Analytics from the University of Bath, UK. She works as a Senior Analyst at a leading FTSE100 company in financial services and insurance in the UK. Previously, she led multiple projects at ICS AI Ltd, a Microsoft UK inner circle partner, focusing on artificial intelligence and data at the forefront of technology for the public sector in the UK. She has spent nearly a decade in data analytics, data science, data strategy, and AI, leveraging algorithms to extract insights, identify patterns, and understand human language in large datasets. She leads the London Chapter for Women In Data which is a platform for tech enthusiasts of all backgrounds to connect, grow and learn together. She is a verified expert and mentor at TopMate. She has also been the judge of Datathon 2024 and has delivered sessions in over 10 countries. She has also been nominated for several awards including WomenTechNetwork global awards.

Shubhangi is an award winning experienced professional in data and AI worked in Fortune 500 companies like Tata Consultancy Services to agile start-ups. She has a background in computer science engineering with an MSc in Business Analytics from the U... Show more

Lisa Glenn is a Business Architect and IT Integration Consultant who helps operations‑intensive organizations de‑risk major tech initiatives by diagnosing how work actually happens across people, systems, handoffs, and data. With 20+ years of experience consulting at companies like Alaska Airlines, Starbucks, T‑Mobile, and Microsoft, she specializes in end‑to‑end process discovery, launch readiness, and in‑flight project recovery, giving leaders clear, practical roadmaps before problems become expensive.

Lisa Glenn is a Business Architect and IT Integration Consultant who helps operations‑intensive organizations de‑risk major tech initiatives by diagnosing how work actually happens across people, systems, handoffs, and data. With 20+ years of experie... Show more

Coach Disciplined Agile et SAFe SPC, Sedera accompagne les organisations dans leurs transformations stratégiques pour générer rapidement un impact tangible, tant pour lignes d’affaires que pour les équipes de livraison. Il se distingue avec une approche data-driven et une approche unique de modélisation prédictive.

Au fil de ses expériences, il a adopté un approche pragmatique destinée à faire rapidement une différence significative autour de lui. Responsable du programme de bénévolat STIM@CGI, il met en œuvre cette démarche pour inspirer les experts TI de demain dans les écoles défavorisées à travers le Québec. En 2024, ce programme d'implication sociale s'est vu décerné une prestigieux Mercure par la Fédération des chambres de commerce du Québec. C’est une belle évidence que l'agilité, c'est beaucoup plus qu'une méthode de travail. C'est un accélérateur de valeur, dans nos mandats, dans nos carrières, dans nos entreprises mais aussi pour développer notre communauté.

Coach Disciplined Agile et SAFe SPC, Sedera accompagne les organisations dans leurs transformations stratégiques pour générer rapidement un impact tangible, tant pour lignes d’affaires que pour les équipes de livraison. Il se distingue avec une appro... Show more

Corporate culture is the least utilized superpower for business success. That is why it is best suited to gaining a competitive advantage.

Corporate culture is the least utilized superpower for business success. That is why it is best suited to gaining a competitive advantage. Show more

Endre is a Co-Founder of Causely, where he’s building the IT industry’s first causal reasoning. Previously, Endre was VP of Advanced Engineering at Turbonomic. Prior to Turbonomic, Endre was a VP at Goldman Sachs. Endre holds an M.E. in Electrical Engineering from the Technical University of Budapest and a Ph.D. in Electrical Engineering from Stevens Institute of Technology.

Endre is a Co-Founder of Causely, where he’s building the IT industry’s first causal reasoning. Previously, Endre was VP of Advanced Engineering at Turbonomic. Prior to Turbonomic, Endre was a VP at Goldman Sachs. Endre holds an M.E. in Electrical En... Show more

Christophe Martinot is an international speaker, transformation advisor, and author of SPIRAL UP®, a framework designed to help individuals, teams, and organizations grow stronger through agility and resilience.

