o Advisory on digital transformation (Kit Consulting, Kit Digital, ISO 27001)
o Development of interactive data visualization tools (Power BI / Fabric)
o Automation and optimization of internal business processes (Power Automate / Azure)
o Implementation of artificial intelligence solutions (Power Apps, API, WSDL, LLM, MCP)

o Advisory on digital transformation (Kit Consulting, Kit Digital, ISO 27001) o Development of interactive data visualization tools (Power BI / Fabric) o Automation and optimization of internal business processes (Power Automate / Azure) o Impleme... Show more

I help organizations cut through the noise around AI and focus on what actually works.

As an AI and digital strategy speaker, I work with founders, teams, and professionals to adopt AI in practical, ethical, and results-driven ways. My sessions combine strategy, examples from the field, and audience interaction to drive clarity and confidence.

I speak on AI adoption, digital growth, leadership in the AI era, and the skills businesses need to stay competitive.

I help organizations cut through the noise around AI and focus on what actually works. As an AI and digital strategy speaker, I work with founders, teams, and professionals to adopt AI in practical, ethical, and results-driven ways. My sessions co... Show more

Strategic technology leader with 19+ years of experience driving product innovation for platforms used by millions. Expert in scaling engineering organizations, architecting high-concurrency systems, and bridging the gap between deep technical excellence (GDE, MVP) and business-centric growth. Proven track record in Fintech, SaaS, and AI-driven automation.

Leadership - Engineering Strategy, Product Roadmap, Talent Acquisition and Mentorship, P&L Management.

Architecture - System Design at Scale, Microservices, Cloud Infra (AWS/GCP/Azure), Distributed Systems.

Innovation - Generative AI/LLMs (RAG), Graph Databases (Neo4j), Performance Engineering.

Strategic technology leader with 19+ years of experience driving product innovation for platforms used by millions. Expert in scaling engineering organizations, architecting high-concurrency systems, and bridging the gap between deep technical excell... Show more

Angel is an energetic and forward-thinking Agile coach specializing in leadership development and organizational agility. His pragmatism and experience in organizational coaching and Business Agility are the driving forces behind his methods. Throughout his 15+ years of hands-on experience as a coach, trainer, and mentor, Angel has provided expert guidance to organizations and Agile leaders in North America, South America, Western Europe, Eastern Europe, the Middle East, and Asia.

Angel’s leadership has been particularly notorious at the ING Group, where he has performed as the first Agile Champion at ING Spain and chairman of the first Global ING Agile Experts Group since 2010. He has also supported companies from more than 40 countries, contributing to the Agile journeys of King, Toyota, Falabella, Banco de Chile, Roche, BBVA, Sunhotels, DEWA, FAB, PZU Group and the Catalan Institute of Oncology.

Angel holds the Scrum Alliance’s highest-level certifications in the field. Being the first Spanish CST (Certified Scrum Trainer), the first Spanish CEC (Certified Enterprise Coach), and the first European CALE (Certified Agile Leadership Educator).

Angel is also a PCC (Certified Professional Coach) by the International Coach Federation, a Certified Professional Co-Active Coach (CPCC), Certified specialist in team coaching and systemic leadership, Management 3.0 facilitator, Certified Kanban Management Professional (KMP), Certified LargeScaleScrum Practitioner (CLP), Certified SAFe® Program Consultant (SPC), Licensed NLP Practitioner and TTI-certified Behaviour and Motivation Analyst.

In addition, Angel has participated as a speaker and keynote at more than 60 international conferences and Agile events worldwide and has been a significant contributor to the international Agile community since 2009.

Angel is an energetic and forward-thinking Agile coach specializing in leadership development and organizational agility. His pragmatism and experience in organizational coaching and Business Agility are the driving forces behind his methods. Through... Show more

As the founder of FabCore BV, Bert provides leadership, communication, and agile training and coaching to organizations and individuals worldwide, fostering environments that emphasize empathy and efficiency. Drawing on more than 25 years of experience across communication, leadership consulting, training, and IT advisory work, he helps people and teams grow with intention — an approach captured in FabCore's tagline, "From the Heart."
He has also worked at the intersection of technology and road safety, contributing to BUMP where his tech expertise met a strong commitment to safer roads.
An international speaker, he regularly shares his insights at conferences, engaging audiences with his deep knowledge in technology, leadership, and agile practices. With a background spanning the arts, technology, and international development, he draws on a diverse array of experiences to champion empathic leadership and continual learning. His journey through personal challenges has fueled his dedication to professional growth and making a meaningful impact.
Outside of work, he indulges in cooking and storytelling, enhancing life's flavor as a culinary enthusiast and a veteran tabletop roleplaying game master.

As the founder of FabCore BV, Bert provides leadership, communication, and agile training and coaching to organizations and individuals worldwide, fostering environments that emphasize empathy and efficiency. Drawing on more than 25 years of experien... Show more

Hi, my name is Kristian and I am one of the organisers of the T3 CTO Summit in Berlin. My background is in operations management, having worked with a number of event agencies in the UK. Originally from north of London, I am now living just outside of Edinburgh in Scotland.

Hi, my name is Kristian and I am one of the organisers of the T3 CTO Summit in Berlin. My background is in operations management, having worked with a number of event agencies in the UK. Originally from north of London, I am now living just outside o... Show more

Modern Workplace Consultant specialized in collaboration, productivity, and artificial intelligence.
Currently working at ENCAMINA, helping organizations adopt Microsoft 365, Copilot, and AI through practical, business‑oriented scenarios.
Active speaker in the Microsoft community, co‑organizer of Global AI Valencia Chapter and Microsoft Speakers Hub en Español.
Sharing real‑world insights at adrianespes.com

Modern Workplace Consultant specialized in collaboration, productivity, and artificial intelligence. Currently working at ENCAMINA, helping organizations adopt Microsoft 365, Copilot, and AI through practical, business‑oriented scenarios. Active sp... Show more

A Microsoft Regional Director and multi-award Microsoft MVP — now recognized in Identity & Access and Microsoft Purview, on top of 15 years as a Microsoft Security MVP — Kent Agerlund bridges boardroom strategy and hands-on execution across security, identity, and modern management. As Global Technology Director at twoday, one of the Nordics' leading digital transformation partners, he helps enterprises build IT environments that are secure by design, built to scale, and ready for what's next. With more than three decades in the field, Kent is a globally recognized speaker, instructor, and thought leader with a rare talent for turning complex technology into clear, actionable insight.

A Microsoft Regional Director and multi-award Microsoft MVP — now recognized in Identity & Access and Microsoft Purview, on top of 15 years as a Microsoft Security MVP — Kent Agerlund bridges boardroom strategy and hands-on execution across security,... Show more

In over 25 years of consulting Oliver has focused on successful data culture in enterprises, based on modern data platform architectures and embedded in effective governance.
Important goals for such a vision are successful creation of business value, collaboration in complex, international projects and teams, as well as adoption into the business processes after go-live.

In over 25 years of consulting Oliver has focused on successful data culture in enterprises, based on modern data platform architectures and embedded in effective governance. Important goals for such a vision are successful creation of business val... Show more

Karlo Levak leads the Software Solutions Delivery Squad at Abysalto, a multi-unit delivery organisation formed by bringing together previously separate software companies. His mandate: delivery governance, one operating model across project, engineering and business-analysis roles, AI adoption across the organisation, and product strategy for its product lines.

Before that, four years at Sofascore. As Head of Software Development he tripled the engineering organisation. As COO and Management Board member he owned IT, finance and controlling, legal, administration, sales and ad operations through two years of double-digit revenue growth.

Foundation: eight years at Asseco SEE in authentication and PKI security, from iOS developer to Delivery and Development Unit Manager with P&L responsibility.

He speaks about management decision-making in the era of AI, scaling engineering organisations, and integrating separate companies into one delivery organisation.