A former executive with over two decades of leadership experience in FMCG, pharma, and medical devices, Christophe has held strategic roles at L’Oréal, Danone, Abbott, and Sanofi.

As Managing Director and Co-Founder of SeedingEnergy, he now guides organizations across the USA, UK, and Europe in redefining their ways of working, building cultures that are more agile, human-centered, and purpose-driven.

He is a co-author of the Agile Customer Centricity Manifesto, part of the global leadership group shaping Agile Marketing Manifesto 2.0, and a co-initiator of the Business Agility Hub.

Christophe also shares his passion for agility and transformation with the next generation of leaders, teaching Agile Ways of Working at IED Barcelona and as a guest professor at ESADE.

A pragmatic optimist, he brings energy, empathy, and real-world experience to every stage, inspiring leaders and teams to Spiral Up through every challenge.
He works fluently in English, French, and Spanish.

Christophe Martinot is an international speaker, transformation advisor, and author of SPIRAL UP®, a framework designed to help individuals, teams, and organizations grow stronger through agility and resilience. A former executive with over two de... Show more

I am an Azure Data Architect specialising in Microsoft Fabric, with 25 years of experience designing secure, scalable analytics platforms across both on-premises and Microsoft Azure environments. As a 10x Microsoft Certified Professional, I focus heavily on Fabric Security and the emerging wave of AI-powered capabilities within the platform.

I share insights regularly on LinkedIn, deliver Microsoft Fabric Analyst in a Day (FAIAD) workshops, and speak at community events including the Manchester Power BI & Fabric User Group. My work spans end-to-end platform design from data warehousing and modelling to real-time analytics and Power BI.

My current focus area is Fabric Data Agents, and how organisations can safely leverage autonomous, AI-driven workflows to enhance productivity, governance, and data quality.

Attendees can expect clear, practical guidance drawn from real implementations and hands-on experimentation with the newest Fabric features.

I am an Azure Data Architect specialising in Microsoft Fabric, with 25 years of experience designing secure, scalable analytics platforms across both on-premises and Microsoft Azure environments. As a 10x Microsoft Certified Professional, I focus hea... Show more

Christian is an UX/HAX Principal Consultant at Optimizer.pt, Writer, and Trainer. He drives the development of award-winning, user-centered product solutions through UX research and Behavior design. With over 20 years of international experience, he contributes to Singularity University, Nomura Research Institute Japan, and many more. He is a published author on UX, AI Product Design and Behavior Design topics. He is teaching UX Leadership, Behavior Design and Human-Centered AI Experiences (HAX) at TheStarter.io

Christian is an UX/HAX Principal Consultant at Optimizer.pt, Writer, and Trainer. He drives the development of award-winning, user-centered product solutions through UX research and Behavior design. With over 20 years of international experience, he ... Show more

I build Business Intelligence (BI) systems that help companies make smart decisions based on facts instead of gut feeling. I specialise in Power BI to do this.

As it’s often said, “if you can’t measure it, you can’t manage it!”. In the real world, data is messy so I'm all about setting up robust systems to structure it right and eliminate mind-numbing manual tasks through automation.

The end result are highly captivating dashboards that leverage cutting edge BI tech and have an actual impact in day-to-day operations.

I build Business Intelligence (BI) systems that help companies make smart decisions based on facts instead of gut feeling. I specialise in Power BI to do this. As it’s often said, “if you can’t measure it, you can’t manage it!”. In the real world,... Show more

I have more than 25 years of experience in consulting, implementation, project management, and change management, primarily focused on Microsoft Dynamics NAV and Business Central. Over the years, I’ve helped organizations navigate complex system upgrades, streamline processes, and adopt technology that drives meaningful business results.

As Co-Founder of Elephas, I lead ERP consulting and implementation projects designed to align business goals with smart, scalable systems. My passion is helping teams succeed through structured change and practical, user-focused solutions that make technology work for people—not the other way around.