Karlo Levak leads the Software Solutions Delivery Squad at Abysalto, a multi-unit delivery organisation formed by bringing together previously separate software companies. His mandate: delivery governance, one operating model across project, engineer... Show more

An Engineer that has been in the industry for just over 10 years, with a keen interest in optimization in technology as well as developer relations with regards to training and building effective teams

An Engineer that has been in the industry for just over 10 years, with a keen interest in optimization in technology as well as developer relations with regards to training and building effective teams Show more

SM @Tlse

Samuel alias S@M est un gentil organisateur d'Agile Tour Toulouse depuis 2021.
Depuis ses débuts, il souffre dans des organisations inhumaines et a longtemps re-inventé des cadres d'organisation, en détournant les modèles imposés pendant 10 ans, avant de réellement comprendre l’Agilité en la pratiquant en équipe, puis en la diffusant.

Depuis sa découverte des communautés vivantes hors entreprise, S@M se plaît à y participer et depuis 2022, en complément d'organisation et facilitation d'y ajouter de l'animation souvent autour des Liberating Structures et des jeux agiles

SM @Tlse Samuel alias S@M est un gentil organisateur d'Agile Tour Toulouse depuis 2021. Depuis ses débuts, il souffre dans des organisations inhumaines et a longtemps re-inventé des cadres d'organisation, en détournant les modèles imposés pendant... Show more

Glenn Anderson is a professional public speaker. Glenn helps teams effectively communicate and collaborate. His presentations and webinars combine decades of corporate experience and teaching with his passion for performing improvisational comedy. The result - your audience is energized and equipped to surpass their goals.

Glenn knows what it takes to capture attention in the business world. He enjoyed a log career with IBM – in sales, management, training and event speaking. He produced IT conferences and was a featured speaker for thousands of people.

As a graduate of Player’s Workshop of Second City and with his experience performing improvisational theater, Glenn excites your audience with teaching experience and improv techniques that energize communications and create a collaborative team environment.

Glenn Anderson is a professional public speaker. Glenn helps teams effectively communicate and collaborate. His presentations and webinars combine decades of corporate experience and teaching with his passion for performing improvisational comedy. ... Show more

Ashish Shubham is a Fellow/VP of Engineering at ThoughtSpot, where he has spent nearly a decade architecting industry-defining AI and analytics products. He is an IEEE Senior Member and author of the book “Architecting AI Data systems”.

He is the creator of ThoughtSpot Embedded, a leading embedded analytics platform powering multiple Fortune 500 apps worldwide. He also co-architected ThoughtSpot’s AI Analyst, Spotter, and led the company’s first Agentic MCP Server integration, redefining how AI agents securely work with enterprise data.

Ashish holds multiple patents, has published widely read technical articles, serves on the committee of top AI conferences and frequently speaks at industry forums.

Ashish Shubham is a Fellow/VP of Engineering at ThoughtSpot, where he has spent nearly a decade architecting industry-defining AI and analytics products. He is an IEEE Senior Member and author of the book “Architecting AI Data systems”. He is the... Show more

I went from writing my first lines of code to co-founding INTELLI-T, and somewhere along the way, I discovered that the hardest bugs to fix aren't in your codebase. They're in how developers think about their craft and their career. I help developers grow beyond the keyboard: navigating interviews, stepping into leadership, and building the career they actually want. At INTELLI-T, we bring that same mindset to .NET projects, turning great developers into trusted partners for our clients.

I went from writing my first lines of code to co-founding INTELLI-T, and somewhere along the way, I discovered that the hardest bugs to fix aren't in your codebase. They're in how developers think about their craft and their career. I help developers... Show more

I’m an AI and Microsoft Fabric enthusiast with a strong focus on turning advanced AI capabilities into practical, production ready solutions. Over the past years, I’ve been building and delivering end to end AI solutions on the Microsoft stack, helping teams move from experimentation to scalable and secure implementations using Microsoft Fabric and AI Foundry.

My work centers on applied AI scenarios such as Copilot experiences, intelligent agents, and domain specific models, tightly integrated with modern data platforms. I am particularly passionate about making AI architectures understandable and accessible, enabling developers and architects to confidently build, operate, and scale AI powered solutions in real world environments.