I have more than 25 years of experience in consulting, implementation, project management, and change management, primarily focused on Microsoft Dynamics NAV and Business Central. Over the years, I’ve helped organizations navigate complex system upgr... Show more

Edgar is a product leader driving cutting-edge AI solutions that enhance application security, developer tooling, and IDE experiences. He has delivered transformative features such as automatic vulnerability remediation, contextual security education, and advanced reachability analysis for vulnerable functions. With a strong software engineering background, Edgar is passionate about building AI-powered tools that empower developers, streamline secure coding, and provide real-time, context-aware support. His work bridges AI innovation with developer productivity, making security and code quality more accessible and actionable.

Edgar is a product leader driving cutting-edge AI solutions that enhance application security, developer tooling, and IDE experiences. He has delivered transformative features such as automatic vulnerability remediation, contextual security education... Show more

Richard Hoehn is the co-founder and CTO of Aerton, an Ag Tech logistics platform focused on solving complex routing and scheduling challenges for rural America. He previously founded and successfully exited FreightWise, a leading logistics SaaS platform, and has deep technical experience building high-value, user-centric applications that turn messy operational problems into usable software.

Richard is also studying this space as a PhD student in Computational & Data Science, with a research focus on reinforcement learning (RL) and optimization for real-world logistics.

Richard Hoehn is the co-founder and CTO of Aerton, an Ag Tech logistics platform focused on solving complex routing and scheduling challenges for rural America. He previously founded and successfully exited FreightWise, a leading logistics SaaS platf... Show more

Having loved NAV/BC as a user, Aldeen has taken her experiences and learnings from the Food Manufacturing and Operations world and transformed them into valuable insights. Now as a Senior Consultant and Trusted Business Advisor, she continues to challenge the boundaries of technology and employ innovative solutions to empower users and drive real business results.

Having loved NAV/BC as a user, Aldeen has taken her experiences and learnings from the Food Manufacturing and Operations world and transformed them into valuable insights. Now as a Senior Consultant and Trusted Business Advisor, she continues to chal... Show more

Amber Vanderburg is a multi-award winning businessperson, keynote speaker, author, and founder of the international learning development company, The Pathwayz Group, which has led 800,000+ learners in more than 75 countries in action-focused learning journeys. Amber's history in talent development includes authoring top-reviewed online learning courses for platforms such as LinkedIn Learning, Lecturio, and PluralSight, acting as Director of a national education leadership company, and coaching with professional sports team academies in Asia. In 2022, she published her first business adventure book "Uniquely Better" about building higher team performance.

Speaking engagements:
https://www.youtube.com/playlist?list=PLMNcx7Jwk9Sp6WxuvrfOOBqdP9440SKl0

Amber Vanderburg is a multi-award winning businessperson, keynote speaker, author, and founder of the international learning development company, The Pathwayz Group, which has led 800,000+ learners in more than 75 countries in action-focused learning... Show more

I'm a chartered information technology professional, and i've been in Information Technology for 38 years, and have held just about every role, from operations, programming, analysis, business development, software engineering and solution architecture. I started work in ITT electronics before moving to Ashton Tate (Dbase!). I then joined Netscape Corporation as the European Applications Manager and then Bid.com as European Project Manager. I then moved into Healthcare with the National Health Service and HealthTrust Europe where I held a variety of roles. I've spoken at conferences on the adoption of cloud technologies, the influence of personal technology on the enterprise, and the socialisation of IT. I joined DBD at the beginning of 2025 as they started their transition into fully cloud enabled technologies.

I'm a chartered information technology professional, and i've been in Information Technology for 38 years, and have held just about every role, from operations, programming, analysis, business development, software engineering and solution architectu... Show more

Giulia is a data engineer and Power Platform enthusiast who happily lives in the world of Power BI charts, Power Automate flows, and Power Apps buttons that actually get things done. A former teacher, she still can’t resist explaining everything—but now with fewer worksheets and more automation jokes. She loves helping people realize that data doesn’t have to be scary… unless you forget to refresh it.