I’m an AI and Microsoft Fabric enthusiast with a strong focus on turning advanced AI capabilities into practical, production ready solutions. Over the past years, I’ve been building and delivering end to end AI solutions on the Microsoft stack, helpi... Show more

Caroline Nicole Letaru is a globally recognized Career Coach and Talent Strategist at Kazini Consults, with over 6 years of experience empowering tech professionals across 12+ countries. She is known for helping developers and emerging tech leaders unlock international opportunities through strategic career planning, skill building, and high-impact coaching.

Nicole has led technical recruitment for global institutions such as the United Nations and UNHCR, and has coached over 500+ professionals including software engineers, PowerShell, UX designers, and AI specialists helping them transition into global careers and remote work ecosystems.

She is a seasoned international speaker who has graced renowned stages including the International AIDS Society Conference (Germany), Going Global Conference (UK), and the SCORE Conference (Tanzania). Her thought leadership earned her the Best Essay Award at the South American Business Forum (SABF) in Argentina, recognizing her voice on youth, development, and innovation.

Nicole’s work focuses on building future-proof careers for African professionals in tech. Through Kazini Consults, she leads a community-first approach that equips talents to scale their impact with confidence, clarity, and visibility.

Caroline Nicole Letaru is a globally recognized Career Coach and Talent Strategist at Kazini Consults, with over 6 years of experience empowering tech professionals across 12+ countries. She is known for helping developers and emerging tech leaders u... Show more

Change & Adoption Lead | Microsoft MVP | I help CIO to turn M365 & Copilot into real usages

Change & Adoption Lead | Microsoft MVP | I help CIO to turn M365 & Copilot into real usages Show more

Several years working in Business Intelligence across startups, Big 4 consultancy, and as a remote contractor. Currently freelancing for clients ranging from small shops to multinationals, working daily on Data Engineering, ETL, SQL, and Power BI/SSAS development. I am speaking at events both in Italy and across Europe.

Co-leader of Power BI User Group Italy, the largest Italian BI and Data community. For the community I manage social channels, organize events across Italy and in Switzerland (Ticino Data Conference), and present technical sessions.

Certified in Power BI (PL-300) and Fabric (DP-600 | DP-700).

Several years working in Business Intelligence across startups, Big 4 consultancy, and as a remote contractor. Currently freelancing for clients ranging from small shops to multinationals, working daily on Data Engineering, ETL, SQL, and Power BI/SSA... Show more

Hello, I am Enrique Romero.

I am an consultant, trainer and Microsoft MVP with over 11 years of experience in designing, developing, and optimizing technological solutions that make your business more efficient and your life easier.

My goal is not only to improve productivity but also to make technology enhance ourselves. Each project is an opportunity to learn and grow, always striving for excellence and customer satisfaction while maintaining continuous improvement as part of my work philosophy.

I work through a comprehensive approach that combines strategic consulting, the development of customized technological solutions, and continuous training.

With this way of working, I ensure that your company not only adopts new technologies but also uses them effectively to achieve its goals, something that is very important to me.

Hello, I am Enrique Romero. I am an consultant, trainer and Microsoft MVP with over 11 years of experience in designing, developing, and optimizing technological solutions that make your business more efficient and your life easier. My goal is ... Show more

Mobile Engineering Manager focused on building scalable platforms and AI-enabled engineering systems.
At Thoughtworks, she leads mobile teams operating across 15+ engineering teams in high-scale environments, applying modular architecture, server-driven UI, and platform-as-product thinking to enable sustainable growth and team autonomy.
Her work integrates AI agents and Model Context Protocol (MCP) into developer workflows, documentation systems, and internal tooling, bridging mobile engineering with next-generation engineering practices.
As a Latina engineering leader working in global tech ecosystems, she champions technical excellence, inclusive leadership, and knowledge-sharing as pillars for long-term impact.