Giulia is a data engineer and Power Platform enthusiast who happily lives in the world of Power BI charts, Power Automate flows, and Power Apps buttons that actually get things done. A former teacher, she still can’t resist explaining everything—but ... Show more

Tech strategist, automation geek, and Microsoft 365 evangelist. Luis Juarez helps businesses ditch the busywork, embrace AI, and get the most out of their digital workplace. As CEO of Inside View Global and founder of VAN 365 View, he’s all about building smarter solutions and thriving communities. When he’s not demystifying the cloud, he’s mentoring startups, championing youth entrepreneurship, and proving that work can be both productive and fun.

Tech strategist, automation geek, and Microsoft 365 evangelist. Luis Juarez helps businesses ditch the busywork, embrace AI, and get the most out of their digital workplace. As CEO of Inside View Global and founder of VAN 365 View, he’s all about bui... Show more

Tao Chun Liu is a PMI Global Summit Speaker 2024, PMI AI SME, PMO Impact Summit Speaker, and PMIEF Superstar Volunteer with an impressive track record in AI and Agile. He has conducted over 50 Gen AI workshops, delivered 30 speaking engagements on AI and Agile internationally, and collaborated in research with over five organizations.

With seven years of experience in AI and eight years in Agile, Tao holds PMP, AHPP, and DASSM credentials, establishing himself as a leading authority in project management. He has successfully completed numerous multimillion-dollar projects, and as an Agile coach and Scrum Master, he has led over 2500 sprints, ensuring smooth Agile implementation.

Tao’s deep understanding of AI technologies in project management sets him apart, backed by his extensive experience in AI projects. His involvement in digital transformation projects has further refined his ability to navigate complex organizational landscapes.

Dedicated to shaping the future of project management, Tao equips professionals with the knowledge needed to excel in the evolving AI and project-driven economies. Through his speaking engagements, he shares insights, methodologies, and strategies, helping others embrace opportunities in the Generative Artificial Intelligence and Project Economy era.

Tao Chun Liu is a PMI Global Summit Speaker 2024, PMI AI SME, PMO Impact Summit Speaker, and PMIEF Superstar Volunteer with an impressive track record in AI and Agile. He has conducted over 50 Gen AI workshops, delivered 30 speaking engagements on AI... Show more

Hello! I'm Alfredo Rodríguez, known in the underground as "DrakoRod," a PostgreSQL Solutions Architect at Wolfgres Postgres Enterprise. Over the past few years, I've been constantly studying and designing PostgreSQL-based solutions for multiple platforms. I love open source, rock/metal, and beer.

Hello! I'm Alfredo Rodríguez, known in the underground as "DrakoRod," a PostgreSQL Solutions Architect at Wolfgres Postgres Enterprise. Over the past few years, I've been constantly studying and designing PostgreSQL-based solutions for multiple platf... Show more

Josh Harr is a senior cybersecurity advisor, cybersecurity diplomat, and security executive with 17 years of experience spanning the U.S. federal government, critical infrastructure, healthcare, private industry, and international defense organizations. His work focuses on helping organizations and governments understand, prepare for, and respond to complex cyber risk shaped by geopolitical dynamics, operational constraints, and real-world consequences.

Josh currently serves as a Business Information Security Officer (BISO) within a large U.S. healthcare organization, where he aligns cybersecurity strategy with business growth, regulatory requirements, and patient care operations. In this role, he translates technical risk into executive-level decision-making, enables secure expansion, and embeds cybersecurity into enterprise transformation initiatives.

In parallel, Josh supports international cyber capacity-building efforts as a senior cybersecurity advisor to the Bulgarian Ministry of Defense and its Cyber Defense Center. His contributions include developing incident response frameworks, defining organizational structures, building sustainable cyber workforce pipelines, designing and delivering large-scale exercises, and advising senior leaders on governance, metrics, and long-term operational resilience aligned with NATO and EUCOM objectives.