Mobile Engineering Manager focused on building scalable platforms and AI-enabled engineering systems. At Thoughtworks, she leads mobile teams operating across 15+ engineering teams in high-scale environments, applying modular architecture, server-dr... Show more

Paresh Motiwala ​PMP; a Fabric enthusiast and a Data Platform Manager has led several large SQL implementations, migrations and upgrades.
He was selected as a "Speaker Idol" finalist for the PASS Summit 2018. He also runs DBA VUG, Houston Area SQL Server User Group and Boston BI User Groups.
He has managed multi terabyte OLTP databases. He has also been a Senior SQL DBA and a Solutions Architect in Fortune 100 companies. He also helps organize and speaks at many PASS Summits, SQL Saturdays, Azure Bootcamp and User Groups. He is certified in Big Data Analytics and FinTech(MIT) Project manager, Public Speaker, an avid singer, cook, open networker, and stand-up comedian. He teaches public speaking, debating, interviewing and group discussion skills. He also mentors DBAs and children around the globe via www.circlesofgrowth.com

Paresh Motiwala ​PMP; a Fabric enthusiast and a Data Platform Manager has led several large SQL implementations, migrations and upgrades. He was selected as a "Speaker Idol" finalist for the PASS Summit 2018. He also runs DBA VUG, Houston Area SQL ... Show more

Working as a solution provider and advisor focused on innovation, collaboration, and productivity for more than 18 years, developing solutions primarily to bring innovation through technology for all kinds and sizes of companies and projects around the globe.

Has been awarded the Microsoft Most Valuable Professional Office Apps and Services, Business Applications and Copilot Studio titles in 2017, and has been renewing since then.

Currently has a Senior Solutions Architect & Tech Advisor at Fellowmind (an european company), supporting AI product initiatives and driving the technology motion for the company.

Within the community, leads the Power Platform and SharePoint communities in Brazil and Europe, organizing and speaking at events around the world. Held a YouTube channel and a podcast called Romão's Cast together with his brother Renato Romão (also an MVP).

Working as a solution provider and advisor focused on innovation, collaboration, and productivity for more than 18 years, developing solutions primarily to bring innovation through technology for all kinds and sizes of companies and projects around t... Show more

Kushaagra Goyal is an accomplished technology leader with deep expertise in engineering and AI infrastructure. He holds a Bachelor’s degree from the Indian Institute of Technology, Delhi (2016), and a Master’s degree from Stanford University, where he developed a strong foundation in industry best practices and innovative technology solutions.

Kushaagra began his career as a Software Engineer at Rubrik, contributing to patent-recognized projects in the USA. He later joined Databricks Inc., where he advanced compute infrastructure for Managed Spark Clusters, delivering scalable, high-performance solutions for big data applications.
Post that, as Chief Technology Officer at Gan.ai, a pioneering GenAI startup, Kushaagra spearheaded the development of foundational text-to-speech models for Indic languages. He architected the company’s AI-driven backend infrastructure and led a team of 20 engineers, fostering a culture of innovation and technical excellence. His strategic leadership accelerated product development and positioned Gan.ai at the forefront of generative AI advancements.

Currently, he leads the development of storage and compute platforms at Rubrik, focusing on large-scale data and AI applications. His work is instrumental in building resilient, high-performance systems that drive enterprise innovation.

Kushaagra is passionate about computational infrastructure for AI and combines deep technical expertise with strategic insight. He actively shares knowledge on AI model hosting advancements and is dedicated to exploring new frontiers in scalable, impactful AI technologies.

Patents:
1. https://patents.google.com/patent/US20210279108A1/
2. https://patents.google.com/patent/US11126508B2/en

Google Scholar:
https://scholar.google.com/citations?user=vQKDnM0AAAAJ&hl=en

LinkedIn:
https://www.linkedin.com/in/kushaagra-goyal/

Email:
kushaagra@alumni.stanford.edu / kushaagragoyal7@gmail.com

Kushaagra Goyal is an accomplished technology leader with deep expertise in engineering and AI infrastructure. He holds a Bachelor’s degree from the Indian Institute of Technology, Delhi (2016), and a Master’s degree from Stanford University, where h... Show more

Cristher Castro is an entrepreneurial luminary and CNCF Ambassador, recognized for her pivotal role in advancing cloud-native technologies in Latin America. As Co-founder and COO of Cuemby, she has demonstrated exceptional skill in both business leadership and community building. Her dedication to fostering educational opportunities and narrowing equality gaps is evidenced through her impactful initiatives. Cristher's leadership in organizing the first in-person Kubernetes community event in Latin America is a testament to her commitment to technological advancement and collaboration in the region.