Josh also serves as an officer in the U.S. Air National Guard, specializing in cyberspace operations and international security advising. In this capacity, he contributes to operational planning, training, and leadership development, with experience integrating cyber considerations into joint and multi-domain environments.

Across government, military, and private-sector roles, Josh has designed and delivered tabletop exercises, crisis simulations, and decision-focused training for executive leaders, technical teams, and policymakers. These engagements emphasize risk-based thinking, mission impact, and leadership decision-making under uncertainty rather than purely technical response.

His professional background includes leadership in incident response, security governance, vulnerability management, application security, regulatory compliance, and metrics-driven security programs. He has worked across frameworks such as NIST, CIS, and NATO-aligned models, with an emphasis on practicality, repeatability, and measurable outcomes.

Josh’s work consistently operates at the intersection of cybersecurity, geopolitics, and organizational leadership—helping leaders understand not only what could happen, but why it matters, when decisions must be made, and how to act effectively in complex environments.

Josh Harr is a senior cybersecurity advisor, cybersecurity diplomat, and security executive with 17 years of experience spanning the U.S. federal government, critical infrastructure, healthcare, private industry, and international defense organizatio... Show more

A speech is a speech, and a presentation is a presentation. If Carlos is talking, it’s more than a speech or presentation. It’s energy, engagement, and entertainment all wrapped up around a passion to serve his audience before, during, and after he is on stage. Whether he’s speaking on networking, entrepreneurship, diversity, or any of his other areas of expertise, he is all about his audience! He is also the author of Open Says Me: THE System That Can Open Any And All Opportunities In Your Career, and conversations about it’s topics have been shared with folks around the globe.

His successes include: American Airlines, Microsoft, Clemson University, Black Enterprise, and CVS Pharmacy just to name a few.

In addition to his business endeavors, Carlos teaches a semester of professional networking skills development to PhD candidates of the University of North Carolina – Charlotte’s Urban Education Collaborative and serves on the Board of Directors of the Steele Creek YMCA.

A speech is a speech, and a presentation is a presentation. If Carlos is talking, it’s more than a speech or presentation. It’s energy, engagement, and entertainment all wrapped up around a passion to serve his audience before, during, and after he i... Show more

Recovering hero-mode operator. Now I spend my time turning chaos into systems, building leaders who can think for themselves, and helping MSPs scale without burning out their best people. 20 years in the industry; zero interest in complexity for its own sake.

Recovering hero-mode operator. Now I spend my time turning chaos into systems, building leaders who can think for themselves, and helping MSPs scale without burning out their best people. 20 years in the industry; zero interest in complexity for its ... Show more

Nishanth Sirikonda is a Workday Solutions Architect with over 10 years of experience designing and implementing scalable, secure, and user-focused HCM solutions. He specializes in Workday HCM, Payroll, Time Tracking, Absence, Compensation, and complex integrations, driving efficiency and aligning systems with business goals. Known for his leadership in enterprise transformations, Nishanth has led global deployments, M&A integrations, and compliance initiatives across public and private sectors. His expertise spans architecture, testing, reporting, and governance. Passionate about process improvement and innovation, he collaborates closely with stakeholders to deliver impactful, future-ready solutions that streamline operations and elevate workforce experiences.

Nishanth Sirikonda is a Workday Solutions Architect with over 10 years of experience designing and implementing scalable, secure, and user-focused HCM solutions. He specializes in Workday HCM, Payroll, Time Tracking, Absence, Compensation, and comple... Show more

As Architect & CTO at Anubix, im a seasoned Cloud IT Leader with over a decade of experience. Developed deep expertise in multi-cloud, hybrid environments, and large-scale migrations. Im also GCP and AWS certified, bringing 7 and 2 years of hands-on experience, respectively, in DevOps and cloud operations.

As Architect & CTO at Anubix, im a seasoned Cloud IT Leader with over a decade of experience. Developed deep expertise in multi-cloud, hybrid environments, and large-scale migrations. Im also GCP and AWS certified, bringing 7 and 2 years of hands-on ... Show more