Cristher Castro is an entrepreneurial luminary and CNCF Ambassador, recognized for her pivotal role in advancing cloud-native technologies in Latin America. As Co-founder and COO of Cuemby, she has demonstrated exceptional skill in both business lead... Show more

Ana Inés Urrutia builds HR systems that actually work. She's the founder of AInesHR, an AI-native people operations platform for European mid-market companies, and the author of The Microsoft AI Human Resources Handbook. With 10+ years transforming HR across 40+ countries, she now builds the infrastructure she always wished existed: practical, scalable, and built for the way organizations actually operate. Microsoft MVP. Harvard Advisory Council. Speaker. Builder.

Ana Inés Urrutia builds HR systems that actually work. She's the founder of AInesHR, an AI-native people operations platform for European mid-market companies, and the author of The Microsoft AI Human Resources Handbook. With 10+ years transforming H... Show more

Altuğ Bilgin Altıntaş is a Java Champion and Business Agility Engineer based in Istanbul/Türkiye. He is the co-founder of JUG Istanbul and co-organizer of Java Day Istanbul. He is an active practitioner and coach in Kanban, Lean software development, GTD and Toyota Kata as a problem-solving approach.

He has already spoke at 40+ conferences (like JavaZone, JavaCro, JavaLand, JJUG Tokyo, JCON Germany, Lean Kanban France, Java Day Istanbul, and many others) organized 100+ meetups,

Altuğ Bilgin Altıntaş is a Java Champion and Business Agility Engineer based in Istanbul/Türkiye. He is the co-founder of JUG Istanbul and co-organizer of Java Day Istanbul. He is an active practitioner and coach in Kanban, Lean software development,... Show more

Balazs Horvath has spent thirteen years on both sides of software projects, first implementing Microsoft transformations at KPMG and HCL, now running a Microsoft Partner Company he built. As Founder of VisualLabs, serving clients across the UK, US and Europe, he works with CFOs and COOs on the decisions that make technology investments actually change how a business performs, increasingly on where AI hype turns into AI value.

Balazs Horvath has spent thirteen years on both sides of software projects, first implementing Microsoft transformations at KPMG and HCL, now running a Microsoft Partner Company he built. As Founder of VisualLabs, serving clients across the UK, US an... Show more

More than 300,000 members, over $30 million paid in claims, and a 98 percent customer satisfaction rate describe the company Vajira Samararatne has built. An entrepreneur, business consultant, and business executive, he founded CoverageX, a rapidly growing provider of vehicle protection plans and home warranty services with strong third-party review scores. His model is customer-first by design, resting on transparency, direct support, and simplified claims management in a field long faulted for complicated contracts and uneven service.

CoverageX operates across two product lines that share a customer concern: the unpredictable cost of keeping essential things working.

On the automotive side, repair bills have risen with advances in automotive technology, electronic systems, sensors, and drivetrain complexity. CoverageX vehicle service contracts are designed to help owners manage those unexpected costs. The company illustrates the exposure with a specific figure, citing an average engine repair cost of approximately $9,292 for a driver without protection coverage, which reframes a service contract as practical financial planning rather than an optional luxury.

On the home side, Vajira Samararatne moved the company into home warranty services so it could serve homeowners facing repair and replacement bills on household systems and appliances. Those plans cover heating systems, cooling systems, plumbing infrastructure, electrical systems, refrigerators, and water heaters, with optional add-ons available for swimming pools, spas, guest houses, wine coolers, and additional air conditioning units. Rather than requiring several disconnected policies, the company folds systems and appliance protection into one comprehensive plan that customers tailor with add-ons.

Automotive coverage is organized into four primary tiers.

Essential focuses on core mechanical systems, covering engines, transmissions, drivetrains, seals, gaskets, and applicable turbocharger components. Signature expands into electrical systems, air conditioning, and suspension components. Premium introduces advanced technology coverage and broader system protection. Executive is exclusionary, meaning systems are covered unless they are specifically listed as exceptions.

Locked-in pricing runs alongside the tiers. Under this feature, promoted throughout Vajira Samararatne's tenure, CoverageX says customers can maintain their coverage rate for life as long as their policy stays active, a response to buyers worried about rising service costs and future premium increases.

Protection companies have historically leaned on contracts and exclusions, leaving consumers unsure what coverage really meant. Vajira Samararatne founded CoverageX with the opposite instinct: protection services should feel supportive, not complicated, and clarity became the company's identity.

CoverageX states openly how vehicle service contracts work, what they include, and what they leave out. It also puts out educational material on claims procedures, roadside assistance, repair coordination, and the maintenance responsibilities customers retain. In practice, that philosophy shows up as online quotes delivered in minutes, roadside assistance included with vehicle protection plans, claims support available 24 hours a day, year-round, and approved repairs paid directly to repair facilities.

Scale in this industry depends on operational structure. Customer support, claims management, and payment systems have to work together, and CoverageX formalized that into a four-step claims process.

The member contacts the claims department and reports the issue. Qualifying automotive claims may include temporary transportation support while the vehicle is out of service. Claims advisors then review the coverage and coordinate with the repair facility. Finally, CoverageX pays the approved repair shop directly.

That last step is a deliberate choice. Direct payment means customers are not forced to absorb a large out-of-pocket repair expense and then wait on reimbursement.

Under Vajira Samararatne, customer experience functions as a central business strategy rather than a support function. Many companies advertise good service. CoverageX puts service quality at the front of its public identity.

Company materials report a 98 percent customer satisfaction rate and a 4.5-star rating on both Google and Trustpilot, and the company promotes an A+ rating from the Better Business Bureau as part of its trust-building work. The 30-day money-back guarantee serves the same purpose from the buyer's side, lowering the risk for new customers and easing hesitation among consumers uncertain about protection plans.

Relationships with established automotive and service brands form another pillar of Vajira Samararatne's leadership. Publicly listed partners include AAMCO, Enterprise Rent-A-Car, Meineke, Pep Boys, Take 5 Oil Change, and Valvoline.

Each relationship strengthens the operational network while adding recognizable names to the service ecosystem customers rely on. That matters because CoverageX operates nationwide, and access to reliable repair and service networks is what keeps the experience consistent from one part of the country to another.

The through line in Vajira Samararatne's work is straightforward. He has built a business in which the promises made at the point of sale- clear terms, fixed pricing, fast support, and direct payment- are the same promises the operation is engineered to keep.

More than 300,000 members, over $30 million paid in claims, and a 98 percent customer satisfaction rate describe the company Vajira Samararatne has built. An entrepreneur, business consultant, and business executive, he founded CoverageX, a rapidly g... Show more

Damien, dirigeant de 3Conselis (Lyon), présente une expérience confirmée dans l’identification des opportunités d’amélioration ainsi que dans l’animation d’équipes projets en environnement Service et Industrie. Il est un spécialiste de l’approche processus. Il accompagne les entreprises dans leurs dynamiques d’Amélioration Continue pour des processus plus fluides, une satisfaction client accrue et une activité pérenne.

• Accompagnement en individuel ou collectif sur la gestion de projet, la facilitation d’équipe, la transformation de l’organisation, l’intrapreneuriat ou l’innovation selon les méthodes Lean, Agile ou Six Sigma (DMAIC)

• Pilotage de projet de résolution de problème sur la réduction de temps de cycle, la fiabilisation de la prise de décision à partir de données processus, la libération de capacité de production ou l’accompagnement au changement des équipes opérationnelles.

• Formation à l’Amélioration Continue (Lean, Méthodes Agiles, Six Sigma). Mise en place du parcours certifiants Lean Service Agile Niveau Green Belt pour apprendre les méthodes et outils de l’amélioration continue

« C’est urgent, c’est pour hier ! » aux éditions AFNOR
📖 Un livre co-écrit avec Alfred ALMENDRA sur des techniques légères pour accélérer les projets sans courir plus vite : https://nos-routines.carrd.co/

Damien, dirigeant de 3Conselis (Lyon), présente une expérience confirmée dans l’identification des opportunités d’amélioration ainsi que dans l’animation d’équipes projets en environnement Service et Industrie. Il est un spécialiste de l’approche pro... Show more